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Tyler Ford - Service Center

Tyler, TX

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16 Reviews

16 Reviews of Tyler Ford - Service Center

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February 07, 2024

Everyone is great here, real fast and treat customers like there family. They even offer customers free coffee, bottled water, sodas and snacks while you wait, you won't find that at other dealerships. More

by Donk.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The entire service staff are very professional and friendly.., Dave Capps, Dave Sorge, Sean Brady
March 11, 2022

Horrible,horrible,horrible service department. My truck has been there 3 times for the same issue. Seal in the rear end. The last time it was there they left bolts out of the swing bearing and dri More

by mr_rosecity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan, Ronnie Glover
October 05, 2019

Great sales, horrible service department. We purchased a 2018 Edge Sport from them on May of 2018 at a great price, but we started having serious vibration issues coming from the rear doors wh More

by DR94
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Harrell, Dave Capps
January 21, 2019

Sync update Brought my car in because the sync is not working meaning I can sync my phone, use my Navigation system, I can’t hardly change the temperature on my c More

by tina1235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim, Steve Covington
Jan 24, 2019 -

Tyler Ford responded

We didn’t find any record of ever servicing this vehicle during your ownership of the 70,000 miles. Part of our regular service would have included checking to see if you wanted the automatic update feature activated. Since it was never updated, it will take approximately one to two hours to update the system. The Sync system is a computer and must be updated by the user just like all computer systems or your cell phone. Since none of the computer updates were done the system would not continue to be compatible with the phone or other features you are using. The extended warranty specifically says that Sync system updates are considered maintenance and not covered by the extended warranty and are the responsibility of the owner. Ford Motor Company nor the extended warranty will pay us to update your system but if you feel we should update it at our expense please contact me so we can discuss. My direct number is 903-525-0101. Thanks Dave Capps

Jan 24, 2019 -

tina1235 responded

Dave I really appreciate your response, would have been better if the employee had you speak to me instead of hanging up on me. The problem could be resolved. My problem is I have tried many times to update it. For several months. Sync isnt accepting the update. Your parts guy said to get a bigger flash drive 64 gig. I did that downloaded the software onto it it still does not fix it. I still show the outdated software. If it were an easy fix I would never have brought it to you. As for maintenance I ask for my car to be checked out. I was told unless I had a problem with my car no need to bring it in because y’all don’t do routine maintenance of just checking it out. So no other way of u being able to ask me if I wanted it updated. My number is 903-360-3962 if you want to resolve this issue. Again thank you for responding.

January 08, 2019

Bad Experience Honestly, all I need to say is their are some mechanics even the head mechanic....that don't know what their doing!!! The actual mechanic that worked More

by Ashley3247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Williams
Jan 09, 2019 -

Tyler Ford responded

Your 2010 F150 with 189,000 miles was brought to James Williams in our service department. We were informed that the truck had been sitting for approximately 4 years. Previous to the truck arriving at our shop your husband had been working on it and had replaced numerous parts in an effort to get it into running condition. Our Service Manager and Shop Foreman were very upfront with the diagnostics costs that would be necessary just to establish a base line of what would be needed to get it to run. The initial diagnosis indicated that the catalytic converters were plugged, not uncommon with a truck that age and mileage, you elected to pick it up from our shop and have the converters replaced elsewhere. The oil dipstick indicated an overfill situation. Our technician drained the excess oil and then refilled a quart to get it at the correct level. We did not do an oil or oil filter change. After the catalytic converters were replaced the truck came back to us on a wrecker. The fuel injectors were dumping fuel past the pistons into the crankcase causing the oil overfill situation. The only way to properly repair the vehicle is with a remanufactured engine or extensive major mechanical repairs. I’m not exactly sure what we could have done differently.

Jan 09, 2019 -

Ashley3247 responded

Ok well now it's a "2011" ford f150 with 85,000 miles with a remanufactured engine and transmission because no one could tell us that to begin with but good to know. I've said all I had to say

December 08, 2018

Replace starter Took unit in to have starter checked out and it was replaced. Had vehicle back in a timely manner. No complaints and all went well. More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember. ???? Williams maybe
November 09, 2018

Safety recall service I took my 2015 F150 to Tyler Ford for a safety recall. I arrived at my scheduled time and was promptly taken care of by Scott, Service Rep. The recall More

by Dennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
October 19, 2018

Tyler Ford Vehicle Service Tyler Ford has always done an outstanding job of servicing my pickup. Scott Harrell is a pleasure to work with and has always done his best to see th More

by sk121862
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Harrell
September 21, 2018

Can't Trust them - Lieing Cheating no Good Managers Do not Trust what the Service Rep or Managers say - Pure xx - I am Also Writing Dearborn Mi headquarters as well. DO NOT TRUST THESE PEOPLE - Service More

by Gotojailmail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Harrell - Service Advisor, Steve Covington Director of Parts and Service
February 20, 2018

Poor communication Lots of miscommunication in service dept. Had to have a temper tantrum for them to resolve the issues but it was resolved. Thank you for correcting More

by Unhappy camper!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Williams was who husband spoke with on phone.
Feb 20, 2018 -

Unhappy camper! responded

I want to cancel this review. The corrected the issue.

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