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827 Reviews of Tustin Mazda - Service Center
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August 28, 2020
Tustin Mazda is top notch! I have had service at other Mazda dealerships but there is no comparison to Tustin Mazda. The moment you arrive, a friendly gentleman greets you enthusiastically. My service g Mazda dealerships but there is no comparison to Tustin Mazda. The moment you arrive, a friendly gentleman greets you enthusiastically. My service guy, Joshua Vasquez, listened to my car issues and got back to me right away. My car problems solved a with very reasonable pricing! I am extremely happy with the service here and highly recommend. Text message communication by Josh was always prompt and polite. The mechanic was awesome and even sent me a video of his findings during my car inspection. I really liked watching it. This place is awesome with lots of friendly people who all know what they are doing...making sure their customers are happy. More
by jinnydmd
Employees Worked With
August 18, 2020
Went in for an oil change today and was helped by Josh in the service dept. Excellent customer service, very professional, and helpful!Josh was great and answered all my questions regarding my vehicle. Thank the service dept. Excellent customer service, very professional, and helpful!Josh was great and answered all my questions regarding my vehicle. Thanks! More
by maribel.sillas
Employees Worked With
August 16, 2020
Josh was very friendly and made my experience so easy! Also the video of the service inspection was very cool to see. All around happy with my visit! Also the video of the service inspection was very cool to see. All around happy with my visit! More
by nicolelucas429
Employees Worked With
July 24, 2020
Perfect service, and great communication. This is how a routine service should go. Love the text and phone communication. Can't thank my advisor enough for not trying to push for excessive services on my v routine service should go. Love the text and phone communication. Can't thank my advisor enough for not trying to push for excessive services on my vehicle. More
by svtarboc01
Employees Worked With
July 22, 2020
After rescheduling 2 times they were able to accommodate me last minute which I am so grateful. It was quick, easy and no hassle. Joshua was amazing !! Helped with everything along the way. me last minute which I am so grateful. It was quick, easy and no hassle. Joshua was amazing !! Helped with everything along the way. More
by jovan.colon2513
Employees Worked With
July 21, 2020
Great service and excellent customer service. They go above and beyond to help you out and I really appreciate their efforts. The lounge is really nice also. above and beyond to help you out and I really appreciate their efforts. The lounge is really nice also. More
by theodoregeorges
Employees Worked With
July 16, 2020
Great service by Joshua Vasquez! I usually go to Capo Mazda but I’ll definitely be going back to service my car. Timing was perfect and I appreciate it. Thank you! Mazda but I’ll definitely be going back to service my car. Timing was perfect and I appreciate it. Thank you! More
by Deborah
Employees Worked With
July 15, 2020
Bose system fixed! My car's audio system abruptly stopped working, so I brought it into OC Mazda-- I had no idea if the issue was the head unit, amplifier, or anything e My car's audio system abruptly stopped working, so I brought it into OC Mazda-- I had no idea if the issue was the head unit, amplifier, or anything else. They were able to diagnose the issue, have the correct parts delivered, and installed within a reasonable time frame. In the meantime, I was provided with a vehicle to use while I waited for my repairs, so I was still able to go to work and grocery shop for my family. Employees are all friendly, helpful, and polite, and Josh was particularly communicative about my service via text. I felt like I was in the loop about how my vehicle was serviced 100% of the way, and I really appreciated how everyone inside wore face masks to combat the pandemic. It set a good example for everyone else in the waiting room to follow-- 6 feet social distancing + facemasks = safety first (except that old fat dude who acted as a greeter while I was there, because he wore his face mask around his neck. screw that guy). Anyway, I will definitely return for anything Mazda related. Thanks Josh! More
by Green
Employees Worked With
July 11, 2020
Josh was very helpful in explaining the service items and following up on requests. The showroom was clean and all of the staff was friendly. following up on requests. The showroom was clean and all of the staff was friendly. More
by HappyCustomer
Employees Worked With
June 29, 2020
Josh was amazing from the beginning to end of my maintenance process. I needed a Lyft ride and he assisted me with that with no problem. He did frequent check-ins with me while I was waiting in the maintenance process. I needed a Lyft ride and he assisted me with that with no problem. He did frequent check-ins with me while I was waiting in the lobby and also provided me additional resources as needed. Larry was so helpful and entertaining throughout my entire stay at the dealership. He assisted me in purchasing my Mazda cx5 and made updates with me throughout the 2hours plus of my wait. More
by Nabaluyot
