Tustin Mazda - Service Center

Josh was great to work with. He has plenty of product knowledge, mental flexibility, attention to detail and tact. I was always well informed and in the loop. knowledge, mental flexibility, attention to detail and tact. I was always well informed and in the loop. More

Josh was on top of everything and fielded all of my requests. He talked me through all of the details in the car report and found issues that made total sense to address. Very Thankful for his extra ef requests. He talked me through all of the details in the car report and found issues that made total sense to address. Very Thankful for his extra effort More

Courteous and prompt service. Delivered vehicle as promised in a reasonable time. Modern building with clean surroundings. No waiting in lines. Washed vehicle. Will use again. promised in a reasonable time. Modern building with clean surroundings. No waiting in lines. Washed vehicle. Will use again. More

Joshua kept me up to date with everything that was being done with my car including a video that he sent where they measured the tire threads. I feel that Joshua made the process go very smoothly and in the done with my car including a video that he sent where they measured the tire threads. I feel that Joshua made the process go very smoothly and in the shortest amount of time possible. Thank you. More

Very proficient with the work performed. I really enjoyed the video and the follow up. I enjoy working with Josh and will continue to do so! the video and the follow up. I enjoy working with Josh and will continue to do so! More

Josh provided great service. He was very polite and flexible for any situation. Please keep the great work and service. Thank you for your service. flexible for any situation. Please keep the great work and service. Thank you for your service. More

Once again Tony and Tustin Mazda came through. Updated car play, comfortable and supportive team and love my CX 5. Thank you again Tony! E car play, comfortable and supportive team and love my CX 5. Thank you again Tony! E More

Professional and I highly recommend working with Joshua Vasquez . Love that dealership sales and service department with their general manager Jeff . 10 stars for Tustin Mazda Vasquez . Love that dealership sales and service department with their general manager Jeff . 10 stars for Tustin Mazda More

So I came out to find my CX-5 with a flat left tire over Labor Day Weekend. There's some construction around my place so I thought I picked up a nail. First Mazda's First Response team came out--I think the Labor Day Weekend. There's some construction around my place so I thought I picked up a nail. First Mazda's First Response team came out--I think they have a different name like Roadside Assistance. He was able to pop the spare in for me, which of course I can do, but it's badass when you have a company willing to stand behind it's product. Plus I was hoping he might be able to repair it there. We take the wheel off and no noticeable puncture to the tire. So I throw on the donut and called Victor. At first I tried to take it to John Patterson's other shop a little closer in Huntington Beach but they were booked up. They did take a look at the tire and fill it up to see where the issue was...turns out there was a small tear or gash in the sidewall lettering about 2 centimetres. The tech suggested it had been intentional which left me baffled, and is another deal altogether, but said they couldn't patch it, but to try through the Yokohama warranty. I get it...a dealer can't be responsible for some a**hole doing something like that, so I called Yokohama who first sent me to a Goodyear dealer; who then sent me to a Yokohama certified dealer--who said they would replace the tire and I would have to send the warranty in and hope to get repaid. The tire was $305--nice tires I guess. Before pulling the trigger, I called Victor one more time and he said not to do that and bring it to Tustin before 5 and they'd look into what could be done. I got there and met a guy with a great haircut like mine named Jefferson, who asked if he could take a look. He came back about 10 minutes later and said it looked like an intentional puncture, but here's the cool part. He basically said he felt bad I'd been running around all day and that they were going to replace it for the price of free-99. That is above and beyond and saved me not only money, but my sanity. It reminded me that there are good people out there too. Everyone I've met from OC Mazda is in that category, so I hope John reads this, and remembers at Xmas Bonus time ;) Maybe I'll grab an RX-9 if they ever make it to add to the fleet. I'll tell you one thing, there's a reason this company is rated so highly. They're simply phenomenal. More

When I come to Tustin Mazda, I feel 100% taken care of from start to finish. Everyone, incl Josh, is always helpful, kind, and friendly. from start to finish. Everyone, incl Josh, is always helpful, kind, and friendly. More