 
        Tyler Ford
Tyler, TX
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We were not in the market for a new car until another driver changed all that in a matter of seconds. That was sad. But we found our perfect replacement car at Tyler Ford. Our salesman Josh Minick was v driver changed all that in a matter of seconds. That was sad. But we found our perfect replacement car at Tyler Ford. Our salesman Josh Minick was very personable and helped turn an unpleasant accident into a happy ending. Thank you for a good experience. More
I ordered a truck instead of buying off lot due to low inventory. The process was easy and efficient. Mike Allum, my sales associate, was very helpful in recommending options and helping me design the p inventory. The process was easy and efficient. Mike Allum, my sales associate, was very helpful in recommending options and helping me design the perfect F250. Once the truck arrived the completion of the sale was quick and easy through the finance department. Daniel Parker made that experience great! More
Horrible,horrible,horrible service department. My truck has been there 3 times for the same issue. Seal in the rear end. The last time it was there they left bolts out of the swing bearing and dri My truck has been there 3 times for the same issue. Seal in the rear end. The last time it was there they left bolts out of the swing bearing and drive shaft almost fell out. They lie and will tell you anything. Very incompetent!!!! I’m a fool for letting them screw me so many times but I won’t be going back!!!! More
As you may know, we have purchased many F-150's over the years and have been very happy with each sale......Tyler Ford has always worked with us on all of our purchases........Great folks and we highly reco years and have been very happy with each sale......Tyler Ford has always worked with us on all of our purchases........Great folks and we highly recommend this great Company. More
Awesome experience!! Ryan was very informed and worked hard to get us in our new Ford Explorer! I highly recommend Tyler Ford! Great people and great inventory! hard to get us in our new Ford Explorer! I highly recommend Tyler Ford! Great people and great inventory! More
We trust Tyler Ford with all our car/truck purchases.......business and personal! Our salesman Paul Brooks is always available and goes above and beyond to make sure we are happy purchases.......business and personal! Our salesman Paul Brooks is always available and goes above and beyond to make sure we are happy More
Highly recommended Dealership I couldn't find the truck I needed within a 500 miles radius of my home so I searched and found that Tyler Ford had my truck. Kirby really helped me I couldn't find the truck I needed within a 500 miles radius of my home so I searched and found that Tyler Ford had my truck. Kirby really helped me from the beginning process to the shipping arrival of my new F250. I was hesitant to buy from a dealership multiple states away, but I'd buy from them again! They kept me informed and I highly recommend Tyler Ford. Particularly the salesman Kirby. More
Simple Sale ! I will buy any new vehicle I buy in the future from Tyler Ford. Come see Chris there's no pressure sales pitch just a simple deal, it was a very pleas I will buy any new vehicle I buy in the future from Tyler Ford. Come see Chris there's no pressure sales pitch just a simple deal, it was a very pleasant experience ! More
Great sales, horrible service department. We purchased a 2018 Edge Sport from them on May of 2018 at a great price, but we started having serious vibration issues coming from the rear doors wh We purchased a 2018 Edge Sport from them on May of 2018 at a great price, but we started having serious vibration issues coming from the rear doors while the car was still under full warranty. It was a bizarre problem, but it was very clear; the rear doors would both vibrate so loud that you could not have your arms on them while sitting in the back seat. They had the car for almost 3 months and managed to fix nothing and ended up getting a very negative attitude, to the point where they wouldn't even honor their own warranty and even said we were making up the problem because they claimed they couldn't hear any issues, which makes me wonder what they were trying to fix for 3 months if they didn't see any issues. The service rep repeatedly lied to me about progress and what they had done to the car, and didn't even provide paperwork for anything done to the car. What they were doing made zero sense as far as fixing any issue goes. One of the owners, Dave, personally ended up telling me that they could not fix it and to take it to a big city dealership, that they were "too country to be able to fix the issue" and they were "too busy to spend time chasing noises and rattles". He also complained that they had spent many hours working on the car and they were losing money so they could not afford to work on it anymore. Their entire attempt to fix it was to replace a single part, and then "feel around" and hope the issue was fixed. They gave me back the car 3 times and every time I could hear the issue driving home from the dealership. I took the car to Brinson Ford Lincoln in Athens (note that this is a much "countrier" dealership) and they had the issue fixed in three days. The issue was a software update for one of the electronic components in the car, which is something you would think they'd check. Every time I asked for why they thought it was fixed, they gave no answer, most likely because nothing was done that could have fixed the issue. More
Sync update Brought my car in because the sync is not working meaning I can sync my phone, use my Navigation system, I can’t hardly change the temperature on my c Brought my car in because the sync is not working meaning I can sync my phone, use my Navigation system, I can’t hardly change the temperature on my car due to it is touch screen and will not work. I find out the Software update is very large and for the service dept to update for you they Charge 130.00 for this update. An update that prevents the electronics of your vehicle not to work, my car is 2 years old and the main components don’t work. They basically told me to update myself and I did try but was unsuccessful. My car has a bumper to bumper warranty for 5 years or 75,000 miles which my car falls in this category and they still say not covered. Spoke with Steve the Manager who stated “what you want me to fix your car for FREE?” Uh yes under warranty yes I do he refused I explained I had purchased 11 vehicles from Tyler Ford and until this software update have never had a problem and if they want to take care of the customer this way then I would play the dirty way as well and write the review. So Tyler Ford after 20 years of business I will no longer purchase my vehicles through you. I will find a dealership that truly cares about the customer and goes the extra mile. More
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