Twin City Subaru

Solved my problem calmly & efficiently Dylan Otis was wonderful & here's my story: I had made an appointment with Service to go over my 2006 Legacy which I knew had some serious issues and Dylan Otis was wonderful & here's my story: I had made an appointment with Service to go over my 2006 Legacy which I knew had some serious issues and it became apparent that there was no point in pouring more money into my current car. I ended up in the calm, competent hands of Dylan Otis, Sales Consultant, who helped me pick out an Impreza 2017 which exactly fit my particular needs: I required a car with AWD, but also, because I take care of two large 15-year-old dogs with hip problems, I needed a car that they could get into without massive effort. The higher SUVs are too tall. The Impreza was perfect and I am now leasing a 2017 Impreza Hatchback. I am happy to recommend Dylan Otis to anyone needing assistance with their vehicle search. Other staff members that make going to Twin City Subaru a pleasure are: Desmond Culcleasure, as well as Dan Royea in Service. More

Genuine service I was in the market for a new car and was not sure which dealership I wanted to go to. Location wise Twin City was convenient so I stopped in and star I was in the market for a new car and was not sure which dealership I wanted to go to. Location wise Twin City was convenient so I stopped in and started looking at the WRX that was soon to be mine. Anthony came out and we started up a conversation. Most people don't expect a lot of the authentic elements Anthony and the dealership has when buying a car. That is why his service and attention to who you are as a person really makes the car buying experience seem like you are talking to a friend, who wants to help you. Most people find the car buying experience stressful even after buying the car. Anthony made it almost therapeutic and put your mind at ease about the financial decision you were making. Being only 21 I was glad to have a young salesperson like Anthony help me through the process. I'm a happy and excited guy with a new WRX all thanks to Antony and the Twin City Subaru team! More

Best ever I actually had fun buying this car, which I was not expecting. Everyone was lovely and not pushy or anything, I didn't feel rushed even though I kept I actually had fun buying this car, which I was not expecting. Everyone was lovely and not pushy or anything, I didn't feel rushed even though I kept Bryan there until late, and I left feeling very taken care of. I would go there again. More

Great experience and product I recently had the chance to buy a car from Twin City Subaru and I worked with the sales associate, Bryan Chenvert. I had a terrific experience. His I recently had the chance to buy a car from Twin City Subaru and I worked with the sales associate, Bryan Chenvert. I had a terrific experience. His expertise about cars and knowledge about the process helped me make a great purchase. He made the process convenient for me and my work schedule. I would strongly recommend Twin City Subaru as a dealership and Bryan as a sales associate. Thanks Twin City. More

Purchasing my first Subaru After driving a Hyundai Tucson for 10 years, it was time to buy a new car. Eric Lane was knowledgeable and low pressure. He took the time to make cert After driving a Hyundai Tucson for 10 years, it was time to buy a new car. Eric Lane was knowledgeable and low pressure. He took the time to make certain that I was familiar with various features and that my needs were met without being overly aggressive. I was offered a very reasonable deal and I didn't feel the need to shop around at other Subaru dealers. I would definitely recommend Eric and Twin City if you are in the market for a Subaru. More

Joe Sweeney, Sales Consultant Prior to meeting Joe, I had vowed never to own a Subaru again or go to another dealer for purchasing and service. Joe restored my faith in this deale Prior to meeting Joe, I had vowed never to own a Subaru again or go to another dealer for purchasing and service. Joe restored my faith in this dealer and hopefully the service department will be as good. More

Close to home and had good inventory Before dealing with Eric Lane, I did not have great luck at this dealership and found myself traveling for our Subarus. I was happy that I was able t Before dealing with Eric Lane, I did not have great luck at this dealership and found myself traveling for our Subarus. I was happy that I was able to work out a good deal much closer to home. Eric was easy to deal with, low pressure, and very knowledgeable. More

Being served an excellent cup of coffee says it all! My 17 year old Subaru was on its last legs, so it was time to find a new, used car. I was truly dreading the prospect of car-shopping - this was going My 17 year old Subaru was on its last legs, so it was time to find a new, used car. I was truly dreading the prospect of car-shopping - this was going to be the first major purchase I had to make alone since my beloved husband passed away a couple of years ago. Fortunately my dearest girlfriend Rita offered to accompany me and equally fortunate was our being greeted by Bryan Chenvert at the entrance to Twin City Subaru in Berlin, VT! His calm and gentlemanly manner immediately made us feel welcome and at ease. The first thing Bryan did was offer us a cup of coffee. Now to some this might seem like an insignificant detail but to me it became a symbol for our interaction with Mr. Chenvert and Twin City Subaru. More on this later... Throughout our first encounter with Bryan he was kind, respectful, thoughtful, bright, cheerful and with a relaxed but clear focus on determining and fulfilling my needs in a car. Although I didn't find exactly what I was looking for on that first visit and although Rita and I checked out a few other dealerships, I somehow knew instinctively that Bryan was someone I could trust to help me find just the right vehicle and that I would find that perfect set of wheels at Twin City Subaru! And indeed, on our second visit to Twin City Subaru, I did find just the right car. Now back to that cup of coffee...Here is why it was an important symbol for me. First of all, Bryan "served" us the cup of coffee and indeed, I felt that with Bryan and Twin City Subaru I would receive excellent service. Secondly, it was a delicious cup of coffee: the Subarus at Twin City were going to be of the highest quality. Thirdly, Bryan's approach was like friends relaxing and sharing conversation over a cup of coffee. In other words, his style of salesmanship was so much more than just selling a car: he was calm yet focused, he spent time with us (actually more than 6+ hours), and he was interested and patient. Finally, on our second visit, Bryan remembered how we liked our coffee! What does that signify? Someone who is a good listener and cares enough to remember someone else's needs. I'm convinced that the next time I visit Twin City Subaru, I can look forward to the same excellent service, highest quality, gentle kindness, and respectful consideration! More

WRX!!! All i can say is i wouldnt hesitate to buy anything from Bryan. What a great new car buying experience and this coming from a guy who has a geberal di All i can say is i wouldnt hesitate to buy anything from Bryan. What a great new car buying experience and this coming from a guy who has a geberal distaste for sales people. He was really informative and helpful. I only wish Twin City was closer to home. Id use them for all my subaru needs. I asked for very specific things and they delivered not to mention at the best price around. I handed their deal to 5 other dealerships. Not one came close. Bryan, john henning, alex nicholson... al i can say is keep up all of it. Including the prices... im gonna need another Subaru in the future. More