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Tustin Lexus - Service Center

Tustin, CA

4.8
912 Reviews

912 Reviews of Tustin Lexus - Service Center

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November 28, 2009

I purchases a car battery at the Newport beach dealership I purchases a car battery at the Newport beach dealership within a two year period.(Within this time frame the battery is fully covered, outside tha More

by crk5824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The manger on duty on 11/27/09
November 06, 2009

Avoid Tustin Lexus like the plague. This dealership is run by a bunch of arrogant people that show no compassion to the customer. Their service charges are ridiculously high; they wanted to charge me $850 More

by majouz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chrystal Marnell
May 28, 2009

Over the years we have purchased five LS series cars. Love the cars, hate the purchase experience and the price. My wife and I have always had service work done by Tustin Lexus but never buy there. Too m More

by jimhilbrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Ruiz
March 03, 2009

I have visited Tustin Lexus on several occasions for service and parts on my RX and ES. The consultants were friendly and helpful. Even though some of my work was minor, they offered me a loaner car, More

by Shing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several
March 03, 2009

Took our Lexus in for a recall repair, we had a appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our More

by plush88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
IMAN AZIMI-GHOMI/ AND SERVICE MANGER
March 03, 2009

Took our Lexus in for a recall repair, we had a appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our More

by plush88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
IMAN AZIMI-GHOMI/ AND SERVICE MANGER
March 03, 2009

Took our Lexus in for a recall repair, we had a appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our More

by plush88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
IMAN AZIMI-GHOMI/ AND SERVICE MANGER
March 03, 2009

Took our Lexus in for a recall repair, we had a appointment. Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our More

by plush88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
IMAN AZIMI-GHOMI/ AND SERVICE MANGER
December 29, 2008

What a terrible experience this turned out to be; far different from my other dealings with the service dept. I have never been treated so rudely in my life. I brought my car in to have the Xzilon "pro More

by Laura Mc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dave (Finance) 2 in service who i did not get names
November 24, 2008

Dissatisfied after receiving the 15k service! Thinking that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! More

by pattyli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
2, 3
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