Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tustin Toyota
Tustin, CA
385 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 385 reviews
May 04, 2025
I am writing to express my significant dissatisfaction with the service I received from salesperson Brandon Guo at Tustin Toyota. I was surprised and disappointed that, upon receiving the car key, Mr. Guo with the service I received from salesperson Brandon Guo at Tustin Toyota. I was surprised and disappointed that, upon receiving the car key, Mr. Guo provided no vehicle overview and did not offer a test drive. Of greater concern was his apparent lack of familiarity with the vehicle's features. When I inquired about specific functionalities, he was unable to provide answers, citing his limited English proficiency. This indicated a notable lack of preparedness. Additionally, Mr. Guo exhibited inattentive and unprofessional conduct, frequently looking around, answering his phone, and leaving our conversation to attend to other matters. Based on this experience, I CANNOT AND WOULD NOT recommend Mr. Guo's services and hope this feedback will be used to emphasize the importance of comprehensive product knowledge and professional customer engagement. More
by Disappointed
Employees Worked With
none
March 05, 2025
Great overall experience. Very accommodating, helpful, friendly salesman, finance, and delivery. Would definitely recommend Mario Martinez to anyone looking for a good buying Very accommodating, helpful, friendly salesman, finance, and delivery. Would definitely recommend Mario Martinez to anyone looking for a good buying experience. Thank you Mario! More
by RTops
Employees Worked With
Mario Martinez
March 04, 2025
Mr. Shahram Nasr is personable and professional. He is patient, experienced and thorough. Recently, when I brought my car in for a brake related problem, the technician, Mr. Kevin Santos, also did a good patient, experienced and thorough. Recently, when I brought my car in for a brake related problem, the technician, Mr. Kevin Santos, also did a good job on it. I appreciate Tustin Toyota for creating and maintaining a place that I can trust for my car repair service needs! More
by Joyce
Employees Worked With
Sharam Nasr, Kevin Santos
February 04, 2025
I’ve been utilizing this location for my vehicles service for a couple years. Ease of use, and honest recommendations is why I come back. My service rep, Ben, is the best! for a couple years. Ease of use, and honest recommendations is why I come back. My service rep, Ben, is the best! More
by Paul
Employees Worked With
Ben Hur
February 03, 2025
The regional toyota dealership that is certified for hydrogen vehicles and they could not have been nicer. Easy to contact. Easy to arrange a test drive. Easy to buy a car and excellent pricing. hydrogen vehicles and they could not have been nicer. Easy to contact. Easy to arrange a test drive. Easy to buy a car and excellent pricing. More
by Hobart
Employees Worked With
Diego was helpful and a pleasure to work with.
February 01, 2025
Johnny Min is personable and professional. He also explained auto terminology to me in a way I could understand. I have been coming to Tustin Toyota for over 20 years. My former service pers He also explained auto terminology to me in a way I could understand. I have been coming to Tustin Toyota for over 20 years. My former service person was Tom Higgins, who I miss greatly. Did not think I could find anyone at Tom's level but then I met Johnny Min. He is a valuable asset to Tustin Toyota and because of him & the excellent service I received, I will continue to highly recommend Tustin Toyota to friends & family for whatever they need. More
by slennarz311
Employees Worked With
Johnny Min
January 06, 2025
Adam was great, no pressure, answered all our questions even multiple times. Very down to earth, non pretentious. Was genuinely interested in us not just making a sale. Thanks again Adam. even multiple times. Very down to earth, non pretentious. Was genuinely interested in us not just making a sale. Thanks again Adam. More
by Tino
Employees Worked With
Adam Parada
