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Tustin Buick GMC

Tustin, CA

2.4
96 Reviews

1 Auto Center Drive

Tustin, CA

92782

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Showing 96 reviews

February 01, 2022

Josh and the rest of the team went above and beyond for me. I never had to leave my house for anything. they delivered my truck to me 2hrs away. after hours... they got it done and I couldn't be more a More

by Starmovingco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Feb 02, 2022 -

Tustin Buick GMC responded

Thank you for giving Josh a special shoutout for making your purchase a great one. We're glad to have your business here at Tustin Buick GMC, and it is awesome that you noticed our unique customer service. Thanks for sharing these kind words.

January 17, 2022

Josh Kaiser was our sales consultant, and my husband and I agreed, it was the best car buying experience we have ever had. Josh was knowledgable, helpful, and never pushy. We will seek him out in the future More

by kbcadreau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kaiser
Jan 17, 2022 -

Tustin Buick GMC responded

Thank you for the great review! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Josh. Drive safely in your new vehicle, and we hope to see you back again at Tustin Buick GMC!

January 03, 2022

My experience working with with dealership was awful! I would never recommend anyone to this dealership. The sells person sold me a car that wasn’t on the lot, registered the vehicle as if I had driven the More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fonzi
Jan 05, 2022 -

Tustin Buick GMC responded

Pete, this review is very concerning to read. It is our goal to deliver a seamless and straightforward purchase experience, and I am sorry to hear that this was not better reflected in your time working with us. I assure you that I will look into this situation immediately to see that this feedback is properly addressed. Lastly, I can see that we have let you down, and I would appreciate the chance to speak with you to see if there is anything more I can do to make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Ronnie Blomquist - General Sales Manager - 714-364-0091

December 12, 2021

Visited this dealership to see what type of SUV I could get, and was very pleased with my experience. Josh and the manager Faizan were super helpful and really went out of their way for us. More

by cassandrah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Faizan
Dec 13, 2021 -

Tustin Buick GMC responded

It's great to hear that Josh and Faizan were especially helpful in scoring you an awesome vehicle. This review is much appreciated!

November 22, 2021

I have been looking to get a new car for a couple months and was not sure which to get. I showed up at this dealership and was greeted by a gentleman named Josh. From start to finish he made the experience More

by Gina.royster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh - brunette with hazel eyes!!
Nov 23, 2021 -

Tustin Buick GMC responded

Thank you for the glowing review, Gina! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Josh. Drive safely in your new vehicle, and congratulations! We hope to see you back again at Tustin Buick GMC!

November 19, 2021

Had an amazing experience. We will definitely recommend to anyone looking to get a vehicle. More

by Juan A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh kaiser
Nov 20, 2021 -

Tustin Buick GMC responded

Thank you, Juan, for the 5-star review of Tustin Buick GMC!

October 07, 2021

Left the dealership last night really excited about my purchase. Once I read over the receipt I realize there was some concerns. They took $1000 off my trade-in on my contract without telling me. I was of More

by Ajadeeight
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Kaiser and Erik
Oct 04, 2021 -

Tustin Buick GMC responded

I am very sorry to hear that you didn't feel properly informed during your trade-in and purchase. We strive to provide clear communication every step of the way and it seems like we missed the mark this time. It is disappointing that you have had trouble reaching our team regarding these concerns and I would like to step in and straighten things out. I will look for your contact information, but please reach out to me directly as well. Thank you, Ronnie Blomquist - General Sales Manager - 714-364-0091

Oct 04, 2021 -

Ajadeeight responded

You’re only replying to my comment to make it look better on your end. I have called your dealership and texted multiple of your associates many times about how you guys gypped me $1000 on my down payment. No where did you verbally tell me that I was getting $1000 less and I have the paper to prove it. I was offered 4500 and now nobody will get back to me. Now you’re trying to spin me some story about how it was to help my numbers. How does lowering the money you will give me help my numbers I honestly just think you guys thought I wouldn’t notice. Y’all are shady!

October 02, 2021

Amazing customer service, Josh was very helpful and understanding with what I was looking for and patient because I had my 2 wild children with me! I just felt right being there after looking at other More

by Vsalazar.vs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Michael Martinez
Oct 04, 2021 -

Tustin Buick GMC responded

Thank you for the excellent feedback! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Josh, Michael, and the Tustin Buick GMC team. Congratulations to you and your family on your new vehicle, and enjoy it! We hope to see you back again down the road!

October 02, 2021

Amazing customer service! Josh was very helpful and understanding, the whole experience went smoothly and I can honestly say I will refer people to see him if they’re in the market for a car! More

by mondov22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kaiser
Oct 04, 2021 -

Tustin Buick GMC responded

Congratulations on your new car! We are thrilled that Josh made the purchase process so smooth and seamless and earned your recommendation. Thank you for coming to Tustin Buick GMC!

September 19, 2021

Good experience through the process of buying My Good experience through the process of buying My Car, Everyone was so respectful and nice. Josh Kaiser really helped me a lot through the proc More

by Mariana Perez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kaiser
Sep 19, 2021 -

Tustin Buick GMC responded

It is validating to hear that Josh and the Tustin Buick GMC team were able to provide a seamless and stress-free buying experience. Thank you for trusting us with your business and we wish you the best in your new ride. Enjoy!

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