Tustin Mazda - Service Center

Issue with my window. The car I recently bought had an issue with its drive side window. Chance helped me get it serviced so it would roll down again. It was great customer The car I recently bought had an issue with its drive side window. Chance helped me get it serviced so it would roll down again. It was great customer service. More

Victor is THE BEST!!! I went to the dealer again to see if I could get my 2016 sticker (which the dealer nicely paid for me!) and Victor made sure I received it in the mail I went to the dealer again to see if I could get my 2016 sticker (which the dealer nicely paid for me!) and Victor made sure I received it in the mail. I got the sticker in the mail yesterday... Thank you so much! highly recommend!! More

I definitely recommend this dealer Ask for Sammy! I worked with Sammy Rahman at Tustin Mazda when purchasing a Mazda CX5 and would like to express my thanks for his excellent service. I appreciate tha I worked with Sammy Rahman at Tustin Mazda when purchasing a Mazda CX5 and would like to express my thanks for his excellent service. I appreciate that he was patient with me as I contemplated purchasing my first new car; I never felt rushed or pressured to make a final decision. He was enthusiastic about the model I was interested in and was able to answer all of my questions. I'm now the proud, happy owner of a 2015 Mazda CX5 and would like to be sure that Sammy is recognized for his efforts. I could not have made the purchase without his help!  Thanks Irene U. More

My wife and I were on vacation from Arizona and had car trouble. I worked with Sarah and she made an unpleasent time a whole lot better and less stressful. She even called later that day hoping we were hav trouble. I worked with Sarah and she made an unpleasent time a whole lot better and less stressful. She even called later that day hoping we were having a good time. If we lived in southern California we would take our car their and buy their. More

I own a 2011 Mazda CX9 Touring AWD, a couple of weeks ago the transfer case failed leaving me stranded. While I am disappointed that this happened, and Mazda roadside assistance was less than stellar - ago the transfer case failed leaving me stranded. While I am disappointed that this happened, and Mazda roadside assistance was less than stellar - I have to give recognition to Sarah in service who made an unfortunate situation much more tolerable. Her customer service was superb and her attitude was always positive and helpful. It took almost two weeks to repair my car, but the fault was not with the dealership, once they received the part from Mazda, the repair was done quickly. I felt as though Sarah did everything in her power to get my car fixed and returned to me. Ii could not give my experience five stars - because after all my 2 year old car died and left me stranded on the side of the road and it took Mazda's roadside assistance way too long to arrive (over two hours). But this is a Mazda issue and not an issue with the dealership. Sarah actually sent the cashier to pick me up and take me to work and they took care of getting the car to the dealership without me. More

The process of buying a new car was simple and very easy with the amazing help given from Tustin Mazda. Throughout the whole process we felt that we had all the help needed and were given the care and atten with the amazing help given from Tustin Mazda. Throughout the whole process we felt that we had all the help needed and were given the care and attention that we deserved. The employees were very courteous and friendly and were always responsive whenever we had questions that needed to be answered. They were also very accommodating to our schedule and allowed us to visit at our convenience. I would definitely recommend this dealer to anyone! More

After driving cross country from OH to CA, I walked into Mazda when I could hear something clanking/scraping around my rear tire area. When I arrived, I was quickly assisted by Sarah. Once the cause of th Mazda when I could hear something clanking/scraping around my rear tire area. When I arrived, I was quickly assisted by Sarah. Once the cause of the noise was diagnosed, she thoroughly explained the issue (a rusted and broken coil which she physically showed me so I understood the situation). She then went on to explain options that allowed me to break up the costs (which were hundreds of dollars), and promptly secured a convenient on-site rental while the car would be in the shop. What was wonderful was that: 1. She was knowledgeable and professional and didn't talk down to me like some service guys tend to do 2. She gave me options to make things more affordable 3. She called with updates...and when the part was delayed (leading to another 1/2 day of rental), she made sure that I didn't pay additional fees due to their timing issues. 4. She looked for a coupon for me, had the car washed, the oil changed, AND worked out a SMOG check with their local provider at the corporate rate. Get this - the guy picked it up, did the inspection, and dropped off the paperwork before I came to even get the car. I just dropped off the check for the SMOG fees when I picked up the car! 5. She took the time to check on my servicing history & help me understand that the work I had done took care of some of the pricey upcoming service needs. Offsetting those costs made the unexpected repairs easier to bear... Overall, I would say that I've experienced INCREDIBLE customer service at Mazda - both in Ohio where I had my car for 3.5 years, and now in LA. Sarah at Tustin impressed me so much that I'm actually taking the time to write this review online. I look forward to working with her and the Tustin dealership again. More

Sara in service was friendly and very helpful. I'm nost pleased with the work of mechanic Daniel Lim. I had been through other shops trying to fix ongoing issues with my Miata with no luck. I was referred pleased with the work of mechanic Daniel Lim. I had been through other shops trying to fix ongoing issues with my Miata with no luck. I was referred to Dan by other miata owners. He obviously has a love for these types of cars and insight into it's quirks and issues. He went above and beyond what I expected taking care of other issues he noticed along the way. He is one of those mechanics who cares about doing a good job it's not about the money. I can't recommend him enough he knows his stuff and you can expect nothing but the best for your car. Very pleased will come here for all my needs from now on. I drive 40 minutes to get here but worth it. More

I live in Los Angeles and checked with Tustin Mazda before leasing my CX-9. The Sales Department offered me a superior deal to the one I had negotiated closer to where I live, so I leased from Tustin. before leasing my CX-9. The Sales Department offered me a superior deal to the one I had negotiated closer to where I live, so I leased from Tustin. Although it is farther for me to service the car, I have never been sorry I made the decision I did. The Service Department always does its best to get me in and out as fast as possible and does it with a smile. I've been very happy with both the car and the service. More

I have enjoyed owning my Mazda3 for three years now, and I am so very pleased with the on-going customer service that I have received from the Tustin Mazda dealership. I have diligently taken my car in for I am so very pleased with the on-going customer service that I have received from the Tustin Mazda dealership. I have diligently taken my car in for routine maintanence and the service department has always been extremely kind and courteous and continues to offer expediant service. As a young thirty-something woman, I am often afraid that mechanics will look at me as a perfect person to take advantage of, but this particular crew always makes me feel extremely comfortable and is never pushy or condescending. In a recent vist, Ruben Lopez, went above and beyond to get me two new front tires which were covered under my extended warranty. I would never have known that I had this option, and he was willing to go the extra distance to get new tires at no cost to me! I walked out of there with two new front tires and an oil change for little over $40!! This is not the first time I have received excellent service...and I'm certain it will not be the last! Thank you so much for such fantastic customer care! More