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46 Reviews of Twins Buick GMC - Service Center
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January 08, 2017
Over and Beyond I recently had an accident and hit a curb. I called the service department at Twins and they setup a tow for me. The car was picked up and fixed the s I recently had an accident and hit a curb. I called the service department at Twins and they setup a tow for me. The car was picked up and fixed the same day. Service department was great. More
by sammypen
Employees Worked With
Joe
July 08, 2016
Great Service department I was in and out in 15 minute since I only get an hour for lunch it worked out good. Joe in service department was very helpful. I was in and out in 15 minute since I only get an hour for lunch it worked out good. Joe in service department was very helpful. More
by lbucks
Employees Worked With
joe
April 09, 2016
Service is a joke My daughter recently had her 2014 Buick under full warranty towed in to these people, she is a OSU student and works , car was having a starting issue My daughter recently had her 2014 Buick under full warranty towed in to these people, she is a OSU student and works , car was having a starting issue. Servise told her they were closing in 1 hour and would not be able to help her unless she wanted to leave it and they had no loaner for her ( It is entitled to a loaner under full warranty). I called GM and they towed it to Sandoval who fixed it promptly and were very courteous and informative , it was as simple as a dead cell in the battery which Twin could have checked in 10 minutes. Avoid this dealership as they flat don't care about GM owners. More
by Bob G
Employees Worked With
Servise manager
November 23, 2014
Horrible customer service, incompetent workers I had requested online, and received conformation, for an oil change, tire rotation, and a replacement hood rod prop clip. There was a ice storm the m I had requested online, and received conformation, for an oil change, tire rotation, and a replacement hood rod prop clip. There was a ice storm the morning of my appointment and the garage did not open until 9am. This I understand. What I am upset about is the attitude of the workers there. Rather than apologizing for my inconvenience in being admitted 50 minutes after my appointment, I was lectured about an "act of god" (which had been forecasted several days in advance). While waiting for my car to be services, I was confronted by a hostile worker regarding the location of the wheel lock key. He was upset and made it seem like my fault that he was unable to locate it in my car. He told me that the last person to rotate the tires must not have put it back. I find this disturbing, as the last place that rotated my tires was this dealership. I also find it hard to believe that the dealership does not have a master key. I told the service person to skip the rotation (I will go to another, more competent, dealership and have this taken care of). The issue of the hood prop clip was never mentioned. I will not be back. More
by datalyzing
Employees Worked With
Joseph Mathias, Jr
February 15, 2014
The power steering went out on my daughter's Pontiac while she was away at college. Usually I do all the work myself but was too far away (and it was below freezing out). Did some research and found J while she was away at college. Usually I do all the work myself but was too far away (and it was below freezing out). Did some research and found Jeff Schmitt Buick was close. Called and scheduled an appointment. They had courtesy transportation and fixed the car for less than I thought it would cost. Also fixed a coolant leak that I had been trying to track down. The entire experience was easy and simple. I forget the name of the service manager I was working with but he was one of the most helpful people I have worked with at a dealership. This was one of the best service experiences I have had. More
by DGKov
Employees Worked With
Dan?
September 28, 2011
Georgette took my car in the same day it was damaged. Her background as a claims adjuster with Nationwide was very helpful when dealing with the intricacies of my needs. Her background as a claims adjuster with Nationwide was very helpful when dealing with the intricacies of my needs. More
by pcljao7
Employees Worked With
Georgette
