Twins Buick GMC

Jennifer Lulu York was very helpful and patient. I will refer anyone to her. The environment was pleasant and everyone was helpful including Aaron the mechanic. refer anyone to her. The environment was pleasant and everyone was helpful including Aaron the mechanic. More

Awesome experience leasing my Buick Encore!!! Do not hesitate to do business with Twins. I love my Encore and loved how easy it was to do the deal hesitate to do business with Twins. I love my Encore and loved how easy it was to do the deal More

Great experience getting oil changed at Twins Buick GMC. Mark in service was very kind and kept me in the loop on my vehicles completion status Mark in service was very kind and kept me in the loop on my vehicles completion status More

Sales person was very knowledgeable and polite. Whole process went smooth as silk. They bent over backwards to get a payment that I could afford. I highly recommend Twins Buick GMC and plan on buying my process went smooth as silk. They bent over backwards to get a payment that I could afford. I highly recommend Twins Buick GMC and plan on buying my next vehicle from them. More

Parts and service really helped me around a repair that I thought was going to be over $200! $79 later back on the road! Good looking dealership. thought was going to be over $200! $79 later back on the road! Good looking dealership. More

Came in, had the car I wanted ready to drive. Once we agreed on everything, the process was smooth and easy. A pleasant car buying experience agreed on everything, the process was smooth and easy. A pleasant car buying experience More

They practice the old bait and switch. Advertising a great car, it's in shop getting a recall or detailed, someone bought it sight unseen, come see the way more expensive pieces of crap we do have. great car, it's in shop getting a recall or detailed, someone bought it sight unseen, come see the way more expensive pieces of crap we do have. More

I saw a used Honda Odyssey at an incredible price. I immediately reached out to Twins about said vehicle. Informed them that I live 3 hours away, and wanted to insure this vehicle was still there before immediately reached out to Twins about said vehicle. Informed them that I live 3 hours away, and wanted to insure this vehicle was still there before making the trip. At this time I was told it was being worked on and they were not sure when it would be done. The day for the work to be finished constantly changed. After a week of back and forth, I even spoke with the sales manager about the car being done and made it very clear I was ready to buy the car. I call a day later after selling my car to get the ball rolling on financing to make this process smoother, again I'm 3 hours away. They took all of my info only to text me back to tell me that Unfortunately someone had come in and bought the car over the weekend. Obviously at this point I'm very frustrated. They attempt to offer me a similar vehicle with a higher price tag and missing one feature I had found in the Honda. I asked if they could come down to the price of the car I had planned to buy. As I was very frustrated by this entire experience. They wouldn't come down or work with me at all. So now I'm having to start the search over again without a car. Very unprofessional. Felt they wasted my time, gave me the run around and clearly didn't care about making the situation right. More

I was excited to find a truck I have always wanted my entire life at a great internet price on the website. I went in took it for a test drive and ended up purchasing the 2017 GMC Sierra the next day. I entire life at a great internet price on the website. I went in took it for a test drive and ended up purchasing the 2017 GMC Sierra the next day. I asked the salesperson if there was a maintenance check on it when it was brought in for the finished lease. He assured it had a great inspection. Not even a week later of the 45k mile used truck, the check engine light came on. I took it into the dealership and after waiting 2.5 hours they said it was random misfires that were popping up and I should drive the truck until the tank was empty and put a premium grade of gas in. I did that and put a gas cleaner in as well. 2 days later it comes on again. I take it in the next day to the dealership. It has been almost a month now, making a payment on the truck, the dealership not giving me a rental vehicle because “GMC only issues out so many” and yet to have this truck back in my possession. I have been told it was the fuel injector that was bad and the parts come out of Michigan which GMC has the parts on back order. I do believe this fully but this problem/issue should have been 100% been taken care of before the vehicle was even listed for sale in the first place. I was told that 8 days prior to me hearing the issue about what’s wrong with the truck was that now the problem is covered under the emissions warranty. Sounds like they wanted to sell a truck that was not actually certified, they did not want to put the money in the truck so tried to put it onto the customer. This is completely uncalled for and wrong. I got lucky by the timing that this was covered underneath the warranty because this cost would’ve been in myself. Never will I purchase another vehicle from this dealership nor will I take it to be serviced by them because this is the shadiest dealership I have ever purchased a used vehicle with low miles on before with. More

Worst Customer Service Ever We bought a car in April and received a "We owe you" list. When this was not fulfilled I started to call. It is now 3 weeks later and No call returns. We bought a car in April and received a "We owe you" list. When this was not fulfilled I started to call. It is now 3 weeks later and No call returns. They have succeeded in going past the 30 days and now their "We Owe" list is no longer valid. Can't believe anything they tell you. More