Twin City Dodge Chrysler Jeep Ram - Service Center

Call to set up the appointment, team members that greeted me when I dropped off my truck, shuttle service, and picking up my truck from the shop were all a great experience- I appreciate the team taking good me when I dropped off my truck, shuttle service, and picking up my truck from the shop were all a great experience- I appreciate the team taking good care of me! More

This service team has failed to return calls and solve problems created by their service team. Twice. We took our van in for an oil change and tire rotation. During the initial visit the technician ruin problems created by their service team. Twice. We took our van in for an oil change and tire rotation. During the initial visit the technician ruined all four locking lugs and the locking lug socket is missing now. We had to request the locking lugs be removed for free as a result of them being stripped by the tech. During that process, the technician destroyed all four wheels and replaced the locking lugs with regular lugs instead. When we noticed the damage, the service manager was told, he took pictures and agreed to make it right by giving us new locking lugs, wrench, and wheels. In both instances, we were told the manager would call us and both times we have been the ones to initiate the calls. As of today, we have not been contacted to follow through with this. While we are grateful they are willing to make it right, customer service is lacking by way of being proactive. We are disappointed with our service here and only attend because of our warranty through Twin City. More

Friendly and fast service. They pay attention to detail and make sure everything is done right without trying to sell you anything else. They pay attention to detail and make sure everything is done right without trying to sell you anything else. More

A very excellent experience. I would recommend Twin City Dodge to all of my friends and family. I would recommend Twin City Dodge to all of my friends and family. More

I had my son's Charger in for a recall. The work was done in a timely manner but when we picked the car up the headliner had multiple black scuff marks. I called the service department ba The work was done in a timely manner but when we picked the car up the headliner had multiple black scuff marks. I called the service department back and the advisor was rude and forwarded my call to the manager. The call went to voicemail. I left a detailed message and I still have not received a call back. I am very disappointed in the poor service and lack of professionalism. More

Mechanic wasn’t good at his job. I had to make two trips because he didn’t check out my brake caliper. My total bill was over $2000 dollars. For no more than I got done that was way I had to make two trips because he didn’t check out my brake caliper. My total bill was over $2000 dollars. For no more than I got done that was way over priced. I will not have any more service done there again. And I won’t be recommending it to anyone else. More

The service department was quick, courteous and professional! The waiting area was clean and comfortable! professional! The waiting area was clean and comfortable! More

We we’re there for 3 hours for a oil change and replace the bulbs in my fog lights When I made my appointment I said I needed my fog light bulbs changed They only had one bulb and had to go fast tract t the bulbs in my fog lights When I made my appointment I said I needed my fog light bulbs changed They only had one bulb and had to go fast tract the other one I would have thought they would have made sure before my appointment that they had the parts I have been bringing my jeep in for 9 years and this was the worst service experience I have ever had The only good thing about the whole experience is that they didn’t charge us for the service If it wasn’t for the warranty I probably would never come back for any service More