Tustin Lexus - Service Center

Time and time again they prove to be the best rated Lexus dealer in Orange County. Bought the car in 2007 and it has been almost trouble free and when we take it in it is the most painless venture u could dealer in Orange County. Bought the car in 2007 and it has been almost trouble free and when we take it in it is the most painless venture u could imagine going into an auto dealership. 5star all the way around 👍👍👍 More

Outstanding service experience I have both of my family's Lexus serviced at Tustin Lexus and each and every visit has been pleasing. My go to Service Consultant is Iman Azimi and h I have both of my family's Lexus serviced at Tustin Lexus and each and every visit has been pleasing. My go to Service Consultant is Iman Azimi and he is knowledgeable and helpful in getting the correct service for the vehicles in a timely and courteous manner. The service porters and cashiers are also courteous and contribute to the outstanding service experiences. More

Courteous, helpful., and gave me options on my current lease. All wonderful. Thank you Derek for your attentiveness. Pick up was great too. I was met by Derek to go over what was completed. lease. All wonderful. Thank you Derek for your attentiveness. Pick up was great too. I was met by Derek to go over what was completed. More

Very personable and knowledgeable service representative. He always offers me a service car and keeps me informed of time of service repairs. Have a nice day. He always offers me a service car and keeps me informed of time of service repairs. Have a nice day. More

I have done all my maintenance service with Rick at Tustin Lexus. Rick is very knowledgeable, professional and excellent with service. I recommend Rick at Tustin Lexus to everyone for vehicle service. Tustin Lexus. Rick is very knowledgeable, professional and excellent with service. I recommend Rick at Tustin Lexus to everyone for vehicle service. More

Consistant great service. Rick has always taken excellent care of any of our service needs and I recommend him highly. We would certainly buy our next Lexus at Tustin Lexus b Rick has always taken excellent care of any of our service needs and I recommend him highly. We would certainly buy our next Lexus at Tustin Lexus because of the professional sales and service! More

Great Job I was kept informed of progress, given a reasonable estimate, and all done to the car was thoroughly explained to me. Appreciate it. Thanks for the as I was kept informed of progress, given a reasonable estimate, and all done to the car was thoroughly explained to me. Appreciate it. Thanks for the assistance. More

Outstanding Service Everyone was great to deal with; service, promptness etc. Have bought/leased many lexus’ at Tustin Lexus with Mike D’amato at the helm. So far, sale Everyone was great to deal with; service, promptness etc. Have bought/leased many lexus’ at Tustin Lexus with Mike D’amato at the helm. So far, sales and services have remained outstanding More

VIP treatment I was greeted by Evan Nguyen when I took my car in. He was very courteous and swift handling my need. He arranged to get a courtesy; car ready by the I was greeted by Evan Nguyen when I took my car in. He was very courteous and swift handling my need. He arranged to get a courtesy; car ready by the time I signed the paper. i was dropped at a store of my choice and picked me up when my car was ready. I definitely had a VIP treatment. Thank you. More

I had a terrible experience with Paul Kim, the service associate. First, he gave me a hard time with getting a courtesy car while they were doing maintenance on my car. Second, he made discriminatory re associate. First, he gave me a hard time with getting a courtesy car while they were doing maintenance on my car. Second, he made discriminatory remarks about my age, and harassed me for not having a real ID. Hello-It’s not 2020 yet. His computer kept bugging out so it took forever for him to key my maintenance request in. I was there for well over 40 minutes when it really should have taken just 10 minutes. Lastly, when the maintenance on my car was done the next day, Paul Kim did not call me like promised. I had to call the service center myself to confirm my car was ready for pick up, which it was. The dealership in itself may be decent, but AVOID PAUL KIM at all costs if you are getting maintenance done on your car. He’ll make your experience miserable. More