Tuscaloosa Ford - Service Center

Got an oil change, when picked up the vehicle the oil cap was left off sitting on top of front clip, check engine light came on the dash 5 minutes down the road. They claim to be a 5 star service dept. do yo was left off sitting on top of front clip, check engine light came on the dash 5 minutes down the road. They claim to be a 5 star service dept. do you think that is 5 star service? Do yourself a favor go somewhere else! More

If I could write this place 0 stars I would. Scheduled a service visit for my 3 week old truck and despite being given a scheduled time I was told they wouldn't be able to look at it for three to four days service visit for my 3 week old truck and despite being given a scheduled time I was told they wouldn't be able to look at it for three to four days and couldn't provide any rental or courtesy vehicle. This is absolutely ridiculous for a brand new vehicle. I will be driving to Hoover or Birmingham for any future service. Edit to add: Called Long-Lewis in Hoover, got an appointment the next day with guaranteed courtesy vehicle. Most pleasant change from the above experience at Tuscaloosa Ford. Will be using them exclusively. The customer experience difference is every bit worth the extra drive. More

Service was excellent!! Cristin was a great service advisor she had outstanding customer service! Will definitely be using Tuscaloosa Ford for all my future service! advisor she had outstanding customer service! Will definitely be using Tuscaloosa Ford for all my future service! More

Top Notch. Took care of everything. Clean waiting. Needs a TV . Great atmosphere. That is all I got to say about that thank you you Needs a TV . Great atmosphere. That is all I got to say about that thank you you More

I’m grateful for Mose Wimberly going that extra mile in working with me on my truck purchase. I'm also appreciative for the complimentary service afterwards. working with me on my truck purchase. I'm also appreciative for the complimentary service afterwards. More

I was helped as soon as I arrived for my appointment, Timothy was helpful and friendly. They arranged for a ride home and contacted me as soon as they finished. Best of all my bill was just what I was qu Timothy was helpful and friendly. They arranged for a ride home and contacted me as soon as they finished. Best of all my bill was just what I was quoted without surprises. More

Dissapointing! We recently purchases a new F-150. It had just under 2,000 miles on it as it had been loaned to a customer while his truck was being repaired. When we test drove the vehicle the first ti had just under 2,000 miles on it as it had been loaned to a customer while his truck was being repaired. When we test drove the vehicle the first time, we told the salesperson that there was a problem with the tires (sounded like a flat spot on the tire). We went back a week or so later and test drove for the second time. We again indicated that there was a problem, After three different times in the shop for a total of 18 days, their solution was to spin balance the first time and spin balance and rotate the tires to the back. So now the noise has just moved! Tim, our service guy has been great to help us out and even test drove the vehicle with us so that we could let him hear the noise for himself. We were Ford people for many years, and went to Toyota. All of our Toyota's together were in the shop less time than this one vehicle that we have owned for three months. We even decided to shop at home in Tuscaloosa this time rather than make the drive to Bessemer as we had done in the past. Never again! It will be worth the extra miles to get the service that we deserve. We never had this trouble with the Bessemer Ford dealership. They would have replaced the tires and made sure that our new truck met our expectations. Shame on you Tuscaloosa Ford and Ford Motor Co. for not standing behind your product. What good is a lifetime warranty if they won't stand behind the product? More