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Tustin Lexus - Service Center

Tustin, CA

4.8
913 Reviews

913 Reviews of Tustin Lexus - Service Center

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April 25, 2017

Always fantastic service ! Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done More

by Whyascreenname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Apr 28, 2017 -

Tustin Lexus responded

Thank you for your kind words about our dealership, especially Derek! Please let us know if there's anything else we can do for you.

April 25, 2017

Service Excellence Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done More

by 1bad007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci, Derek Kincebach
Apr 28, 2017 -

Tustin Lexus responded

Thank you for your kind words, we genuinely appreciate it! Please let us know if there's anything else we can do for you.

April 25, 2017

Great experience at Tustin Lexus!!! George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All More

by Kxstylex80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chen
Apr 28, 2017 -

Tustin Lexus responded

Thank you for your feedback! We're happy to hear that you enjoyed your time at our dealership, especially with George! We are looking forward to helping you again in the future.

April 19, 2017

Excellent service & expert advice ! We have always received excellent service . Rick has always been helpful when we had any questions. We have been using Tustin Lexus since 1996 .We h More

by Bill & lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Apr 28, 2017 -

Tustin Lexus responded

Hi Bill and Lynne! We love hearing from our customers and stories like this are so wonderful to hear. We thank you for your loyalty and look forward to helping you again in the future!

April 15, 2017

Overall great service Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best! More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Apr 20, 2017 -

Tustin Lexus responded

He's definitely fantastic and we're pleased to hear about your continued satisfaction with the team. Thank you for your review and we look forward to seeing you again!

April 14, 2017

good and prompt service When i bring my car in for service, i have been dealing with Derek Kincebach for the past three to four years. He is a nice young man and does his be More

by steveb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci, Derek Kincebach
Apr 20, 2017 -

Tustin Lexus responded

Thank you for the compliments, Steve! Derek stands out as one to give our guests fantastic services, so he'll really appreciate your review. We look forward to assisting you again!

April 14, 2017

5 star sales and service! Fabulous sales and service. Highly recommend this dealer for all your Lexus needs! Accommodating and friendly. I will certainly go back for all my f More

by Kchawav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
Apr 20, 2017 -

Tustin Lexus responded

Our team will be happy to have you back! Your recommendation and comments really mean the world to us. Thank you so much and we look forward to seeing you again.

April 13, 2017

Integrity Sums Up Tustin Lexus Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bi More

by Josh12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim
April 12, 2017

tustin Lexus IS the best I've owned 2 Lexus cars and my family has had a few as well. I've owned other makes and models but Lexus IS the best. Not only was buying made easy he More

by alohvirit@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael D'Amato, Iman Azimi
April 12, 2017

Excellent Service George Chen provides excellent service, backed by Tustin' s excellent service manager and staff. I trust no other Lexus dealership in the are like I More

by Corey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Brunsworth, George Chen
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