Twin City Dodge Chrysler Jeep Ram - Service Center

This place is a joke...take your car ANYWHERE else! They fix things that don’t need to be replaced, charging you for unnecessary work; then you find out the original issue remains - plus something else. Th fix things that don’t need to be replaced, charging you for unnecessary work; then you find out the original issue remains - plus something else. They’re either incompetent, or try to sabotage repairs, thus creating more costs for you!! If you call to inquire anything, or make a complaint, they will never call you back...but they “want 5’s on their survey” lol. Please avoid at all costs More

Customer should be treated with honesty and professionalism I want to share my recent experience at this dealer, and hope it'll be helpful. All the following contents are facts. As a customer, I sincerely hope I want to share my recent experience at this dealer, and hope it'll be helpful. All the following contents are facts. As a customer, I sincerely hope every customer can be treated with honesty and professionalism, and no one else will suffer the same trouble like this from dealer again. 1. On 08/28/2017 I did a diagnosis for my Jeep Cherokee 2014, less than 30,000 mileage. Here is the diagnosis results from the dealer: "Front right rim bent and BOT H. Tires worn uneven on inside. One TPMS sensor broken. " The dealer said my rim is seriously bent and I need to replace the rim, the tires, and the TPMS sensor. The told cost is more than $800. 2. On 09/01/2017 I ordered a rim from the dealer, which was more than $200. I received the rim on 09/07/2017. 3. On 09/07/2017 I went to a professional tire shop. I told them I want to get four new tires, and asked them to install the new rim for me. I also said I need to buy and install a new TPMS sensor. After they inspected my rims, they said they did not understand why I bought a new rim. They said there was nothing wrong with my current rims. They also told me there was nothing wrong with my TPMS sensors. They were all good and no replacement was needed. So I only changed the four tires, without changing the rim and the TPMS sensor. 4. On 09/08/2017 I don't know which one is correct, the dealer or the tire shop. So I went to another tire shop and paid them to inspect my rims and TPMS sensors again. Again, they told me all my rims and TPMS sensors were good. No replacement is needed. At this moment, I started to doubt the dealer's diagnose and suggestions. I called the dealer, and said I don't need the new rim. It was still brand new and I never used it. I asked for a return. They said they were going to charge me for $70 restocking fee. 5. On 09/11/2017 I went to the dealer, showed them the diagnose results from the other two independent tire stores. Then the dealer checked my car again. Here is the diagnose result: "Found right rear rim to have a slight bent. Not unsafe. Not necessarily to replace it. TPMS sensor is good, would need replaced if rim was replaced. " It's weird because the dealer first told me my right front rim was bent, and now he is telling me my right rear rim is bent. I'm very sure that my rims are exactly where they were because there are some markers on the rims. I also double checked this with the tire shop, who changed my four tires. They did not change the location of my rims when they change the tires. It's also weird because they first told me my TPMS sensor was broken, and now they said it is good. The dealer admitted their mis-diagnose for my car. But they did not give any reasonable explanation about this mistake. They allowed me to return the new rim I ordered. 6. Summary This is a very unhappy experience. It caused a lot of trouble for me in the past two weeks. I could not drive my car because they said my rim was bent. I spent a lot of time trying to find the right part to order because rim is expensive and is not available in most of the auto stores in Lafayette area. All this time I spent turned out to be a vain because my rims and TPMS sensors are all good. I seriously doubt the dealer's professionalism. I even doubt their honesty for asking me to order and replace expensive parts which are actually all in good condition. More

Awesome customer service JoAnn Lindsay in the customer service department went above and beyond for me! She is very polite and professional and very thankful for her help whil JoAnn Lindsay in the customer service department went above and beyond for me! She is very polite and professional and very thankful for her help while I was in there! More

This isn't my first unhappy dealing with Twin City Dodge but is my most current. My wife’s car is brought to the dealership for it's 100,000 mile warranty check up on July 5th, just prior to going in the c but is my most current. My wife’s car is brought to the dealership for it's 100,000 mile warranty check up on July 5th, just prior to going in the check engine light came on so it was like two birds with one stone. The transmission was found to have had a bad bearing and would have to be replaced and the engine light was a faulty throttle body. We told them to repair the throttle body and we were told a week on the transmission. After a week and a half, I contacted Dodge customer service who issued a rental vehicle while the transmission job was taking longer then expected, (So far I am happy. I was contacted on Friday the 20th of July and informed that my wife’s vehicle was ready. She went and dropped off the rental, picked up her car and as she is leaving the parking lot the engine light comes back on. My wife turned around and brought the vehicle back in service and explained that the engine light just came back on. My wife was told, it was almost quitting time and that she would have to bring it back on Mon. That night I was outraged that they sent her out without taking the time to determine if the car was safe to drive! So Monday comes and the dealership now says that they are booked till Tuesday THE NEXT WEEK! When I got home, seeing her car in the driveway I asked if it was fixed and she said no, that the dealership wouldn’t look at the car till a week from tomorrow. I promptly called Dodge customer service. I was told that they couldn’t make the dealership look at my wife’s car any sooner. I was told that I had a couple choices, 1) drive the car till Tuesday,(hope it doesn't break) 2) drop the car off at the dealership till Tuesday. I said I would love to drop the car off and wait as long as they gave me the rental vehicle back,(which we should have never turned in) I was told that they couldn’t authorize the rental vehicle until it was determine if the repair was a necessary repair or not. I was told if the vehicle broke while my wife drives it, it may be our responsibility, IF we get a rental and it's not an important repair it may be our responsibility, and I asked if they could JUST get the dealership to let me take the car in to get it diagnosed to see if it is safe or not to drive and I was continually told that could not happen until a week from tomorrow. I just wanted someone to say if the engine light was serious or not! I imagine a engine light could range from minor to real serious problems, HOW AM I EXPECTED TO MAKE THAT DECISION? I kept asking,, Where is the service? Am I asking for to much? I kept reminding them that this car should have been fixed when it left the dealership! She should still be in her first rental car untill it was fixed! This isn't a case where time had goe by between repairs, it came on leaving the parkinglot. I am sure that this vehicle would be looked quickly if it was on their dime! Natasha at customer service, Shame on you. You wouldn't come off your scripted reply’s and talk with me as a human being! I feel very much like a second class citizen and not like that of a person who purchased my First Dodge from Twin City Dodge. I will guarantee that I will not ever put my self,(or my friends if I can help it) in a position to feel this way with Twin City Dodge again IF ANY ONE IS CONSIDERING A DODGE FROM TWIN CITY, PLEASE CALL ME, TEXT ME OR EMAIL ME TO GET MORE STORIES OF THE KIND OF CUSTOMER SERVICE TWIN CITY PROVIDES talbot_way@msn.com 765-652-5019 More

I took my car in for warranty work as did the other person who reviewed this dealership. The 'service manager' was rude, made me wait in the service bay while he finished typing for at least five minu person who reviewed this dealership. The 'service manager' was rude, made me wait in the service bay while he finished typing for at least five minutes, asked me 'who told you to talk to me'....then told me yes, my car is under warranty but I needed to take it 'to a dealership who has a body shop...I don't have one.' I went in the following week to register a complaint with HIS supervisor and was told I'd get a call back that day. Three days later I wrote a letter via email to Twin City and filed a complaint with Chrysler Corporate, as this is the third time I've had warranty work to be done and have had problems getting it done. The next day I got a call from the "head" service manager who sent me to a local body shop (they were wonderful!!)...promising to turn the estimate in to Chrysler. I later received a call from the same man telling me the estimate had been approved. I had to wait a week for the part to come in and dropped my car in on a Monday with an estimate the car would be done on Thursday. On Wednesday night I got a call from the body shop saying that Twin City had 'modified' the estimate and if I wanted the car completed as estimated, "I" would have to pay $450.00. Twin City Dodge/Chrysler had not informed me of any 'modifications' to the estimate. I contacted Chrysler Corporate that night and was told they would call Twin City the next morning (Thursday) and authorize the entire repair. At 4:00 PM Thursday evening no one from Corporate had contacted Twin City, and no one from Twin City had contacted the body shop. My car was still in pieces. Friday goes by and I get very angry, calling Twin City in the morning and asking to speak to the owner. At approx. 4:30PM the owner returned my call (after playing phone tag...not his fault) and I told him the story. He was very nice, told me to keep the rental car and that he would get my car finished as promised. Shortly afterwards, at approximately 5PM I received a call from Chrysler Corporate who said that they had spoken to the dealership (the service manager again) who said they would pay $177 of the $450 but I would have to pay the rest. I informed them I had now spoken with the owner who said they would pay for it all as it is warranty work! She called me back again in 10 minutes to tell me I'd have to now pay "only $100 deductible" for out of warranty work. At this point I was beyond angry and informed her I would pay for nothing as the car is in warranty!! She called me back within 5 minutes and said they would pay the entire thing. Fast forward.....the next Tuesday I got my car back. The 'service manager' had one of his employees call me to tell me they had picked up my car and it was on the lot. I've gotten no follow up from the dealership and I've not heard from corporate at all. I have been a Chrysler owner for 11 years. I am selling my Chrysler Convertible. If I can't get my car serviced without a hassle, I don't need the car. Avoid this dealer...you will have little recourse unless you spend a huge amount of time and effort to get them .....the dealer and corporate....to honor their service obligations. It is no wonder Chrysler is in trouble. More