Tuscaloosa Hyundai

My experience at the Hyundai Tuscaloosa was very enjoyable. Richard Sharp assist me several years ago after a car accident. He worked so hard to help me to get a car that I decided to return back t enjoyable. Richard Sharp assist me several years ago after a car accident. He worked so hard to help me to get a car that I decided to return back to do a trade. He assist me in trading a 2023 Hyundai Elantra. He was very nice, kind, professional , he took his time with me and made sure that I was within my budget. I left the dealership in my new Hyundai Tucson. More

Brian Webb at Tuscaloosa Hyundai is a genuine, trustworthy salesperson, and he made my Hyundai Santa Fe Hybrid purchase an excellent experience. He took his time, never rushed me, and communicated trustworthy salesperson, and he made my Hyundai Santa Fe Hybrid purchase an excellent experience. He took his time, never rushed me, and communicated clearly every step of the way. I live about an hour and a half away, and Brian went above and beyond to make sure I had everything I needed before I even came in to test drive the car. He answered all of my questions thoroughly, researched anything he wasn’t immediately sure about, and made sure every detail was handled. I felt truly taken care of and confident that I received very fair pricing. Even after the sale, his customer service has been outstanding. Knowledgeable, patient, and genuinely kind — I highly recommend asking for Brian Webb. More

Very disappointing experience at this Hyundai dealership. After our 3-year-old Hyundai overheated, we had it towed here. Before even removing the radiator, Rusty told us it wouldn’t be covered under warranty After our 3-year-old Hyundai overheated, we had it towed here. Before even removing the radiator, Rusty told us it wouldn’t be covered under warranty. While still on the vehicle, they saw 3 tiny holes less than 1 mm in size each that caused the coolant to leak and the engine to overheat. We asked manager, Rusty, to consider that such a fragile radiator pointed to a manufacturing issue, but he flatly refused. On top of that, their repair quote was $500 to $600 higher than another Hyundai dealership just 40 minutes away. Our concerns were dismissed, and the pricing was not competitive. More

Worst experience I have ever had in a car dealership! Do not buy here if you want to trust the people you do business with. Do not buy here if you want to trust the people you do business with. More

I wanted a manual, Elantra N. There was only one within five hundred miles of Tuscaloosa. David C. got me the car, gave me an excellent trade-in allowance, and I drove away in my There was only one within five hundred miles of Tuscaloosa. David C. got me the car, gave me an excellent trade-in allowance, and I drove away in my new Hyundai, completely satisfied. Barry B.and Brooke M. are wonderful, quality people. They have an exceptional style of doing business that makes this dealership stand out. The entire experience, end to end, from ordering, tradeing my vechcle, completing the paperwork, to being shown the features of the car upon delivery, was absolutely top notch, convenient, zero hassle, and resulted in a delightful car now in my garage. The value proposition of Tuscaloosa Hyundai, the respect for your time, the attention to your needs, are all combined to deliver excellence. Totally happy. - Jay Biggs More

I really enjoyed my service provider Layla Crump. She was a great help helping me to purchase some tires a few weeks ago and also helping me with my oil change today. Highly recommend her for your se She was a great help helping me to purchase some tires a few weeks ago and also helping me with my oil change today. Highly recommend her for your service needs ❤️❤️❤️ More

My adult child bought a brand new Hyundai and took the car to be serviced at this dealership. I was seriously looking into buying a Hyundai because of how pleased my child was with the vehicle. Because car to be serviced at this dealership. I was seriously looking into buying a Hyundai because of how pleased my child was with the vehicle. Because of the treatment by the service manager and his condescending and unprofessional attitude, I will NOT be buying a Hyundai, as I had originally thought of doing. He refuses to accept the warranty on the car and has been informing my adult child the service will have to be out of pocket and nothing can be done until lpermission is granted --- despite the warranty on the vehicle. Due to his lack of respect and sense of entitlement where he feels he has the right to treat customers any kind of way and deny the warranty, I don't want to deal with any Hyundai dealerships. Obviously, the company is not standing by their product and allow their service department to set their own rules. This is unacceptable!! After reading the reviews, this has been his normal practice when dealing with customers with warranties. My question is do the warranty plan really not get covered or is he having customers pay and then getting the warranty money later and pocketing it for himself. That's the only reason I can see this service manager not wanting to honor the warranty with the customer and telling the customer to deal with that issue later. Whether the vehicle is being covered by warranty or being paid by the customer, the dealership is still getting their money. Or am I missing some pertinent information that could make a difference in my feelings for the Hyundai products you have on your lot? If the service manager is an example of how your other dealership and service departments are, this is truly not the expected service I am looking for. More

They have now had my car for 6 days I don't know what's wrong with my car no one bothers to call me about my car no one has told me when I'm going to get my car back they're holding my car hostage. wrong with my car no one bothers to call me about my car no one has told me when I'm going to get my car back they're holding my car hostage. More

Unfortunately I had to select at least one star! I gave them $3000 after supposedly fixing my car to now I am starting legal proceedings against them because they are refusing to correct the mistak I gave them $3000 after supposedly fixing my car to now I am starting legal proceedings against them because they are refusing to correct the mistake that they clearly made which caused my engine to lock up More

I took my car in to be serviced. I had an appointment and it still took 3 and half hours. Then they didn’t reset the service light or put on the valve stem caps. I went back in to be I had an appointment and it still took 3 and half hours. Then they didn’t reset the service light or put on the valve stem caps. I went back in to be refunded for the labor since they didn’t finish the work. The manager, David Clements refused and followed me to my car and put his hand hand on my door to prevent me from closing it. I called and complained and the manager of the dealership Brooke meissner called me essentially to tell me she wasn’t going to help me. This Hyundai is terrible. Go to Hoover!! More