Tynan's Nissan Aurora

Awful Experience-go to another dealership! High pressures sales-regretted my lease signing shortly after the deal was done. Tried to trade in/sell car after 2 years, but the car depreciated s High pressures sales-regretted my lease signing shortly after the deal was done. Tried to trade in/sell car after 2 years, but the car depreciated so much that these were not options. Might have had something to do w/all the bad vw diesel scandal publicity? Turned in payed off leased VW Tiguan 7 months early for savings on insurance d/t car seat not fitting in back seat, and needing another car for family. After I explained that we might be interested in a Toureg down the line, the owner tells me there may be an additional fee for returning the leased car in early! When I became upset and loud explaining that Tynans benefits from the low mileage on the vehicle and can release/sell the car 7 months early, he tells me that he's not sure about the fee and would check. Comes back minutes later to state that the only fee is the disposition fee upon termination of the lease. To add insult to injury, the owner proceeds to tell me that I need to insure the car until final inspection-really? After you accept the car back, I have to continue to insure it-I don't think so! After reading other reviews, I'm sure we'll have to fight to get a fair final inspection done as well. Don't waste your time or money with this dealership as they do not care about the customer! More

Always tricking you for a quick buck Tynan's took every opportunity to cheat us from the day we signed our lease. I have never done business with anyone so willing to destroy a customer r Tynan's took every opportunity to cheat us from the day we signed our lease. I have never done business with anyone so willing to destroy a customer relationship to make a quick buck. Everyone I interacted with was either had no idea how to do their job or was actively trying to trick me into paying for things. Overall, I would rate Tynan's as the worst business I have ever worked with. Starting with signing the lease, we were told the advertised deal wasn't available on the specific car they had on the lot. Typical shady car salesman stuff, but I still got a decent deal so I took it. I specifically negotiated all the ludicrous fees (like the disposition fee) out of the contract. My next interaction with them was because I had gotten a flat from hitting the sidewall while parallel parking. What kind of cheap tires can't handle grazing a curb at low speed? The Leaf doesn't have a spare tire so I had to hobble over to the dealership on a low pressure tire. On arrival, I was told they don't stock replacement tires and I would have to wait 3 days. They refused to offer a loaner but did offer me a ride home. The employee who drove me spent the entire ride telling me about his medical problems. And these were the type of disgusting things I wouldn't tell my own mother the details of, much less a random stranger. On picking the car back up a few days later, the guy settling my bill goes out of his way to tell me that the good news is that now all four tires are under warranty again so if I have a problem again, they'll fix it for free. Well, a few months later, another one of the cheap tires goes flat the same way. I ask about the warranty and the new service guy tells me thats absurd and they would never offer that. I end up paying twice market rate for a new tire because its a lease. (In a happy intermission, it was a Leaf, so no standard maintenance over the life of the lease. That was cool! I was really happy with Nissan and the Leaf, this review is all just about the dealer.) Time comes to turn the car in at the end of the lease. After 10 calls and 10 emails, I set up an appointment to get the inspection done at the dealership on a Saturday morning with one of the lease managers. I show up, the woman I set up the appointment with and the lease manager are both not there. The sales guy on the lot tells me they would never do an inspection like that, "the internet department people have no idea what they're doing", and that I should just come back when its time to turn the car in. I tell him, based on what I've read, this is wrong and I should get an inspection first, but he insists. So I show up to turn the car in. The guy helping me gets to the second page of the return agreement before he asks me to come around to his side of the desk so I can help him navigate his web form. Who asks a customer to do their job for them? He spends 20 minutes randomly clicking any buttons he can find until his manager finally comes in and does it for him. A month later, I get a bill for $700. Turns out, they had snuck the $400 disposition fee back into the contract without me noticing. Technically, I admit I should have caught it while signing and, frankly, walked away from the whole deal right there. But this was ultimate sign for me that they were more interested in cheating me out of a few hundred bucks than trying to get me to repeat business. Additionally, when they finally did the inspection they "found a scratch" that was supposedly going to take $250 to fix. It wasn't there when I turned it in. The effort they made to keep me from getting an inspection done before I turn it in makes it pretty clear that they prefer setting up the inspections so they can add a few hundred bucks to them. So I call them up to try to get the facts straight about the $700 bill. I talk to a lease manager (everyone there is a "manager"), who tells me I "sound like an honest guy" who really did try everything in my power to get an inspection done correctly, and he will get the $250 repair fee removed as soon as his boss can sign off on it. I check in with him once a day for the next three days and he tells me each time that the boss hasn't had time to check it out yet. I finally leave a message for him telling him I'll be trying tracking down his manager directly. Five minutes later, call from another manager. He tells me, sounds fair, he can split the repair bill with me 50/50 and get it signed off by the end of the day. I call him twice more over the course of the week and he never returns my calls. I left messages for both the managers I had contacts for, and no one from Tynan's returns my calls anymore. Just to be very clear, I left exclusively polite messages asking this to get resolved, and never threated, yelled, or swore at anyone. All in all, the people at Tynan's are exclusively out to make a buck today at the expense of having customers tomorrow. More

Horrid customer service/satisfaction On September 10th 2016 I went to tynan's to talk to them about purchasing a vehicle after my bankruptcy discharge. After spending over six hours (!!!) On September 10th 2016 I went to tynan's to talk to them about purchasing a vehicle after my bankruptcy discharge. After spending over six hours (!!!) on a Saturday at the dealership waiting for who-knows-what we finally got approved and was able to leave with the car and left our trade in. It is now October 18th 2016 and on October 9th 2016 we went to use the sunroof for the first time on this car and it hung up within its frame and broke part of the slide panel inside the car which fell in our laps and would not close after that. I placed a call to the dealership and I was told that I would have to wait until Monday to deal with the dealership in this situation. The call I placed was on a Sunday and initially I was impressed and highly appreciative that the salesman returned my call and arranged to touch base with me on Monday the 10th to determine what they would do to resolve the issue. **Note** we have had the car for 1 month and my first payment isn't even due until October 25th. The salesman, Bill, and I touched base on Monday October 10th and I was told that they would take care of it and fix it free of charge and that they were working on getting me a loaner car or a rental car for me to use while they had the car in their possession. This was finally arranged by late afternoon and I made the almost 45 minute drive to them and left the car and picked up the loaner car. Today is October 18th and I received a call this afternoon from Bill stating that my car was ready and could be picked up anytime today, and so I drove out there intending to swap vehicles and be satisfied with the repair and carry on. Upon my arrival, the first thing I notice is that the car is filthy and after I park and walk over to it I also notice that they never bothered to remove the tape or the tape residue around the sunroof and that there were oil stains like a track from a garage door dripping oil on top of the car. Needless to say I was a little put off and that became worse when I looked inside the car and saw that they didn't replace the plastic piece that had fallen off in my lap so I went inside to speak with Bill the salesman to ask him why the repair was not complete to xxxx the car was taking off the lot and why the car was so dirty and tape residue left on. I'm a professional truck driver and take a lot of pride in the care of my equipment and this includes personal vehicles as well. Anybody who knows me or works with me at all can attest to witnessing me taking upmost care of anything I drive including this particular vehicle. I never dropped it off dirty and the same can be said for their loaner vehicle I have a receipt from the car wash that I took their loaner vehicle through so as to keep it clean while in my possession so that when I return it it would be in the condition I received it in. Tomorrow morning I will be taking pictures of the outside of the car the oil stains on the car and the tape residue and the inside repair as well as the stains they left on the headliner when they made their repairs. I am willing to share that with anyone who would like to see. But wait, it doesn't stop there because after Bill took the car to go have it washed per my request I decided to go speak to the sales manager and ask him directly why bill came to me and told me that he would only authorize what was done. The sales manager I spoke to by the name of Sam was extremely rude right from the start I asked him if he had a moment and he said yes so I headed outside so that him and I could have a conversation revolving around this incident with the car and the repairs and it's cleanliness when returned to me. When he stepped outside I informed him that I am paying almost $22,000 for this car and before I could even finish what I was going to get to he went into Attack Mode and started that the he's not the bank and told me that I was unappreciative and ungrateful for what he was trying to do for me and that he had lost $1,800 and selling this car to me and spent another $400 in the repair of the sunroof and that I should just be thankful and grateful because they gave me a chance that nobody else would give me and that if I had better credit I wouldn't be in the situation I was in and then turned around and told me to have a nice FN day to which I replied that I would b****. He then came at me as I was walking back into the building and told me to leave the building that I wasn't welcome there and was extremely physically hostile towards me as well as verbally. From the minute we stepped out the door to have a discussion he interrupted me every single time I went to say anything to him was extremely rude and confrontational he was physically threatening and extremely unprofessional in all levels of business. I have been in business management my entire working career as well as customer service I have owned and managed businesses and have never spoken to a customer like that and never will. Let me point out first off that if what he says is true and he lost $1,800 plus an additional $400 for an accumulated total of $2,200 on the transaction of this car.... How would they still be in business? Was this a $2,200 personal favor from a total stranger who doesn't know me from Adam to assist me in buying a $22,000 vehicle just because he liked me? Now keep in mind we've never seen each other before in my life. He assumed and stated to me that my money management skills are what put me into bankruptcy and into the loan situation I was in with their dealership. I replied that he thinks he knows something about me but in reality he doesn't know my story any more than you do. I won't bother to explain my story because that's irrelevant but I will defend myself and stating that my bankruptcy was not from mismanagement of money and shopping skills. In my opinion this man is not fit to be in the position he's in at this dealership and if this dealership defense that type of character in the treatment of their customers then my opinion of the dealership is that they should just close their doors and let the real professionals take over business. I will be sharing this story across the internet and then more than willing to share the pictures the car wash receipt my loan contract and the additional service contract that I paid for through my loan that the dealership initially wanted to use to initiate this repair to which I objected and stated that I didn't buy that insurance to use it in the first 3 weeks of ownership and especially considering that it's just like an insurance policy where I have to pay a deductible for that repair. No let me know one other thing while it's on my mind and that is this guy Sam the sales manager tells me that he spent $400 on that car today fixing the sunroof however Bill tinkle the salesman stated to me over the telephone and in-person that as they did was put the sunroof back in track because when it got hung up on the interior panel it took it out of track. So I'm going to call Sam out right now and ask him to provide me proof of his $1,800 loss and his $400 expense on that car today. And if that $400 is to pay his mechanic well the real professional business men that are out there typically called that the cost of doing business for customer satisfaction. So you can make your own assumptions of my story or you can contact me and I'll gladly share pictures receipts contract anything else. I have nothing to hide does Sam? Thank you for your time and understanding my apologies for this being a long review but I believe in being that is complete and honest as I possibly can and I'm hoping that I can save somebody else and even worse headache or nightmare in what we all know is a long long history of dealership horror stories. Read the reviews read their ratings and make a solid decision before walking through their door that you're willing to deal with them because that's the one thing I didn't do and should have. Best of luck to you all. All that said I would also like to know that I intend to carry on and carry through with the purchase of this vehicle. I do have the service contract to which they are obligated to and I signed paperwork to which I am obligated to so as an adult and someone trying to do the right thing from my end I will honor my end of the bargain. However sharing my story I felt it was important for somebody else who might find themselves in the same position. My car is not disabled it is drivable and I still love it so there's that but I highly discourage you from darkening the doorways of a tynan's dealership. I do also realize that I not this car "as is" but does that take responsibility entirely out of their hands? Well, I'll say this..........the VERY friendly service ended the minute we drove off the lot. Is that am experience you'd like? More

Great Service I have owned two Nissan’s over the last 3 years. Tynan’s Nissan has done amazing job for my vehicles. I don’t have to have a lot done on them becau I have owned two Nissan’s over the last 3 years. Tynan’s Nissan has done amazing job for my vehicles. I don’t have to have a lot done on them because they are great cars, Rich in the service department gets me in and out in a flash. My car is ways returned to me clean, even though I bring it dirty most the time. If I need a ride they give me one. More

New car Amazing experience with Layla so professional and help me get in to my new car thank you she treats her customers like family love her thank you so m Amazing experience with Layla so professional and help me get in to my new car thank you she treats her customers like family love her thank you so much. More

good) i know about this place by my friend roman rakhimov,roman bring me to here he said has good guy his name Lawrence he can help me to find good car i know about this place by my friend roman rakhimov,roman bring me to here he said has good guy his name Lawrence he can help me to find good car More

Very disappointed I was very disappointed today because I tried to schedule an appointment for an oil change by phone and they told me that I didn't need an appointment I was very disappointed today because I tried to schedule an appointment for an oil change by phone and they told me that I didn't need an appointment if I arrived before 6:00 PM. I arrived at 5:25 PM and the service team told me that I was too late and should come back tomorrow. They didn't care that it took me 40 minutes to drive to the shop in traffic and they could not explain to me why they declined a 15-minute service when I was there 35 minutes before closing. The team was rude, did not apologize, and instead made me out as a liar, saying that I must have called another dealership. After this, I drove to Grease Monkey and I arrived two minutes before closing. The guys there were very happy to help me. I was very disappointed in Tynan's services because I was planning to purchase my second car from this specific dealership. This attitude has lost me as a potential buyer and I will never come back to Tynan's for any service. More

Wish I would of gone elsewhere Went to this dealer because they were the only dealer that had the used vehicle that I was looking for. This was your typical terrible experience when Went to this dealer because they were the only dealer that had the used vehicle that I was looking for. This was your typical terrible experience when it comes to purchasing a vehicle. Low balled me on my trade in and knew less than I did about the vehicle. From start to finish I was on the lot for 5 hours on a Friday afternoon. After agreeing to terms with the dealer I had to wait a hour to meet with the finance department. During that time not a single employee spoke to me about why there was a wait or gave me a expected wait time. Basically as soon as I said yes to the purchase they disappeared to work on other clients. If you are looking for your typical dreaded experience of buying a vehicle than look no further. More

They LIE! Sold me a car with damage after saying it was in "excellent" condition, then tried to accuse me of causing it. After proving they scammed me they are Sold me a car with damage after saying it was in "excellent" condition, then tried to accuse me of causing it. After proving they scammed me they are now saying it was sold "as-is" and won't help. I contacted the BBB. Avoid this dealership at all costs! More

Poor service I had my brakes pad done but about two weeks later they kept squeaky so I took it back. I explain the problem and so they took it for a test drive. Th I had my brakes pad done but about two weeks later they kept squeaky so I took it back. I explain the problem and so they took it for a test drive. They told me that they didn't hear anything and it would be pointless to take into the shop that it would be a waste of their time. Wow! Unacceptable and I'm the customer. I told a friend about how I was treated and they told me to go to this Nissan Dealership that they treat thier customers good. So to find out their was a problem the caliper bracket shims dirty and had no lubricant applied and none to sliding pins either. Tynan's is the worst place I've ever been. More