Tutton Chrysler Dodge Jeep Ram

Jasper Jeep was a great place to do business. Sadly, Tutton bought a "golden egg" and shot it right out their butt. Incomplete service performed on my 2016 75th Anniversary Jeep Wrangler and when I r Tutton bought a "golden egg" and shot it right out their butt. Incomplete service performed on my 2016 75th Anniversary Jeep Wrangler and when I requested the $150.00 labor charge refunded because I would have to take another day and a 75 mile round-trip drive to go back to complete the service. I was told the "Operations Manager" was the only one authorized to credit my charge. No response, no call back and no further business from me. Also I am charging back the $150.00 labor charge on my credit card. The service advisor staff was super nice. However it is obvious the management is unconcerned with poor service and a very unhappy customer. More

They showed a car in stock and took $1,000 deposit and informed me that car wasn’t in stock and then tried to push me on multiple different cars and I kept requesting to cancel the order and it is over 3 informed me that car wasn’t in stock and then tried to push me on multiple different cars and I kept requesting to cancel the order and it is over 3 weeks and they still won’t return my deposit. Buyer beware! More

After literally spending thousands of dollars (I have receipts) on a vibration issue that originated during the powertrain warranty period, they were not able to resolve the issue. They then stated that receipts) on a vibration issue that originated during the powertrain warranty period, they were not able to resolve the issue. They then stated that it was a design issue with the truck and that all of them apparently vibrate at highway speeds (even though the issue did not start until the truck, a Ram 2500, had approximately 70,000 miles). They refused to cover it under warranty even though I had receipts indicating the issue originated well within the warranty period (the truck currently has approximately 123,000 miles). More

No pressure sale! I looked around at every Jeep dealership within 75 miles from me and no one could beat the prices that Jasper Jeep was offering. Zero pressure sales a I looked around at every Jeep dealership within 75 miles from me and no one could beat the prices that Jasper Jeep was offering. Zero pressure sales and service. I wouldn't go anywhere else now!! More

Misled me so they could try to sell me a new vehicle. I own a 2007 Jeep Liberty, which I purchased in Canton, GA. I haven't had any problem with their service department, and when we moved north to Jasper I own a 2007 Jeep Liberty, which I purchased in Canton, GA. I haven't had any problem with their service department, and when we moved north to Jasper, I expected the same quality and service. In March of this year, however, I took my Liberty to Jasper Jeep to have them look at the front end, which was making squeaking noises. I also told them that the engine had come close to overheating a couple of times, but not all the time. We were in the process of moving again, and I was driving the Jeep a lot while looking for a new house in North Carolina. The service department had my vehicle for nearly two weeks, and kept telling us that one thing after another needed repair. When I went in one day to speak to the service manager about my Jeep, he said, "You mean what's left of it?" They replaced the water pump, saying that was the reason it overheated. They kept searching, he said, for the reason the check engine light was on and said that cylinder #6 was firing only 10% of the time. He said this was due to the engine overheating. When we talked about what to do about it, he hemmed and hawed and said, "Well, we can fix it, but you don't know when the other side will go bad, and an overheating engine can affect the transmission as well." He had me worried that my Jeep was going to fall apart and leave me stranded on the highway. I went to the sales floor in tears and asked what used vehicles they had. We could not buy another car right then because it would have affected our credit rating and might have impacted our ability to get a mortgage! So I did not buy one, but instead paid for the service we had received and left with my ill fated Liberty. Well... I have driven the same vehicle now, including numerous trips to and from Georgia, and have had no issues other than the one we originally took the vehicle in for, which was the squeaking front end that was never addressed. This week I took the Jeep to another mechanic who told me there was absolutely nothing wrong with my engine and the vehicle just needs ball joints. It is exceedingly clear to me that the service manager was only interested in getting me to buy a new car rather than fix the one I have! He LIED to me, and had me believing that I was driving an unsafe vehicle... until time simply proved otherwise. (What kind of person sends a customer off in an unsafe vehicle anyway?) If I am ever presented with an opportunity to recommend a service provider to another Jeep driver, I will steer them far away from Jasper Jeep's service department. More

They had better things to do I guess Made the drive up to Jasper to look at Jeeps. Parked and headed out to see what they had. Walked by one salesman that was helping another couple. S Made the drive up to Jasper to look at Jeeps. Parked and headed out to see what they had. Walked by one salesman that was helping another couple. Spent about 30 minutes looking at a couple Jeeps new and used and never saw a soul. I’m not sure if this is the norm for car dealerships nowadays but I’m surely not going to walk in and ask you to come do your job. More