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Tyler Ford
Tyler, TX
82 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 82 reviews
January 08, 2019
Bad Experience Honestly, all I need to say is their are some mechanics even the head mechanic....that don't know what their doing!!! The actual mechanic that worked Honestly, all I need to say is their are some mechanics even the head mechanic....that don't know what their doing!!! The actual mechanic that worked on my truck wouldn't even talk to us he was too busy. Bad customer service .Took truck in to see why wouldn't crank last week, sure they did something to make it crank didn't last long...ran their computer on it and told us all that it needed was converters also said they did an oil change well good thing my husband knows what to look for and what he's doing, because their was no oil change still had same filter and oil was black. Neway took it back to shop on tow truck told them look it's still having problems and oil wasn't changed we were charged for something that never happened. Long story short we get truck back and they tell us the timing is off...it needs a fuel injector...a spark plug...blah blah and gave us an outrageous price well guess what you were all wrong that knocking sound u heard where the pistons and motor is locked up so instead of guessing what the situation is and trying to just overcharge folks is not right by any means and I'm very very upset and will never be back. But I will say James Williams is an awesome service representative he knows what's up! So thank-you James for your time, and kindness none of this was your fault! More
by Ashley3247
Employees Worked With
James Williams
December 12, 2018
Great knowledge , no pressure salesman ! I had a no hassle day when I bought my truck, all my questions were answered promptly and in depth . Friendly sales staff eager to help . I haven’t bo I had a no hassle day when I bought my truck, all my questions were answered promptly and in depth . Friendly sales staff eager to help . I haven’t bought a vehicle that easy ever !! Finance person was very helpful and did not try to deceive me about different coverages ! It was a pleasing satisfying experience . More
by Scotty ray 60
Employees Worked With
Duane Underferth
December 08, 2018
Replace starter Took unit in to have starter checked out and it was replaced. Had vehicle back in a timely manner. No complaints and all went well. Took unit in to have starter checked out and it was replaced. Had vehicle back in a timely manner. No complaints and all went well. More
by David
Employees Worked With
Can’t remember. ???? Williams maybe
November 09, 2018
Safety recall service I took my 2015 F150 to Tyler Ford for a safety recall. I arrived at my scheduled time and was promptly taken care of by Scott, Service Rep. The recall I took my 2015 F150 to Tyler Ford for a safety recall. I arrived at my scheduled time and was promptly taken care of by Scott, Service Rep. The recall was taken care of in the estimated time I was given. Everything went as planned with no problems. A successful service visit was accomplished. More
by Dennis
Employees Worked With
Scott
November 07, 2018
Easiest out of town purchase ever! I had the very best experience purchasing a car for my daughter. I live out of town and they did everything possible to make the transaction easy for I had the very best experience purchasing a car for my daughter. I live out of town and they did everything possible to make the transaction easy for me. Sincerely appreciate them going out of their way and delivering the car to me in Lufkin. More
by jdeaton
Employees Worked With
Carl
October 19, 2018
Tyler Ford Vehicle Service Tyler Ford has always done an outstanding job of servicing my pickup. Scott Harrell is a pleasure to work with and has always done his best to see th Tyler Ford has always done an outstanding job of servicing my pickup. Scott Harrell is a pleasure to work with and has always done his best to see that I received the best service in a timely matter. I have been dealing with service advisors for fifty five years now and Scott is the best as is Tyler Ford. More
by sk121862
Employees Worked With
Scott Harrell
September 21, 2018
Can't Trust them - Lieing Cheating no Good Managers Do not Trust what the Service Rep or Managers say - Pure xx - I am Also Writing Dearborn Mi headquarters as well. DO NOT TRUST THESE PEOPLE - Service Do not Trust what the Service Rep or Managers say - Pure xx - I am Also Writing Dearborn Mi headquarters as well. DO NOT TRUST THESE PEOPLE - Service Techs are Great They Do Good Work BUT - These Little Monsters - There Word is Not Worth the Paper It is Writen On - NO MORE FROM ME They will not get one more dime out of my pocket - this was the second and last time - I take any of my cars or buy one thing from Tyler Ford. More
by Gotojailmail
Employees Worked With
Scott Harrell - Service Advisor, Steve Covington Director of Parts and Service
September 15, 2018
New F-150 Good deal and they gave me what my trade-in was worth. No pressure to buy. Paperwork went smoothly. Enjoying my new truck. Will be back. Good deal and they gave me what my trade-in was worth. No pressure to buy. Paperwork went smoothly. Enjoying my new truck. Will be back. More
by MC
Employees Worked With
Duane Underferth
August 15, 2018
New Car Wonderful service from Tyler Ford, would recommend. My family thoroughly appreciated all the assistance. We are enjoying our new Ford Explorer and lov Wonderful service from Tyler Ford, would recommend. My family thoroughly appreciated all the assistance. We are enjoying our new Ford Explorer and love to tell where we got it. More
by Choppen
Employees Worked With
Barry
July 05, 2018
Great experience Love this place! Got a great deal on a 2018 Ford Explorer for my wife. Was not really thinking about a Ford but so glad that’s what I got. Love this place! Got a great deal on a 2018 Ford Explorer for my wife. Was not really thinking about a Ford but so glad that’s what I got. More
by Cstevens441
Employees Worked With
Carl Stevens
