Tynan's Nissan Aurora

Just received some of the worst customer service from this dealer that I've experienced in a long time from a commission based employee who TRULY wants to earn business and not just his monthly minimum. this dealer that I've experienced in a long time from a commission based employee who TRULY wants to earn business and not just his monthly minimum. After reading the other Yelp reviews and reviews in other places, I can't say that I'm surprised. Was dealing with this dealership and a salesperson name SCOTT MITCHELL on a new car offer online. Based on my experience, they can pay me to take off their lot if they want to do business. Was offered a price above and beyond pricing I had received from other dealerships, as well as pricing outside that of other comparable vehicles that I've received. I was open and honest with SCOTT MITCHELL of TYNAN NISSAN about those facts. And let him know that I would need to receive a sharper offer from him, if they wanted to win my business. I was then told by SCOTT MITCHELL from TYNAN NISSAN that I was only interested in price, and not service and honesty. I countered back to him, politely, that I was and considered those de facto needs for earning my business. Also, I suggested he might want to be a little more polite in his dealings with customers if he wanted to earn their business. SCOTT MITCHELL from TYNAN NISSAN then told me the first price he gave me was the best he could do. I told him, I seriously doubted that was the case, and that I'd make him a counter offer. I also told him that strictly based on his service towards me so far, and the online reviews of Tynan's that his service and honesty angle wasn't really winning me over so far. SCOTT MITCHELL from TYNAN NISSAN then decided that rather than continue trying to earn my business that he'd rather completely withdraw their offer and essentially kick me out the virtual door of their online marketplace. I'd strongly recommend never dealing with SCOTT MITCHELL from TYNAN NISSAN if you can help it. I have no idea if the rest of their dealership and staff operate this way, but based on the treatment I received this morning, I'm not even going to bother to find. More

I wanted to be able to give this dealership a good rating since they are locally owned and operated, and because Tynan's Volkswagen has such a good reputation in Colorado. Unfortunately I cannot recommend t since they are locally owned and operated, and because Tynan's Volkswagen has such a good reputation in Colorado. Unfortunately I cannot recommend this dealership. I saw a newspaper ad for a 2012 Nissan Rogue that was heavily discounted due to incentives and rebates. I went down and drove the car on November 12, 2012 and was able to get the vehicle at what I thought was a fair price. When I signed the loan papers I elected to have the rebate check sent to me instead of using it towards the purchase of the vehicle. Marcus in finance told me that I would receive my incentive check within 3 weeks. When I did not receive my incentive within 4 weeks, I contacted him and he said it would be 3 to 5 weeks. After 5 weeks passed I again contacted Marcus. It has now been almost 7 weeks and I have not received my rebate check and the dealership is unable to tell me when I will receive it or if it has been mailed or when it will be mailed. Marcus has told me several times in the last week that 'someone' from Nissan will call me but he could not give me contact information for the 'someone'. Apparently, it is a well kept secret as to how / who / what / when a rebate or incentive is paid to the customer. I have called Nissan Corporation every other day and provided them with the VIN number for the Nissan I bought at Tynans, but Nissan has no record of me buying the vehicle. Of course, I do not know if I am calling the right department or person or who I would need to talk to find out when I can expect to receive the rebate check. Unfortunately, Marcus continues to refuse to give me any contact information for Nissan or the name of who he has been dealing with. Nissan has never contacted me or attempted to contact me. I do not even know what contact information for me Marcus has given the mystery person at Nissan or whether it is correct. In other words, Tynan's advertises incentives and rebates but there is no guarantee you will ever receive it and Tynan's will not tell you who to contact about it. The salesman repeatedly attempted to get me to agree to try to finance through Nissan or their banks instead of using the loan I had preapproved with my lender. I was told by my salesman that I needed to fill out and sign an Application even to use my own lender. I later found out Tynan's Nissan submitted my Loan Application to their banks without my consent or knowledge. Despite this, I still not write a bad review, again because they are locally owned and operated. To make matters worse, the car was delivered to me with a bad front tire. When we test drove the vehicle, I told the salesman that the 'low tire pressure' light was on and he told me that it was because of the cold weather. In his defense, I was supposed to take delivery of the vehicle that day but due to delays with financing I was not able to pick it up until the next day on my lunch hour when I had limited time. The General Manager did tell me I could bring it into their Service Department and they would fix the tire but I was not able to get back there, I took it to my mechanic and had him fix it - yes at my expense I had to fix the tire of my brand new car. I regret ever setting foot in this dealership and will never go to them for service nor will I ever recommend them even to my worst enemy. Basically I ended up paying $2,500 more than agreed upon for a brand new car, with a bad tire and having my credit score negatively affected by them shopping for a loan (without my consent or knowledge) even though I already had my financing in place. Now I will have to spend my time filing a Complaint with the Department of Revenue Auto Industry Division for buying a new car from this dealership. They really know how to take the fun out of buying a new car. They are constantly running TV and newspaper ads especially now with their supposed 'Holiday' Specials - don't get suckered in like I did. Run! Really - run! - there are good dealerships out there but unfortunately this is not one of them. More