Back

Tyler Ford

Tyler, TX

4.9
82 Reviews
Contact Dealership

2626 S. Southwest Loop 323

Tyler, TX

75701

Directions

By Type

Showing 82 reviews

May 27, 2022

We were not in the market for a new car until another driver changed all that in a matter of seconds. That was sad. But we found our perfect replacement car at Tyler Ford. Our salesman Josh Minick was v More

by drews.email
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Minick
April 22, 2022

I ordered a truck instead of buying off lot due to low inventory. The process was easy and efficient. Mike Allum, my sales associate, was very helpful in recommending options and helping me design the p More

by cmalone
Recommend Dealer
Yes
Employees Worked With
Mike Allum
March 11, 2022

Horrible,horrible,horrible service department. My truck has been there 3 times for the same issue. Seal in the rear end. The last time it was there they left bolts out of the swing bearing and dri More

by mr_rosecity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan, Ronnie Glover
October 05, 2020

As you may know, we have purchased many F-150's over the years and have been very happy with each sale......Tyler Ford has always worked with us on all of our purchases........Great folks and we highly reco More

by hrwbuilder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Minick, Ronnie Glover
September 27, 2020

Awesome experience!! Ryan was very informed and worked hard to get us in our new Ford Explorer! I highly recommend Tyler Ford! Great people and great inventory! More

by Joefife20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Jackson , Ronnie Glover
August 15, 2020

We trust Tyler Ford with all our car/truck purchases.......business and personal! Our salesman Paul Brooks is always available and goes above and beyond to make sure we are happy More

by ctemplin62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Brooks, Ronnie Glover
July 24, 2020

Highly recommended Dealership I couldn't find the truck I needed within a 500 miles radius of my home so I searched and found that Tyler Ford had my truck. Kirby really helped me More

by Chris B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirby Kimberley
July 06, 2020

Simple Sale ! I will buy any new vehicle I buy in the future from Tyler Ford. Come see Chris there's no pressure sales pitch just a simple deal, it was a very pleas More

by appxbob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Zins
October 05, 2019

Great sales, horrible service department. We purchased a 2018 Edge Sport from them on May of 2018 at a great price, but we started having serious vibration issues coming from the rear doors wh More

by DR94
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Harrell, Dave Capps
January 21, 2019

Sync update Brought my car in because the sync is not working meaning I can sync my phone, use my Navigation system, I can’t hardly change the temperature on my c More

by tina1235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim, Steve Covington
Jan 24, 2019 -

Tyler Ford responded

We didn’t find any record of ever servicing this vehicle during your ownership of the 70,000 miles. Part of our regular service would have included checking to see if you wanted the automatic update feature activated. Since it was never updated, it will take approximately one to two hours to update the system. The Sync system is a computer and must be updated by the user just like all computer systems or your cell phone. Since none of the computer updates were done the system would not continue to be compatible with the phone or other features you are using. The extended warranty specifically says that Sync system updates are considered maintenance and not covered by the extended warranty and are the responsibility of the owner. Ford Motor Company nor the extended warranty will pay us to update your system but if you feel we should update it at our expense please contact me so we can discuss. My direct number is 903-525-0101. Thanks Dave Capps

Jan 24, 2019 -

tina1235 responded

Dave I really appreciate your response, would have been better if the employee had you speak to me instead of hanging up on me. The problem could be resolved. My problem is I have tried many times to update it. For several months. Sync isnt accepting the update. Your parts guy said to get a bigger flash drive 64 gig. I did that downloaded the software onto it it still does not fix it. I still show the outdated software. If it were an easy fix I would never have brought it to you. As for maintenance I ask for my car to be checked out. I was told unless I had a problem with my car no need to bring it in because y’all don’t do routine maintenance of just checking it out. So no other way of u being able to ask me if I wanted it updated. My number is 903-360-3962 if you want to resolve this issue. Again thank you for responding.

2
...