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Tuscaloosa Ford - Service Center

Tuscaloosa, AL

1.9
79 Reviews

79 Reviews of Tuscaloosa Ford - Service Center

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May 22, 2020

Tuscaloosa Ford Service Department took care of my Navigator. I needed an oil change and washer fluid change. They also noticed other concerns. I make long trips so I am used to needing extra care More

by Anne-Marie Abney
Recommend Dealer
Yes
Employees Worked With
Al
May 23, 2020 -

Tuscaloosa Ford responded

Anne- Marie, thank you for taking the time to share your excellent experience! We're beyond ecstatic to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

May 22, 2020

The diagnostics on my car ended up being what was said that it wasn’t. I was not treated with great respect throughout the process and when I finally received my car from the maintenance that could have b More

by gymgrl
Recommend Dealer
No
Employees Worked With
Too many to name.
Jun 16, 2020 -

Tuscaloosa Ford responded

Hello, I am concerned to learn about your disappointment regarding your recent service experience. Please feel free to reach out to me directly so that we can discuss and address your concerns. I look forward to connecting with you. Best, Daryl Farmer Service Manager Dfarmer@fivestaronline.net

May 20, 2020

Al was excellent in keeping me informed. The two drivers that shuttled name to work and back were very courteous. Everyone was very polite to me. More

by r_mclaughlin
Recommend Dealer
Yes
Employees Worked With
Al
May 21, 2020 -

Tuscaloosa Ford responded

Thank you for the great review! We will be sure to thank Al for providing you with excellent service. We look forward to working with you again!

May 20, 2020

Went in for oil change and recall. We were taken great care of. In and out in no time at all. I am very satisfied. More

by TFZ
Recommend Dealer
Yes
Employees Worked With
Timothy
May 21, 2020 -

Tuscaloosa Ford responded

Thank you for the great review! We are happy to know that you enjoyed our services. We look forward to working with you again!

May 18, 2020

Went to get truck serviced Saturday at tuscaloosa ford. Nice guy met us as we got out of truck. He got all his info and we went to loung. Everyone we met was curtious and polite. They got us out in 50 minu More

by Rodger75
Recommend Dealer
Yes
Employees Worked With
Jason
May 19, 2020 -

Tuscaloosa Ford responded

Hi Rodger, Thank you for stopping by for any services. We definitely want to do all we can to get our customers taken care of and on their way as quickly as possible. Please feel free to let us know if we can assist with any other services. We are always happy to help!

May 17, 2020

Truck Service I came to Tuscaloosa to get my oil changed and tires rotated and they performed the work in a short period of time plus changed my air filter and flus More

by chuckbillie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
could not remember their names, but everyone that walked by us spoke to us.
May 18, 2020 -

Tuscaloosa Ford responded

We truly appreciate your solid recommendation for us. Thanks for your feedback in regards to your satisfaction with the services provided for your truck. Feel free to reach out if we can do anything else. We are here for you!

May 16, 2020

I was more than please with the service departments professionalism in communicating with me from start to finish. They certainly surpassed my expectations and I will definitely go back for my next ser More

by DankGT
Recommend Dealer
Yes
Employees Worked With
all
May 17, 2020 -

Tuscaloosa Ford responded

Thanks for sharing your satisfaction! We are so happy to have surpassed your expectations. If there is anything else we can do, please reach out. We are here for you!

May 14, 2020

AJ Clements is the Greatest of all time. Every time I need something he delivers and really cares about customer satisfaction. I highly recommend anyone servicing their Ford to make sure you see him. More

by wood1371
Recommend Dealer
Yes
Employees Worked With
AJ Clements
May 15, 2020 -

Tuscaloosa Ford responded

Thank you for taking the time to share your excellent experience with AJ! We're thrilled to hear you're satisfied with your repairs! Please reach out in the future if you need any further auto-related assistance.

May 14, 2020

Every time I take my car in for a service or repair Chistin is always so nice and helpful. She keeps me informed on how the repairs are going and answers any questions I may have. More

by Rick.pitts
Recommend Dealer
Yes
Employees Worked With
Cristin
May 15, 2020 -

Tuscaloosa Ford responded

Rick, thank you for taking the time to share your experience with Cristin! We're happy you're satisfied with your repairs! We look forward to working with you in the future.

May 14, 2020

Fast service done right. Friendly and very helpful crew at Tuscaloosa Ford, both in sales and service. One of two of my go to Ford dealerships. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Unknown individuals, entire service crew friendly and helpful.
May 15, 2020 -

Tuscaloosa Ford responded

Jim, thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know.

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