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Tustin Lexus - Service Center

Tustin, CA

4.8
941 Reviews

941 Reviews of Tustin Lexus - Service Center

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January 01, 2021

prompt courteous service. came away completely satisfied that they had done their best to keep me content. Derek kept me informed of the steps in the service of my car and had me out the door in reasonable More

by Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
January 01, 2021

Easy to make appointment. Multiple email and text reminders. Heck in was easy and Derek listened carefully to my concerns. He explained what this maintenance visit would take and how long it should More

by Xuesheng1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
January 01, 2021

Great and speedy service! Thank you Evan for your value of time and getting me in and out of service by setting up the shuttle service! More

by Pablo G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
January 01, 2021

I love Tustin Lexus. Not only because of their Lexus cars but for their service department. I have 5 Lexus cars since 2003 and one of the reasons I keep going back is because of their excellent service depar More

by alohvirit@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
December 23, 2020

Excellent service. Have been going to them for 12yrs. Service has only gotten better over time 👍Would definitely recommend this place to friends and family. More

by Lexusowner777
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
December 23, 2020

I am very happy and satisfied with the service I got from Lexus. I got a quick and reliable service although it’s a holiday season. More

by Luupham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
December 17, 2020

Highly recommended. I brought my RC-F in for service and the service department took care of all my questions and concerns. Derek is a true professional. More

by Siemonsmajustin
Customer Service
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
December 10, 2020

Rick Massucci and Sal Lopez are completely awesome with their service and expertise! Customer focused! I have been taking my GS300 for since 2006 and my customer experience has always been top notch! Tha More

by fred4tapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Lopez, Rick Massucci
December 10, 2020

The first time visiting their Lexus service center, Iman Azimi" Service Advisor" took the extra mile to go through all the requirements and issues and explaining them, even contact for after service follow More

by Aydin Hami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
December 10, 2020

I have been going to this dealership since 2006 when I bought my 1st Lexus. They always provide excellent customer service and maintenance on my vehicle!! I always mention I feel most comfortable having m More

by klhoffman2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim and Evan Nguyen, Steve Brunsworth, George Chen
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