Tustin Buick GMC - Service Center

I really enjoyed shopping here the salesman was a total professional he took care of all of our needs this was the most fun I ever had at a car lot thanks Jorge Franco professional he took care of all of our needs this was the most fun I ever had at a car lot thanks Jorge Franco More

I had the best experience finding my new car, I was approached right away , shown around different cars, sales associate Tony was extremely knowledgeable about GMC , made it very easy for me to pick ou approached right away , shown around different cars, sales associate Tony was extremely knowledgeable about GMC , made it very easy for me to pick out my new vehicle thank you so much again I really appreciated your help. ✨ More

This is the worst dealership ever, I been calling leaving messages and they don’t answer or call me back it’s hard to get a hold of them. I bought a 2021 Sierra Denali I paid extra to black out all the chrom messages and they don’t answer or call me back it’s hard to get a hold of them. I bought a 2021 Sierra Denali I paid extra to black out all the chrome it looks like they are ignoring me now More

So AMATEUR & Unprofessional *** WE DONT RECOMMEND! *** From the saleS mgr, Dusty, to new and in-training finance rep, Katrina, you really should go ANYWHERE else to buy a car. *** WE DONT RECOMMEND! *** From the saleS mgr, Dusty, to new and in-training finance rep, Katrina, you really should go ANYWHERE else to buy a car. Their well polished smiles wear off real quick and you will experience unbelievable and tortuous Incompetence. Consider yourself warned. *** WE DONT RECOMMEND! *** More

Incompetent thiefs Drove 20 miles up and over the toll road 241 to get my Buick Enclave recalls taken care of at Tustin Buick, GMC. It took several phone calls and almos Drove 20 miles up and over the toll road 241 to get my Buick Enclave recalls taken care of at Tustin Buick, GMC. It took several phone calls and almost a week to get the recall work done. They then tell me I need over $4000 in repairs (new axle, brakes, catalytic converter) but since they have the engine out already for the warranty work I need to get this all done now or it will cost twice as much since they would have to pull the engine out again. I told him no thanks, I will get it fixed somewhere else, please put the engine back. I then get a call a few hours later saying they put the engine back but noticed sludge inside the engine and I need a new engine for $7000. I said no thank you and they said the head mechanic says I should not even drive my car home it's not safe. I ask if the car is worse now then when I dropped it off, because it drove fine before I dropped it off. He said "no it should be better we replaced your transmission for you for free.". As soon as I got on the freeway my car started beeping and the check engine light came on and oil light came on and the dash said "low engine pressure, turn off engine". My wife and kids were in the car with me and I had to stop on the side of the freeway and wait 10 minutes at least 5 times before I was able to make it home. I am no mechanic by any means, but once I got home I opened the hood and noticed a hose connecting the air intake to my engine was unplugged and hanging there. I plugged the hose back in and checked my oil level and it was at the correct level and completely clean. I watched a few YouTube videos, bought a new oil pressure sensor and now my car runs fine. At the very best Tustin Buick are completely incompetent and accidently did not plug the air flow hose back in when taking my engine out and mistakenly diagnosed a faulty oil pressure sensor for the need fora new engine. Probably (and most likely) they intentionally unplugged the hose out of spite for not agreeing to have unnecessary overpriced work done and knew all along I needed only a new oil pressure sensor but tried to milk a new engine out of me. The most troubling part is the mechanic watched me put my family into my car knowing I would be getting on the freeway and almost certainly breaking down on my way home. This dealership's greed and/or incompetence put my family and me at risk, had me without a car for two weeks, made me spend several hours of my own time researching and repairing what they broke or failed to fix. All in all it has left me angry and confused. I find it very hard to believe a "respectable" established company would intentionally sabotage someone's vehicle but I really cannot come up with any other explanation. If my assumptions are correct this business poses a serious safety risk for everyone. I have never posted a review or complained about a company online before but the actions of Tustin Buick are so alarming that I feel it's my civic duty to warn everyone about these people. So I apologize if you already read this post somewhere else as I am going to post this on every social media and review site that will allow me. More

i bought my enclave new from tustin buick and have had numerous warranty issues since then (water pump, seal beat, front main seal, real main seal, ac line). the ac went out again so i took it in for serv numerous warranty issues since then (water pump, seal beat, front main seal, real main seal, ac line). the ac went out again so i took it in for service. they said it would be out of warranty and cost 2k to fix. i left two messages for the service manager about the situation and he never returned my calls and I left three messages for the general manager and she never returned my calls. not only did they not return my calls but i felt they did nothing to help A) fight GM to help them pick up some of the tab B) reduce some of the costs since I bought the car from them and go to them for service all these years. I can't believe places like this are still in business. More