Tustin Toyota

Mike M is amazing i have had such a great experience this and my last purchase ???? two thumbs up for mike he is such an honest great kind person. Thank you is amazing i have had such a great experience this and my last purchase ???? two thumbs up for mike he is such an honest great kind person. Thank you tustin toyota for my new 2015 Toyota Corolla ???????? More

see Michael Momayez!!! MY EXPERIENCE AT TUSTIN TOYOTA WAS SUPERB. MIKE WAS EXTREMELY KNOWLEDGABLE FRIENDLY , AND PROFESSIONAL. HE MADE ME FEEL RIGHT AT HOME WELL INFORMED A MY EXPERIENCE AT TUSTIN TOYOTA WAS SUPERB. MIKE WAS EXTREMELY KNOWLEDGABLE FRIENDLY , AND PROFESSIONAL. HE MADE ME FEEL RIGHT AT HOME WELL INFORMED AND I NEVER FELT PRESSURED. HE MADE MY FATHER AND I FEEL LIKE FAMILY, AND WALKED ME THROUGH THE PROCESS OF BUYING A NEW 2015 COROLLA S CLASS WHICH I LOVE!!! MY FATHER WILL ALSO BE VISITING MIKE SOON TO PURCHASE A NEW VEHICLE BECAUSE OUR EXPERIENCE WAS PHENOMENAL …. I HIGHLY RECOMMEND MIKE TO ANYONE LOOKING TO BUY OR LEASE A NEW OR USED VEHICLE HES THE MAN ! More

My new car ! This was my first car, I really liked the way leo did his best to make me feel comfortable with my buy. I personally think he is a great salesman, and This was my first car, I really liked the way leo did his best to make me feel comfortable with my buy. I personally think he is a great salesman, and I sould recommend anybody to toyota. I'm overall real happy and thank you More

Purchase tacoma 2015 Tustin Toyota has to be the only dealership wehrer you feel like you are at home. I have gone to this dealership all my life. My parents got a 2006 Ca Tustin Toyota has to be the only dealership wehrer you feel like you are at home. I have gone to this dealership all my life. My parents got a 2006 Camry and a Tacoma in 2006 and we had the privelage to have Mario and Jesus Leon as our agents. THey made the BEST financial plan that we can get and I mean the BEST. WE were able to get both cars in the same day because of their GREAT help. Now, just like weekend we went back to Toyota to get another Tacoma Access Cab. Once again Mario and Jesus were able to come up with a great financial plan, one that we were satisfied. I highly, without any doubt, recommend to see Jesus and Mario on your next car purchase. I give them all 5 stars because they very well deserve. More

Excellent Service From the moment I walked in to the moment I drove away in my new car my experience mas exceptional! Jeremy G. Was very helpful, patient, and informat From the moment I walked in to the moment I drove away in my new car my experience mas exceptional! Jeremy G. Was very helpful, patient, and informative. Looking forward to come back to purrchase cars for my two young adult children. More

TUSTIN TOYOTA SERVICE DEPARTMENT The Tustin Toyota - Service Department is so irresponsible and unprofessional. A bunch of dishonest mangers are running the business. I took my 2 The Tustin Toyota - Service Department is so irresponsible and unprofessional. A bunch of dishonest mangers are running the business. I took my 2008 Toyota Prius to the Tustin Toyota dealership 3 times with the same issue (check engine light turned on and the engine stopped running). I’m thinking because of the lemon law they lied about the root cause of the problem. At first, they told us the main battery needed to be replaced. Then after we left the car in their shop for more than 4 weeks they said the problem was with the transmission. During that time they had lend us a car, however, they put more than 3,400 millage on our car. We asked them why they put so many miles on our Prius and the answer was “Because we had to drive the car to test it”. 3,400 miles, really? More

service department very unhelpful My workorder was 631147. Came in to get my new 4runner rear camera alignment problem fixed. When I purchased the vehicle, the rear camera had a perfec My workorder was 631147. Came in to get my new 4runner rear camera alignment problem fixed. When I purchased the vehicle, the rear camera had a perfect view of the back. It only showed the bumper area and had a nice view of oncoming vehicles coming from the sides. now the camera alignment is off and it is slanted downwards showing the license plate and less of the oncoming vehicles from the sides. What I got from the service department was, "there is nothing we can do, all of our cars are like this". This is a lie. I purchased my car there and it was not like this when I purchased it. I'm currently dealing with Toyota corporate on this issue. The service advisor I dealt with was named Earl Pike #176. Very unhelpful. I will not going back for any purchases or services. More

poor service Made an appointment for a Sat 7:30am to check my AC problem. Once at the dealer, their "service consultant" informed me that they couldn't diagnose Made an appointment for a Sat 7:30am to check my AC problem. Once at the dealer, their "service consultant" informed me that they couldn't diagnose my AC on Saturdays, but they can do oil-change. He said I had to come back on a "week day". So why making the appointment for AC check if you only do oil change on Saturdays? Or is it because my Avalon is under warranty? Disappointed by poor service (or lack of). If you want to watch TV or have a subway sandwich inside dealership, then go to Tustin Toyota. If you need quality service, go elsewhere. More

Used Car Department - Sales Managers This experience was a huge disappointment. I purchased a car from this dealership in 2012 AND service ALL my Toyota and Lexus vehicles with them in t This experience was a huge disappointment. I purchased a car from this dealership in 2012 AND service ALL my Toyota and Lexus vehicles with them in the past five years. I was a patron of this dealership. I've purchased many cars through the years and have experience buying vehicles. I also worked in the auto industry as well. So I am not an ignorant, disgruntled "shopper" off the street. I am a buyer and don't like to waste mine or the dealerships time. This review is for the Sales Managers at the Used Car Dept. of Tustin Toyota. The salesperson (Lamont) was up front and easy going but average. The poor experience I received is from the Sales managers and their actions. I communicated online w Lamont and provided my info as well as the credit app so they know I'm serious and a good buyer. He provided estimate numbers contingent on the trade in appraisal of my vehicle. He said they could do the numbers I wanted pending the trade. I told the him, if the deal can be done AT or CLOSE TO my terms, I would come in to look at the car and take it home if everything looked good. Since he assured me the numbers would work (pending the trade appraisal), I came in prepared to buy the vehicle. He looked at my car and pulled my payoff. The payoff was higher than he expected so he asked me if I could stretch the finance term. I hesitated. Not because of the change in term but, because the car didn't have the options I thought it had. I told him I had to think about it. He didn't try to keep me there. He was okay with me leaving to think about it. The next day, I decided the missing options and the extended term weren't a deal breaker. I went back in and test drove the car. I liked it and decided to move forward. I sat down with Ricardo (Floor Manager) and he went over some details with me. He said they couldn't do the numbers unless I gave them a down payment, which I originally did not agree to. He also told me the term would have to be extended. Slowly this deal was being changed from what the original numbers were when I came in the day before, to what they wanted. At this point, I told Ricardo "no" and told him I will pass. He went back and forth a few times with the desk and tried to explain to me how financing works. I know all this. He also pulled out a card with a customers info on it and said "I have another buyer interested in this vehicle and can call them too". Or something along those lines. I noticed the info on his card was mine. I had contacted the my past salesperson (JT), prior to coming in and he said he could ask someone to help me. He apparently referred Ricardo to me but Ricardo did not know the "referral" and I were the same person. Ricardo ended up not doing the deal at the "agreed upon" terms and numbers from the day before. He told me if I put the down payment they wanted, they could do the deal. I told him I'd pass. An hour later, I received a call from Ricardo saying he got my info from JT and I told him I was just there. He didn't even know my name. The next day I contacted Lamont and asked him to see the numbers. I was ready to give in and put the down payment Ricardo asked for AND stretch the term. Lamont's response took me by surprise. He told me they couldn't do the deal. I told him that Ricardo said it could be done with the down payment he wanted. He said they made a mistake on the appraisal value of my vehicle and asked me if I can go with a higher payment. He said if I took the deal the day I was there, it would have been done!. This was only the day before. I did not receive a copy of the numbers AND I did not want to play these games anymore! The experience went from "we can do the deal" to "we can't do the deal" and wanting more money out of pocket, giving less for my trade in and stretching my term. What I got from this experience is, they (Used Car Dept) did not care that I was a return sales and service customer AND they did not want to honor the numbers they agreed to the day before EVEN after I gave in to their requests for more money out of pocket AND a longer term. The first thing I asked them was, to let me know if they could do the deal. They said YES. Reality: Nickle and Diming me AND not honoring the numbers we agreed upon the day before. I will not service any of my cars with Tustin Toyota anymore AND I will NOT buy a car from them. I took time out of my day to write this feedback so the dealerships and customers/future customers can see what I had to deal with when shopping at Tustin Toyota Used Cars. My buying experience (2012) with JT was great. I don't know what happened. I hope they treat their other current customers with more respect. More

Bad experience and regret my purchase. I regret my purchase and wish I had gone to Carmax or some other more reputable dealership with a better customer service track record in my area. Th I regret my purchase and wish I had gone to Carmax or some other more reputable dealership with a better customer service track record in my area. The salesman and Finance Manager I dealt with were not friendly and turn away any opportunity to negotiate a better price and stiffed me with a significantly high loan on a used car -- I could've just bought a new one instead. And after looking at my sales contract, I feel I got cheated and wish I had purchased the 2-day cancellation contract to return the car. The certified vehicle I bought supposedly came with a 7-year/100k warranty, but I was charged for it as well as other options that were offered as "better package" for the same monthly payment, which only ate up my down payment. I don't know what the definition of "certified" means to them, but the car had a noticeable abrasion on the front side of the car and lines of scraped paint on the bottom of the front bumper. If that is standard on most used vehicles, than my apologies for even mentioning it. Overall, I didn't have a good experience and still can't forget two things the Finance Manager told me: "What did you come here for?" and "What were you expecting?" after I tried to turn down their offer. I learned my lesson and only hope I have a better buying experience next time, but I am definitely never buying from Tustin Toyota again. More