Tustin Toyota

Exactly how buying a car should be One of the best buying experiences I've had with anything, anywhere. I dealt with Kyle T in the internet sales department and Anthony in finance, and One of the best buying experiences I've had with anything, anywhere. I dealt with Kyle T in the internet sales department and Anthony in finance, and can't say enough nice things about them. It was a night-and-day difference from every other dealership I've dealt with, I'll definitely be back! More

TERRIBLE, someone never made me feel so bad in this country The initial attention to customer service by phone, was really good. From the beginning I inform them that my credit was not good and ask if there was The initial attention to customer service by phone, was really good. From the beginning I inform them that my credit was not good and ask if there was an option to buy a car. Elda's attention, customer service was very friendly and professional. Finally after getting all my documentation and information we made an appointment to see the car and finish the transaction. But when I got to the dealer experience was horrible, the manager (Ricardo) is a totally overbearing, humiliating person, flaunts her 28 years of experience I think, did not serve him to learn to respect the customer. He said Elda and Customer Service were "simple telephonists" All the time I stressed that my credit was not good, and his attitude is despot, really desagradale. I love TOYOTA my country, but fortunately there are more dealers to avoid meeting the "Manager". Mr. Blanco (seller) saved the sale because professionally knew how to prevent I left. I'm sure that when you make them feel good and you help someone with credit problems, this person really sent many referrals to the dealer. I propose some classes of human relations and customer service to the "Manager". Toyota finally sells itself. La atencion inicial por telefono con servicio al cliente fue realmente buena, desde el principio informe que mi credito no estaba bueno y pregunte si habia opcion de comprar un carro. El trato de Elda en servicio al cliente fue muy amable y profesional. Finalmente despues de obtener toda mi documentacion e inofrmación hicimos una cita para ver el carro y finalizar la transaccion. Pero al llegar al dealer la experiencia fue horrible, El Gerente (Ricardo) es una persona totalmente prepotente, humillante, constantemente hace alarde de sus 28 años de experiencia que yo poienso no le sirvieron para aprender a respetar el cliente. Todo el tiempo recalca que mi credito no es bueno pero siempre con actitud despota. Amo TOYOTA desde mi pais, pero afortunadamente hay mas dealers paras evitar encontrarse con este "Gerente". El Señor Blanco (vendedor) salvo la venta porque profesionalmente supo evitar que yo me fuera. Estoy segura que cuando ustedes hacen sentir bien y le ayudan a alguien con problemas de credito, realmente esta persona enviará muchos referidos al dealer. Propongo unas clases de relaciones humanas y servicio al cliente a este "Gerente". finalmente Toyota se vende sola. More

Salesman Jesus Leon Jesus Leon is a salesman at Tustin Toyota and hooked me up! My credit wasn't too good but Jesus worked his magic and hooked me up with an affordab Jesus Leon is a salesman at Tustin Toyota and hooked me up! My credit wasn't too good but Jesus worked his magic and hooked me up with an affordable car and I drove off the lot in a new 2016 Scion IA just a few hours after I had arrived. I would definitely recommend Tustin Toyota and Mr. Leon to anyone in need of a vehicle. More

Terrific Multipoint Inspection and Service by Loren I just took my Toyota Camry XLE in for Multipoint Inspection. Loren, service agent, was terrific! Excellent service, attention to detail. I was exce I just took my Toyota Camry XLE in for Multipoint Inspection. Loren, service agent, was terrific! Excellent service, attention to detail. I was exceptionally pleased! More

very worse service I get an appointment online but, still , I had to wait 2 hours 50 min. only for an oil change! Service advisor Bernal Javier. He said 2 hours. Is tot I get an appointment online but, still , I had to wait 2 hours 50 min. only for an oil change! Service advisor Bernal Javier. He said 2 hours. Is totally ridiculous! I will not recommend at all! Idris More

Worst service! I made an appointment online but, still , I had to wait 2 1/2 hours for an oil change ! Is totally ridiculous! Waisting all morning to just have an o I made an appointment online but, still , I had to wait 2 1/2 hours for an oil change ! Is totally ridiculous! Waisting all morning to just have an oil change! Not recommend at all! More

unprofessional management Horrible experience, make sure you double check your vehicle before and after you drop it off for service as that will damage your vehicle and unless Horrible experience, make sure you double check your vehicle before and after you drop it off for service as that will damage your vehicle and unless you point it out before taking it out of the lot your stick 28th the damages. The service department is like watching chickens without heads running around, do yourself a favor take your bussiness elsewhere. More

Excellent buying experience at Tustin Toyota !! 2 Thumb Up. Kara Vaporean at Tustin Toyota - Internet Sales Department well deserves a 5 STAR rating. I was in the market for a 2015 Sienna and i reached out to t Kara Vaporean at Tustin Toyota - Internet Sales Department well deserves a 5 STAR rating. I was in the market for a 2015 Sienna and i reached out to them to get their pricing. After a couple days of exchanging emails we were able to reach an agreement over the pricing of the car and she sent me the proposal with a thorough pricing breakdown, After that she confirmed everything over the phone with me. Kara was very professional all along and answered my questions promptly. The dealership was 50 miles away from me but based on the interaction i felt it was worth the drive. I got there at the dealership on a Sunday morning and Kara was already there at the office and had the car outside in a secure area for me to look at and asked me if she could answer any questions along with taking a test drive. At the dealership, i wanted to check other Sienna's, one with the brand of tires i preferred. She took the extra time checking all the other similar models to see if they had what i wanted, We found one and we took it for a test drive, everything went as planned and we started the paperwork back at Kara's office. it was quick and easy. Tustin Toyota has a Subway at the dealership, My son with us was hungry and Kara promptly offered us to get some Subway Lunch coupons, Very good customer service in my opinion. During the Lunch Break, Kara got everything setup with the finance manager and the rest of the paperwork with the finance manager Anthony was a breeze as well, No extra pressure to buy anything and he took the time to explain everything and all the questions i had. Again top notch experience during the financing process. By the time i was done with finance manager, Kara had the car ready, detailed and with a full tank of gas. She went over everything with us about the car and promptly had everything we needed to get the car and drive off. Car buying is stressful but Kara at Tustin Toyota made the process simple for us, and the best part was, once the sale price was negotiated there were no surprises anywhere in the rest of the buying process and everything went as planned. I would strongly recommend Tustin Toyota if you are in the market for a new Toyota Vehicle. More

salesman Tarek Abdelmuti I bought a camray thru Tarek Abelmuti and I want to note that he was very professional and easy to deal with. I would recommend Tarek to anyone looki I bought a camray thru Tarek Abelmuti and I want to note that he was very professional and easy to deal with. I would recommend Tarek to anyone looking to buy a car. Gerald Higdon More

A very good experience. Overall very helpful and friendly staff. Excellent customer service and knowledgeable of their cars. We bought a Prius C, and looking forward to driv Overall very helpful and friendly staff. Excellent customer service and knowledgeable of their cars. We bought a Prius C, and looking forward to drive it everywhere. ?? More