Twins Buick GMC - Service Center

Parts and service really helped me around a repair that I thought was going to be over $200! $79 later back on the road! Good looking dealership. thought was going to be over $200! $79 later back on the road! Good looking dealership. More

Great experience getting oil changed at Twins Buick GMC. Mark in service was very kind and kept me in the loop on my vehicles completion status Mark in service was very kind and kept me in the loop on my vehicles completion status More

Best customer service, professional and polite they will provide you all the information that you will need to buy a new car or used car or if your car need to fix something provide you all the information that you will need to buy a new car or used car or if your car need to fix something More

No title after 60 days from purchase date No phone calls to customer, had to call dealership 4 times and still no answers on where our title is. They will not talk to you, send you to voicema No phone calls to customer, had to call dealership 4 times and still no answers on where our title is. They will not talk to you, send you to voicemail. Our bank has even made multiple attempts with no response. A dealership has 30 days to get a title to you. Our car has been sitting in the garage and undrivable since our temporary has expired. The dealership has made no attempt to rectify this with us... won’t even give us the full name and contact number of the person who in charge of obtaining titles at Twins Buick dealership.....say they don’t know?? Really? Had to call multiple people to find out what was going on since the dealership would not help us. BMV, BBB, Lending bank, Attorney Generals office. All of this could have been avoided if they would have contacted us and tried to rectify/assist. I was put on hold 2 times and when told the title person was out of meeting and I could speak with her....the transfer went to voicemail. When I questioned if car was stolen or we were being scammed, their was absolutely no reassurance that this was not the case. Spent all day on the phone with people doing their job only to find out the dealership has never had titleship...and we are 60 days out from purchase....which is illegal. More

Megan in service is a liar. Worst customer service experience ever. After taking my vehicle to the dealership for repairs on recalls and to diagnose why my vehicle wouldn't start Worst customer service experience ever. After taking my vehicle to the dealership for repairs on recalls and to diagnose why my vehicle wouldn't start, I got stranded on the road not 24 hours after picking up my car. When I called back to ask why they didn't test my alternator, she said the only thing they found wrong with the vehicle starting was the battery terminal and that she is not allowed to test aftermarket parts. After speaking with her manager, he informed me that she did in fact test my alternator, knew it was bad, but no one ever told me. More

Best in Ohio! I was in a real spot while on my way from Mississippi back to Boston Mass. Megan in the service department was absolutely phenomenal with her customer I was in a real spot while on my way from Mississippi back to Boston Mass. Megan in the service department was absolutely phenomenal with her customer service skills and willingness to help out in an extremely dire situation. I also want to take the time to thank Chris, the technician who did everything he could to make it as inexpensive as possible and ensure my remaining 12 1/2 hour ride went off without a hitch. I would 100% recommend them to anyone who needs help servicing their vehicles at Twins Buick GMC! Thank you guys so very much for everything! More

good service very good service and I got my oil changed in 20 minutes. great people! the lounge area is very clean and has a bunch of snacks and drinks! very good service and I got my oil changed in 20 minutes. great people! the lounge area is very clean and has a bunch of snacks and drinks! More

Great service! This was a warranty covered maintenance visit. I was met with a friendly face and a red rose---nice touch. The time I waited was exactly what I had be This was a warranty covered maintenance visit. I was met with a friendly face and a red rose---nice touch. The time I waited was exactly what I had been told when I scheduled my appointment. No surprises. The waiting room was clean and sunny. They even had fresh coffee and donuts. To top everything off, I left with a clean Encore. More

Quick Service Quick service. I dropped my car off this morning and it was done by late afternoon. Dan called me to tell me what was wrong and the cost. Quick service. I dropped my car off this morning and it was done by late afternoon. Dan called me to tell me what was wrong and the cost. More

Great team...worked with me every step of the way! I appreciate working with great people. Not too often do you get a great team with great skills. I would trust them to do any and all future work on m I appreciate working with great people. Not too often do you get a great team with great skills. I would trust them to do any and all future work on my truck. Thanks team "TWINS"!!! More