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16 Reviews of Tyler Ford - Service Center
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February 07, 2024
Everyone is great here, real fast and treat customers like there family. They even offer customers free coffee, bottled water, sodas and snacks while you wait, you won't find that at other dealerships. like there family. They even offer customers free coffee, bottled water, sodas and snacks while you wait, you won't find that at other dealerships. More
by Donk.
Employees Worked With
The entire service staff are very professional and friendly.., Dave Capps, Dave Sorge, Sean Brady
March 11, 2022
Horrible,horrible,horrible service department. My truck has been there 3 times for the same issue. Seal in the rear end. The last time it was there they left bolts out of the swing bearing and dri My truck has been there 3 times for the same issue. Seal in the rear end. The last time it was there they left bolts out of the swing bearing and drive shaft almost fell out. They lie and will tell you anything. Very incompetent!!!! I’m a fool for letting them screw me so many times but I won’t be going back!!!! More
by mr_rosecity
Employees Worked With
Alan, Ronnie Glover
October 05, 2019
Great sales, horrible service department. We purchased a 2018 Edge Sport from them on May of 2018 at a great price, but we started having serious vibration issues coming from the rear doors wh We purchased a 2018 Edge Sport from them on May of 2018 at a great price, but we started having serious vibration issues coming from the rear doors while the car was still under full warranty. It was a bizarre problem, but it was very clear; the rear doors would both vibrate so loud that you could not have your arms on them while sitting in the back seat. They had the car for almost 3 months and managed to fix nothing and ended up getting a very negative attitude, to the point where they wouldn't even honor their own warranty and even said we were making up the problem because they claimed they couldn't hear any issues, which makes me wonder what they were trying to fix for 3 months if they didn't see any issues. The service rep repeatedly lied to me about progress and what they had done to the car, and didn't even provide paperwork for anything done to the car. What they were doing made zero sense as far as fixing any issue goes. One of the owners, Dave, personally ended up telling me that they could not fix it and to take it to a big city dealership, that they were "too country to be able to fix the issue" and they were "too busy to spend time chasing noises and rattles". He also complained that they had spent many hours working on the car and they were losing money so they could not afford to work on it anymore. Their entire attempt to fix it was to replace a single part, and then "feel around" and hope the issue was fixed. They gave me back the car 3 times and every time I could hear the issue driving home from the dealership. I took the car to Brinson Ford Lincoln in Athens (note that this is a much "countrier" dealership) and they had the issue fixed in three days. The issue was a software update for one of the electronic components in the car, which is something you would think they'd check. Every time I asked for why they thought it was fixed, they gave no answer, most likely because nothing was done that could have fixed the issue. More
by DR94
Employees Worked With
Scott Harrell, Dave Capps
January 21, 2019
Sync update Brought my car in because the sync is not working meaning I can sync my phone, use my Navigation system, I can’t hardly change the temperature on my c Brought my car in because the sync is not working meaning I can sync my phone, use my Navigation system, I can’t hardly change the temperature on my car due to it is touch screen and will not work. I find out the Software update is very large and for the service dept to update for you they Charge 130.00 for this update. An update that prevents the electronics of your vehicle not to work, my car is 2 years old and the main components don’t work. They basically told me to update myself and I did try but was unsuccessful. My car has a bumper to bumper warranty for 5 years or 75,000 miles which my car falls in this category and they still say not covered. Spoke with Steve the Manager who stated “what you want me to fix your car for FREE?” Uh yes under warranty yes I do he refused I explained I had purchased 11 vehicles from Tyler Ford and until this software update have never had a problem and if they want to take care of the customer this way then I would play the dirty way as well and write the review. So Tyler Ford after 20 years of business I will no longer purchase my vehicles through you. I will find a dealership that truly cares about the customer and goes the extra mile. More
by tina1235
Employees Worked With
Tim, Steve Covington
January 08, 2019
Bad Experience Honestly, all I need to say is their are some mechanics even the head mechanic....that don't know what their doing!!! The actual mechanic that worked Honestly, all I need to say is their are some mechanics even the head mechanic....that don't know what their doing!!! The actual mechanic that worked on my truck wouldn't even talk to us he was too busy. Bad customer service .Took truck in to see why wouldn't crank last week, sure they did something to make it crank didn't last long...ran their computer on it and told us all that it needed was converters also said they did an oil change well good thing my husband knows what to look for and what he's doing, because their was no oil change still had same filter and oil was black. Neway took it back to shop on tow truck told them look it's still having problems and oil wasn't changed we were charged for something that never happened. Long story short we get truck back and they tell us the timing is off...it needs a fuel injector...a spark plug...blah blah and gave us an outrageous price well guess what you were all wrong that knocking sound u heard where the pistons and motor is locked up so instead of guessing what the situation is and trying to just overcharge folks is not right by any means and I'm very very upset and will never be back. But I will say James Williams is an awesome service representative he knows what's up! So thank-you James for your time, and kindness none of this was your fault! More
by Ashley3247
Employees Worked With
James Williams
December 08, 2018
Replace starter Took unit in to have starter checked out and it was replaced. Had vehicle back in a timely manner. No complaints and all went well. Took unit in to have starter checked out and it was replaced. Had vehicle back in a timely manner. No complaints and all went well. More
by David
Employees Worked With
Can’t remember. ???? Williams maybe
November 09, 2018
Safety recall service I took my 2015 F150 to Tyler Ford for a safety recall. I arrived at my scheduled time and was promptly taken care of by Scott, Service Rep. The recall I took my 2015 F150 to Tyler Ford for a safety recall. I arrived at my scheduled time and was promptly taken care of by Scott, Service Rep. The recall was taken care of in the estimated time I was given. Everything went as planned with no problems. A successful service visit was accomplished. More
by Dennis
Employees Worked With
Scott
October 19, 2018
Tyler Ford Vehicle Service Tyler Ford has always done an outstanding job of servicing my pickup. Scott Harrell is a pleasure to work with and has always done his best to see th Tyler Ford has always done an outstanding job of servicing my pickup. Scott Harrell is a pleasure to work with and has always done his best to see that I received the best service in a timely matter. I have been dealing with service advisors for fifty five years now and Scott is the best as is Tyler Ford. More
by sk121862
Employees Worked With
Scott Harrell
September 21, 2018
Can't Trust them - Lieing Cheating no Good Managers Do not Trust what the Service Rep or Managers say - Pure xx - I am Also Writing Dearborn Mi headquarters as well. DO NOT TRUST THESE PEOPLE - Service Do not Trust what the Service Rep or Managers say - Pure xx - I am Also Writing Dearborn Mi headquarters as well. DO NOT TRUST THESE PEOPLE - Service Techs are Great They Do Good Work BUT - These Little Monsters - There Word is Not Worth the Paper It is Writen On - NO MORE FROM ME They will not get one more dime out of my pocket - this was the second and last time - I take any of my cars or buy one thing from Tyler Ford. More
by Gotojailmail
Employees Worked With
Scott Harrell - Service Advisor, Steve Covington Director of Parts and Service
February 20, 2018
Poor communication Lots of miscommunication in service dept. Had to have a temper tantrum for them to resolve the issues but it was resolved. Thank you for correcting Lots of miscommunication in service dept. Had to have a temper tantrum for them to resolve the issues but it was resolved. Thank you for correcting the issue. More
by Unhappy camper!
Employees Worked With
James Williams was who husband spoke with on phone.
