Twin City Subaru

Twin City Subaru Rocks - both Sales & Service! We have purchased and serviced our cars via Twin City for 20+ years and it has always been an excellent experience. Most recently, our daughter (who We have purchased and serviced our cars via Twin City for 20+ years and it has always been an excellent experience. Most recently, our daughter (who always brings her Subaru up from Boston to be serviced at Twin City after unhappy experiences at the Boston Subaru dealership) discovered that her beloved 2003 Subaru Imprezza was finally in need of replacement after many years of New England winters. Naturally, this happened at the worst possible time - right at Christmas. Jim Glassman in Sales had us on the road again in record time with a beautiful 2012 Imprezza at a great price. In addition, the fabulous Twin City Service team (headed up by Lee during our Christmas adventures), did great work running our 2009 Imprezza through a last minute service, troubleshooting, and tire changes to make sure we had wheels over the holiday and that everything was ship-shape in time for our daughter's return to school in Boston. It was pretty wild for a day or two, but Lee's consistent smile and repeated assurances that "Sure, We can do that." made the whole process much less stressful. Way to go, Twin City! More

Thank you Tony F and everyone else at Twin City! This was our second time working with and leasing a car at Twin City. Tony is great to work with and helped make the process go very smoothly. He's fr This was our second time working with and leasing a car at Twin City. Tony is great to work with and helped make the process go very smoothly. He's friendly, knowledgable and helpful, but not pushy. The finance department was also great to work with - we discussed our options for service plans and Desmond was upfront about the numbers and made sure everything in our lease agreement was very clear, which is very much appreciated. We had planned on trading in one lease for another, but ended up leaving with 2 cars! In less than 4 hrs, we went over model options, test drove two cars, worked out details for a trade in, signed paperwork and drove away two just cleaned cars. Thank you Tony, Desmond and Twin City for a great experience! More

Top notch, very pleasant experience and a great deal Our family was in the market for a new Subaru Forester configured in a way and color not readily available. We looked for our car in several states, Our family was in the market for a new Subaru Forester configured in a way and color not readily available. We looked for our car in several states, emailed and talked with a number of dealers, but were unable to find what we are looking for. Before returning from VT, I called Twin Cities Subaru and talked with Dan Barone and Chris Davis to see if they might be able to help with availability and a quote. I am glad I did, because they were the last of many Subaru dealers I contacted. From the get-go, both were incredibly forthcoming with the information we needed, friendly and honest. They worked with our family to get the car we wanted and beat every other dealer's quotes. Dan and Chris were great communicators and kept us abreast of status of our order. When I got to VT, they generously offered to pick me up as I did not have a car yet. Once I arrived, everything was set up, there were no surprises and the terrific customer service continued. The new car paperwork and financing went quickly and painlessly. Dan Barone and his colleagues made the process uncomplicated and dare I say a bit fun, too. He took the time to explain all the features, made sure I left with a full tank of gas and an offer to be available for future questions. We are ordinarily very critical of any car dealings and ran into some nasty dealers along the way, but we were so pleased with Twin Cities Subaru. In summary, Dan Barone and Chris Davis not only provided us with the best deal (after shopping around with about a dozen dealers in several states), but also gave us the best car buying experience we had encountered thus far. We would go back to Twin Cities Subaru in a heartbeat. More

Best car buying experience ever! This is the way the car buying experience should be. In the past I have found it too stressful and always left with doubts but this time we were lucky This is the way the car buying experience should be. In the past I have found it too stressful and always left with doubts but this time we were lucky to work with Tony Fletcher and he made it great. He asked really good questions first and really listened to what was important to us. He is very knowledgeable about his products as well as the industry. When all was said and done we have a car thats perfect for us at the terms we wanted and have no doubts whatsoever. I will definitely be back when I am ready to buy another car and I will recommend the dealer as well as Tony to anyone. More

So Happy with my Crosstrek Hybrid! I worked directly with Joe Sweeney and he did a wonderful job explaining options (lease or buy) and we went on a lovely ride together. Checking the b I worked directly with Joe Sweeney and he did a wonderful job explaining options (lease or buy) and we went on a lovely ride together. Checking the brakes on a hill is fun for me and he didn't scream (too) much. :) It is always good when you feel like you are talking to a "re al person" when making an investment and I really appreciated that about Joe. Dan Barone was there also and was helpful too. Finally, Desmond also did a great job making the paperwork process efficient and pleasant. More

Great Friendly Place! I had a great experience at Twin City Berlin. From my conversation on the phone to when I was at the dealership. Jim was able to work with me to get t I had a great experience at Twin City Berlin. From my conversation on the phone to when I was at the dealership. Jim was able to work with me to get the car I loved at a price I could handle. More

Smooth, comfortable, knowledgeable experience Joe Sweeney was my first contact when my vehicle of 13 years retired. He asked me several questions, listened to my goals & needs and then started giv Joe Sweeney was my first contact when my vehicle of 13 years retired. He asked me several questions, listened to my goals & needs and then started giving me the best options for what I was looking for. The process was made very simple and very comfortable by Joe. I felt Joe not only explained all the ins and outs thoroughly but went above and beyond to show me all the features of the vehicle I purchased. I would recommend him to anyone I know looking to purchase a vehicle. I feel that he tells people not what they want to hear, but exactly how it is. He's honest, straight forward and listens to the customer which is all I ever want as a customer. Thank you. More

Awesome experience! Jim was a superb salesman. We felt like we were in good hands from our first phone call all the way through the whole process. Jim was a superb salesman. We felt like we were in good hands from our first phone call all the way through the whole process. More

A good car-buying experience This was my first experience purchasing a new car, and I was primed for it to be excruciating... Joe Sweeney made it painless. I visited a number of o This was my first experience purchasing a new car, and I was primed for it to be excruciating... Joe Sweeney made it painless. I visited a number of other dealerships (Nissan, Toyota, GMC, and another Subaru dealership) and Joe was the least aggressive, the most willing to take me on test drive after test drive (after test drive!), and wound up coming to a fair price for a car that's truly going to suit my needs. More

Great buying experience Dan did a terrific job of making the car buying experience as smooth as it could have been. We would definitely recommend buying your next car from T Dan did a terrific job of making the car buying experience as smooth as it could have been. We would definitely recommend buying your next car from Twin City Subaru. Nothing was pushed on us, rather Dan and the team informed us of our options, etc. and let us make a decision we were comfortable with. A great experience! More