Tyler Chrysler Jeep Dodge

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty. They replaced the front control arm and did an alignment via approved service through my extend I had by 2022 Ram TRX serviced hear through warranty. They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience. More

Very disappointing service experience. The service advisors did not seem interested in helping at all. After pulling in, no one acknowledged me and once I went over to their desk I felt li The service advisors did not seem interested in helping at all. After pulling in, no one acknowledged me and once I went over to their desk I felt like I was bothering them. Their attitude made it clear that coming in for my appointment was inconveniencing them. More

Juan Rubio at Tyler Automotive was terrific. He was friendly and helpful and made the buying experience simple and easy. This was certainly the best car buying experience I have ever had. Thank He was friendly and helpful and made the buying experience simple and easy. This was certainly the best car buying experience I have ever had. Thank you Juan! More

Kevin Miracle, Sales, is truly a "miracle worker" as he diligently worked with me to get me the offer and trade in that I could afford. Matt James, Sales Manager, reached out to me via email to ascertain diligently worked with me to get me the offer and trade in that I could afford. Matt James, Sales Manager, reached out to me via email to ascertain if there was anything he could assist with. I am currently in the process of purchasing this vehicle. Tyler Automotive has been very helpful and patient in the process. More

Just ask for a few pictures and did not get anything Sad face Thank you Len face Thank you Len More

As always we have had amazing service and we will continue to bring our vehicles back. From the time we come in to the time we leave very friendy employees continue to bring our vehicles back. From the time we come in to the time we leave very friendy employees More

Extreme underachievers After initially finding that I was going to be charged in excess of 1000. To replace a pcm module that I later found out should have been an easy secu After initially finding that I was going to be charged in excess of 1000. To replace a pcm module that I later found out should have been an easy security reset, I went to pick up my vehicle, shelled out my $1013. Only to find the inside of my car to be covered in black grease and a standing puddle of water on the floorboard of the drivers side. I went back in to the service desk to draw the service managers attention to the state that my car was left in and was told we didn’t do that (referring to the puddle) he then proceeded to clean the grease and told me that if they didn’t “look at it” that it wasn’t their fault. I know for a fact that it was due to the fact that I had all of the door and window gaskets replaced by another dealership less than a year ago. That being said what kind of dealership service department leaves black grease all over the inside of a vehicle handprints and all! For a thousand dollars it should have been at least in the same condition as I left it. By the time he had finished making excuses he just walked away, no I’m sorry no thank you for your business nothing I was left standing in the lot seething. After I composed myself and resisted every temptation to tear him a new one I was left with a very bad taste in my mouth and needless to say I will not be back and will not recommend Tyler to anyone in the future. More

Not the picture on the website I communicated with Amber for about 2 weeks on a Jeep compass. I told her the one on the website I was interested in. After driving an hour and a half I communicated with Amber for about 2 weeks on a Jeep compass. I told her the one on the website I was interested in. After driving an hour and a half to purchase the Jeep, the one they had for me to purchase was different than the picture on their website. When I called attention to it Corey, treated me like I was an idiot and didn't know what I was talking about. Horrible, horrible customer service! Stay away! More

Thank you Corey We came to Tyler because we had purchased another vehicle elsewhere. We weren't happy with vehicle. It just wasn't big enough for our needs. So we ta We came to Tyler because we had purchased another vehicle elsewhere. We weren't happy with vehicle. It just wasn't big enough for our needs. So we talked to Cory who got us into a Dodge Journey. For a great price. So far we are loving this vehicle. Thanks so much Corey! More

This dealer is awesome Shannon Brown you have come thru again for me. This is my 3rd purchase from you and your dealership. You have made magic every time. Thank you again f Shannon Brown you have come thru again for me. This is my 3rd purchase from you and your dealership. You have made magic every time. Thank you again for seamless sales and making buying a vehicle fun!!! Everyone there is awesome and Thank you again. TIll the next one. Ill keep sending my friends to you. And yes Im excited to be in the JEEP club now lol!!! More