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Tustin Toyota

Tustin, CA

4.8
369 Reviews

36 Auto Center Drive

Tustin, CA

92782

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Showing 369 reviews

June 27, 2021

Had two Toyota vehicles not purchased at Tustin. Got great service for over 10 years. Bought a 2017 4Runner from Tustin and the same great service More

by Nixiek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mabel Stuntz
Jun 28, 2021 -

Tustin Toyota responded

We are thrilled to hear that you always have a great visit whenever you come in! Thank you for choosing us and we hope to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

June 25, 2021

I purchased my truck at another dealer because they had better stock but I take it to Tustin Toyota for all the maintenance. They are always friendly and have my truck finished on time. More

by daveturner1303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mabel Stuntz
Jun 28, 2021 -

Tustin Toyota responded

It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! Hope to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

June 15, 2021

Traded in my old F-150 Truck six months ago. Tustin Toyota never completely paid off my trade in, now I am stuck with the bill and is going to collections....no one returns my calls or responds to my e More

by runborun
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody, Hannah
Jun 24, 2021 -

Tustin Toyota responded

Thank you for giving Gabriela Moreno from our Management Team an opportunity to help resolve this. I hope we have handled this situation satisfactorily. I understand that you want to make sure that the check sent to Ford has been received and the balance is cleared. We will continue to follow up with Ford and update you no later than next week. Please let us know if we could be of further assistance. Thank you for giving us an opportunity to correct this. Sincerely, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com 714-439-3315

June 08, 2021

Horrible, told $5k markup as walk-in, didn't realize I bought same truck quoted for $3k over online. They wouldn't correct mistake. Why_2_markup_prices? More

by Thomas H.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego
Jun 22, 2021 -

Tustin Toyota responded

Thomas, We're disappointed that you were discouraged with your car-buying experience and were dissatisfied with the markup on this vehicle. Should you like to discuss any of the issues you've outlined in this review, please contact me. I'm here to help. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

April 02, 2021

Loren Rogers had been my Service Writer and source of all things Toyota for more than ten years and as long as he is with Tustin Toyota I will be his customer. He treats me patiently and professionally. Pa More

by hilofran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loren Rogers
Apr 05, 2021 -

Tustin Toyota responded

It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Please do not hesitate to let us know if there is anything else we can help you with down the road! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

March 10, 2021

I bought my vehicle in 2012. I have another dealership closer to me but I always bring my vehicle to Tustin Toyota because it is the best for service. I have never had an issue with the service or the sta More

by heyjudybgd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mabel Stuntz
Mar 11, 2021 -

Tustin Toyota responded

It's a team effort here and we're so pleased to see our team constantly takes great care of you. We appreciate your loyalty and look forward to many more years! Take care! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

March 04, 2021

Great Service - Jesus was attentive to the problem I was having with the vehicle. Organized a loaner car without me requesting it. Jesus will be my go to moving forward. More

by Gra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Anguiano
Mar 05, 2021 -

Tustin Toyota responded

We are so happy that Jesus was able to take care of all of your needs and we're proud to have him on our team. We can't wait to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

February 10, 2021

We've been to other dealerships' service centers in the area for our other cars and Tustin Toyota has the best service and staff, and we've had several help us. They don't pressure too much, nearly all of More

by miguel8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph and Duc
Feb 11, 2021 -

Tustin Toyota responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience. We truly appreciate your loyalty to us and we look forward to working with you again shortly. Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

February 01, 2021

Been to many dealerships and met many salespeople, none like Cody. I've had the pleasure of making multiple lease purchases and sending referrals over to Tustin Toyota over the years, and have been happy t More

by Aaron D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody, Nathan
Feb 02, 2021 -

Tustin Toyota responded

Hi Aaron, we are so proud to hear that Cody went the extra mile to make sure you had an enjoyable car-buying experience with us! Thank you for choosing us and we hope to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

January 23, 2021

Jesus has been taking care of our cars for years, he explains the items thoroughly so I always feel comfortable with the services performed. I’ve been to other dealerships that just rush through the pa More

by Rei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Anguiano
Jan 25, 2021 -

Tustin Toyota responded

We can't wait to tell Jesus about your 5-star review! We appreciate you taking the time to let us know about your visit and we hope to see you again! Regards, Mabel Stuntz Customer Relations Manager mabel@tustintoyota.com

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