Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tustin Toyota
Tustin, CA
386 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 386 reviews
April 25, 2014
GREAT CUSTOMER SERVICE I JUST LEASED A BRAND NEW TOYOT LE FROM TUSTIN TOYOTA, SALES PERSOM ADAM HELPED ME AND HE WAS VERY HELPFUL TO GET THE BEST DEAL. I LOVE MY SIENNA!!! I JUST LEASED A BRAND NEW TOYOT LE FROM TUSTIN TOYOTA, SALES PERSOM ADAM HELPED ME AND HE WAS VERY HELPFUL TO GET THE BEST DEAL. I LOVE MY SIENNA!!! More
by SMSMSMSM
Employees Worked With
ADAM BEKR
April 01, 2014
GREAT CAR I saw a car online and requested help and in less then ten minutes Mr. Chen Qian from Sales and Leasing responded with the information on the car. I m I saw a car online and requested help and in less then ten minutes Mr. Chen Qian from Sales and Leasing responded with the information on the car. I made an offer my offer was accepted. I live in the San Joaquin Valley and drove one hundred and sixty one miles one way. The service I received exceeded my expectations, the people were friendly and helpful. I highly recommend Tustinf Toyota for your next car. Thank you Tustin Toyota. GOOD JOB GUYS. Pete Zardeneta More
by pedro77701
Employees Worked With
Mr Chen Qian
March 11, 2014
Adrian Romero was a pleasure to work with. He works in fleet sales. He tries to match competitor prices the best he can. Chris Thai is the finance manager. He's a good salesman. Very knowledgeable and fleet sales. He tries to match competitor prices the best he can. Chris Thai is the finance manager. He's a good salesman. Very knowledgeable and aggressive, but not overly pushy. I would recommend using their internet fleet department. You'll get better pricing here, but you'll still need to shop around other car dealers and compare pricing. When I first arrived here I worked with some of the sales people on the floor. They were nice, but their prices were ridiculous so I left and worked with their internet/fleet department instead. Overall I would say this dealership is professional. It is a large dealership and the atmosphere is comfortable. More
by bruce9241
Employees Worked With
Adrian Romero, Chris Thai
February 13, 2014
We had an amazing experience at Toyota of Tustin! Everyone was very helpful, friendly and accomodating. Loved Mike and his cousin from finance (great name but forgot). What brought us to Toyota of T Everyone was very helpful, friendly and accomodating. Loved Mike and his cousin from finance (great name but forgot). What brought us to Toyota of Tustin was from the poor service we experienced at Toyota of Orange. My mom bought a Prius V with cash. It did not have an owner's manual. Our salesperson said that he did not have one and that she could purchase one for $50!!! She just paid cash and he couldn't even give us a manual after we had already purchased 3 cars from that establishment. The guys at Tustin gave us one for free! It's the little things that will bring us back to Tustin. We are customers for life!!! More
by Banta100
Employees Worked With
Mike
January 07, 2014
Tustin Toyota was my last hope in the evening after a tired day around car dealers. With the help of Leo and Martin, I finally drove home the car I love. Thank you Leo.Thank you very much. Thang Thai tired day around car dealers. With the help of Leo and Martin, I finally drove home the car I love. Thank you Leo.Thank you very much. Thang Thai. More
by ThangThai
Employees Worked With
Leo Lopez and Marten
January 04, 2014
Tustin Toyota is awesome! I worked with April Conner, internet sales manager, who handled the details of the lease with friendliness and expertise, and Richard Rios in financing who was also extremely fr internet sales manager, who handled the details of the lease with friendliness and expertise, and Richard Rios in financing who was also extremely friendly and very professional throughout the signing of all the necessary paperwork. I have been leasing Toyotas since 1996, and this was by far the best experience I have ever had. April was very thorough and answered all of my questions promptly and courteously. I also received a personalized video of pictures of my new 2014 Sienna LE, which was a very pleasant and unexpected surprise. A first for me in all my years of leasing Toyotas. I then received a follow up e-mail from the internet sales director, Ruby Fox, thanking me for my business and checking to make sure I was 100% completely happy with my experience. I would highly recommend getting your next car from Tustin Toyota, they go above and beyond to make sure their customers receive the TRULY EXCEPTIONAL service, putting you at ease every step of the way. More
by loripeters
Employees Worked With
April Conner and Richard Rios
November 10, 2013
My husband and I were interested in a sports vehicle, but we were not in a buying mood. We wanted to trade our 2011m Corolla lease from another local Toyota dealer, so we visited the local Tustin Toyota. Thi we were not in a buying mood. We wanted to trade our 2011m Corolla lease from another local Toyota dealer, so we visited the local Tustin Toyota. This would be our fourth Toyota. Upon entering the showroom/repair lobby, I was amazed at the expansive size and openness of the place. A salesman outside had asked if he could help us, but waved us in when we said we were just looking. We found the car that I really liked, so Steve told me to find a sales person. I was admiring the ambience of the spacious showroom with floor-to-ceiling glass walls of all the offices, and I felt at home. I inquired at the reception desk where the ladies were so friendly and warm--being sweet with our Miniature Schnauzer that my husband was carrying. In a short while, a sales rep walked up to introduce himself with a firm handshake. He was so friendly and informative, answering all our questions about the features of the vehicle. He then offered to take us on a test drive. We had to take an elevator up to the huge inventory of Toyota cars in the multi-level structure above the offices. Without any hassle or requesting identification like other dealers would, he handed me the keys to the silver RAV4 with standard features. He did not try to sell us on additional features, but assured us that we would be very comfortable in the basic model, as it was our preference. Fell in love with it almost as soon as I sat in the driver's seat. It felt like the car just drove itself, and Steve was as pleased. Upon our return to the dealership, he showed us that some models had a roof rack, though it was not on the vehicle I drove. We asked what it would take to trade…..then, we returned to the showroom to talk about financing. Michael Turdick, sales manager, served us with forthrightness and made suggestions as to what we should do at the end of a lease in this vehicle. He showed us the numbers after taking down our personal information and checking our credit. He told us it would take about an hour to determine the price and to see if we qualified. My husband told him that we are retiring and moving to Durango, Colorado, near my daughter's place; and that we needed to have a vehicle for unpaved-gravel roads. We thought that without a job, and on Social Security, we would not qualify. Michael returned with the numbers and tried to stay within the payments we were seeking. The first offer was not acceptable to us, and after some discussion, he asked us to give him a few moments to talk it over with his finance people. We could see them through the windows of their offices. When Michael came back with the amenable cost and monthly payments of the lease, we told him we wanted to go and talk about it. He asked us why our hesitation. After some trepidation, he noticed our cautiousness and respected our thoughts; but, we allowed him to negotiate the terms--explaining why our credit resulted in the price. Steve asked how much the monthly payments would be if we put some money down, so Michael returned to the sales office to work more numbers again. End of story! We accepted the offer and waited to sign the papers. Some time passed when the Finance and Lease Manager, Richard Rios, walked up to greet us at the table where we were waiting. He led us to a glass-paned room with a view outside to the sold cars where he drew up the financial papers. Richard was so friendly and personable, just as Michael was with us. Then, he asked us to follow him back to Michael to get our brand new 2013 RAV4 LE which was waiting outside the door. Michael told us that he wanted us to have a roof rack on a different one that had only 100 miles on it, and that made us very happy. The car was washed and cleaned, ready for us to transfer our personal items from the Corolla. But, we didn't bring our checkbook with us, so Michael followed us home just a few blocks away so I could hand him the check for the down payment. My husband and I were so thrilled about our experience here at Tustin Toyota. We hope that when we do trade in this new car at the end of the lease, or refinance it, that we could have as wonderful a time as we did at this dealership. I recommend my best friends and family members to visit Tustin Toyota for their next vehicle. Thank you everyone for making us feel welcome. We are enjoying our Toyota RAV4 LE, and are anxious to load up our things to move to Colorado very soon. More
by dmbaukat
Employees Worked With
Michael W Turdick and Richard Rios
September 29, 2013
Overall, very satisfied and happy with purchase. Chen Qian was very helpful and polite. Negotiation was quick and easy. I Highly Recommend dealer to anyone looking for an amazing car for a great price. Qian was very helpful and polite. Negotiation was quick and easy. I Highly Recommend dealer to anyone looking for an amazing car for a great price. More
by jg94319
Employees Worked With
Chen Qian
September 22, 2013
I started with Toyota.com to find a car for my 18 year old son. Anthony Pitassi was the Internet Sales associate that responded to my request for information. In truth, I didn't want to talk with anyone old son. Anthony Pitassi was the Internet Sales associate that responded to my request for information. In truth, I didn't want to talk with anyone. I just wanted to get my info and move on. I received an email and then a voice mail from him that was so polite that I WANTED to talk with him. I was working all day and he answered my questions via email, with NO PRESSURE AT ALL. As a result, I took my husband and son to Tustin Toyota that evening. He had everything ready for us. Financing was complete, car was ready. We did the test drive, signed the paperwork, and my son drove his new Yaris home. It was an EXTREMELY PLEASANT EXPERIENCE. I drive a Mercedes-Benz and just may replace it with a Toyota from Tustin Toyota when the day comes... that's how great the experience was. Thanks to everyone at Tustin Toyota for all you do! You rock! More
by dmayfield00
Employees Worked With
Anthony Pitassi, Chris (the finance guy)
August 21, 2013
Arranged to pick up the card on sunday during workday, by the time I got there sales told me the car sold the previous day. He should either email me or give me a call to let me know about that. I don't ha the time I got there sales told me the car sold the previous day. He should either email me or give me a call to let me know about that. I don't have to spent 2 hours on the road and no mention the gas I spent. I'm pretty upset about this dealership not because they sold the car to someone else. I'm upset because they didn't tell me and let me driven there for no reason. More
by dragonhear1
Employees Worked With
William Leng
