Tustin Toyota

I teach customer care and Juan was AAA in all areas I worked 20 plus years in the highly competitive arena - Air Travel - International Airlines, Customer care, I was taught to always listen , then list I worked 20 plus years in the highly competitive arena - Air Travel - International Airlines, Customer care, I was taught to always listen , then listen and finally just summarize what the customer said in terms the customer can associate with. Then and only then one can get full buy in and when that happens people decide to buy - no one wants to be sold - people enjoy buying. I was at the other surrounding dealerships in the square and did not feel I could buy from any of them because I would not feel right with myself to purchase a car from someone that I felt was only trying to sell me. I could buy anything I want, I have 833 credit score , when Juan approached my wife and myself ; he was smiling and respectful of my wife, very important ; he asked what are we considering and if we had other alternatives then he made a recommendation and we bumped ourselves to the XLE level. Inside , he was even more helpful, he explained what was going to happen , it did and we started. The transaction was to the point , in Finance we met Nikki, she is helpful and understanding allowing me to discuss each offer. Most people in the street say the Finance department is where the dealership rips your head off and do not buy anything especially a Lexus or a Toyota because they are bullet proof; however; I disagree, I let Nikki do a presentation , knowing things happen because I have a collision repair facility in Garden Grove , I have new cars brought in only to be deemed a total loss and I know it best to get the GAP. Toyota is still man made and anything can happen to a unit, the 125,000 mile service is a no brainer, with technology as it stands today ; it is smart to get protection- all electro domestic items , computers, Televisions, Kitchen items even the washer dryer need these protection because lets face it non is going to last too long, technology is evolving too fast and there is always improvement over improvement. So I recommend the offer. All in all from the time I walked on lot to the time I drove off in my new car was two hours and 10 minutes. I say good job and great training to their supervisors. More

Excellent Customer Care I switched to Tustin Toyota from another Toyota dealer for service and maintenance of my Prius approximately 18 months ago. I have been more than sati I switched to Tustin Toyota from another Toyota dealer for service and maintenance of my Prius approximately 18 months ago. I have been more than satisfied with the service, care, efficiency and professionalism of the service team, particularly Chris, Kevin and Jesus. So glad to have found them! More

Convenient and courteous I really appreciate that Tustin Toyota service center is open on Saturday and appointments can be made online. My car was serviced with no issues and I really appreciate that Tustin Toyota service center is open on Saturday and appointments can be made online. My car was serviced with no issues and was ready at the estimated time. Jorge was very polite and nice to work with. Communication via text was also convenient. More

Great customer service!!! I have been using Tustin Toyota, where I leased my RAV 4 in 2017, for the past 2 years. Tom Higgins provides the most consistent, courteous, professio I have been using Tustin Toyota, where I leased my RAV 4 in 2017, for the past 2 years. Tom Higgins provides the most consistent, courteous, professional customer service. I implicitly trust him to help me make any service decisions in my best interest. thank you Tom and Tustin Toyota! More

Great Service Everyone was so nice and sincerely concerned with my needs. The work was done in a very timely manner with excellence. I have done business with Tus Everyone was so nice and sincerely concerned with my needs. The work was done in a very timely manner with excellence. I have done business with Tustin Toyoto many years. More

Excellent service and very accurate on time, also followed up with on time manner! He is very professional and asked with other maintenance extensions option available. followed up with on time manner! He is very professional and asked with other maintenance extensions option available. More

Excellent service Bought my rav4 here . Each time I have my car serviced is convenient and easy . Kevin Gordon is the man . He makes sure your car in and out on time an Bought my rav4 here . Each time I have my car serviced is convenient and easy . Kevin Gordon is the man . He makes sure your car in and out on time and explain everything clearly What have done on your car before you leave . great job! More

Great Service I use Tustin Toyota for service on my modified Sienna. I wouldn't go anywhere else. I'm in a wheelchair and the whole team there takes great care of I use Tustin Toyota for service on my modified Sienna. I wouldn't go anywhere else. I'm in a wheelchair and the whole team there takes great care of me and my car. More

2019 Highlander My wife and I live in Corona and we just purchased a 2019 Highlander from Tustin Toyota and couldn’t be happier with our experience. We want to especi My wife and I live in Corona and we just purchased a 2019 Highlander from Tustin Toyota and couldn’t be happier with our experience. We want to especially thank you to Mario Arellano, Ricardo Godoy and Jonathan Ibarra for exceptional service, Thank you so much. More

Great service! Cory Carter helped us get a new Corolla. He was knowledgeable, friendly, respectful and extremely helpful. We had a great experience at Tustin Toyota. Cory Carter helped us get a new Corolla. He was knowledgeable, friendly, respectful and extremely helpful. We had a great experience at Tustin Toyota. I will literally never go anywhere else to buy a car. More