Tustin Mazda - Service Center

Typically, I do my services with Elle, and she is amazing!! (Hi Elle!). However, she wasn't in today, and I was assisted by Josh instead. He is fantastic!! I had the pleasure of witnessing him effort amazing!! (Hi Elle!). However, she wasn't in today, and I was assisted by Josh instead. He is fantastic!! I had the pleasure of witnessing him effortlessly multi-task and go above and beyond for the customer he was assisting before I walked up to his counter and managed to do so without letting me feel disregarded or ignored. He seamlessly went from helping the customer to talking to her insurance agent then to the insurance inspector and then to me without missing a beat. His calm demeanor and professionalism are truly par none. I came in for a service but he also assisted me with an issue with one of my tires. As it turned out, there was a nail in it and he wasn't going to let me leave until it was addressed, which I very much appreciated. Again, he (just like everyone I've had the pleasure of working with at the Tustin Mazda service department) is stellar! I also need to give Charlie a shout out! He kept me (and Josh) quite entertained. I was honestly having a bad morning until Josh and Charlie cheered me up with their kindness. So much so that I (almost) didn't mind the (close to) $300 bill! 10 out of 10 experience! More

They are super friendly and professional people, the whole atmosphere is very pleasant Specially Jim whole atmosphere is very pleasant Specially Jim More

I’ve been coming here for years. Josh has been a great help each time. Everyone’s very nice and welcoming and the amenities are a plus. Josh has been a great help each time. Everyone’s very nice and welcoming and the amenities are a plus. More

Always seem happy to help and their expertise and customer service is always top tier! They never disappoint customer service is always top tier! They never disappoint More

This dealership is simply amazing! They put their customers first, keep you well informed, and go that extra mile. We are grateful they keep our two Mazdas running well. If you’re look They put their customers first, keep you well informed, and go that extra mile. We are grateful they keep our two Mazdas running well. If you’re looking for a good service advisor (Tony!!), sales department (Jim F!!) and over all dealership look no further!!! And for goodness sake stay away from Mazda N of Orange! We purposely drive further to come to Tustin because of their excellence!! More

I have been coming to this dealership for years now and cannot speak more highly about the trust I have in their service department personnel, specifically Ms. Elle! As a woman who has very limited knowled cannot speak more highly about the trust I have in their service department personnel, specifically Ms. Elle! As a woman who has very limited knowledge about vehicles (including my own), I can say that I actually look forward to come to this dealership knowing that my vehicle will be taken care of the right way. I am always encouraged to ask clarifying questions to make a decision that best suits my needs. I 100% recommend this dealership. More

I started having my Mazda3 serviced at Tustin Mazda after 2 horrible experiences at another service center. Tony has helped me a couple of times and is always professional and relatable. He’s more than happy 2 horrible experiences at another service center. Tony has helped me a couple of times and is always professional and relatable. He’s more than happy to answer any questions about my car. The experience definitely restored my confidence in the Mazda service brand. Thank you! More

Josh was accommodating & communicative all while making me feel very comfortable dealing with an unexpected sun roof repair. He went out of the way to have exceptional customer service, I would highly re me feel very comfortable dealing with an unexpected sun roof repair. He went out of the way to have exceptional customer service, I would highly recommend him handing anything you need at Tustin Mazda! We will be asking for him from now on! More

This dealership excels in their customer service. Everyone who walks in is always acknowledged with a greeting and assisted courteously, no matter where they’re heading to - either for service or sal Everyone who walks in is always acknowledged with a greeting and assisted courteously, no matter where they’re heading to - either for service or sales. More