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Tuscaloosa Ford
Tuscaloosa, AL
284 Reviews
Tuscaloosa Ford is a New and Used Ford Dealer located in Tuscaloosa, AL, proudly serving the surrounding Birmingham area with new and used vehicles for sale. We also offer the highest quality auto service and car repair in Tuscaloosa. Whatever your automotive need, we are ready to assist you! Customer satisfaction is the top priority and we'd love to hear from you with any questions, concerns, or any other feedback.
At Tuscaloosa Ford, we proudly serve the great Tuscaloosa area with outstanding service and rock-bottom pricing. Less than an hour away, we also offer Birmingham residents an alternative choice for your next new Ford vehicle. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. We invite you to browse our new and used inventory here on our website, request more information about vehicles, set up a test drive or inquire about financing. You can also learn more about our parts and service departments, and check out the latest specials.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 284 reviews
April 27, 2012
I purchased the truck I wanted at the price I requested. The sale was completed quickly without pressure. Patrick was helpful both before and after the purchase answering questions by phone and email. The sale was completed quickly without pressure. Patrick was helpful both before and after the purchase answering questions by phone and email. More
by superduty53
Employees Worked With
Patrick Tidwell
February 02, 2012
Friendly, fair people who work harder than most to give better superior service at an unbeatable price. I highly suggest anyone looking to buy a new or used car to check them out, as they will always greet better superior service at an unbeatable price. I highly suggest anyone looking to buy a new or used car to check them out, as they will always greet you with a welcoming smile. Also, the service center is top-of-the-line with a very comfortable waiting room. My experiences @ Townsend Ford have far surpassed my expectations and I will happily be servicing & shopping there in the future! Thanks to the Townsend Ford crew for all that you do! Also, if you are unable to visit the site, the company offers an incredible listing of their vehicles which is constantly being updated. Their Internet selection is what compelled me to come to the lot, in hopes that certainly were not let down upon arrival. :-) :-) So, now that the raving is over, here is some concrete info about my visit with them: I traded a used Ford 500 for a brand new Ford Focus. Before I arrived at the dealership, I did some looking around on their web site & quickly found a very well priced vehicle that I liked very much. I then called Jackie McKenzie who was very friendly, kind, patient, and utmost helpful. She quickly had an appointment set up for me and she was just as kind and personable in person. I met her managers, Jim Phillips and Bob Norris. Then she introduced me to her Internet sales manager Mark Sanchez & Frank Friscia. Through being introduced to all of these people, I felt very much comfortable and even at home with friends. After meeting all of these excellent salesmen and all around great people I was introduced to the person who handled the transaction: Glen Arrington. He handled everything accurately and professionally, from the test drive to completion of sales. Finally, I was invited to a class on how to properly activate the Sync function of the car. All in all, I am very happy with Townsend Ford! Thanks again for all you have done for me..I especially appreciate you, Mr. Glen, for preparing another title for the vehicle AT NO CHARGE after I lost the first while moving! More
by ahutch86
Employees Worked With
Jackie McKenzie, Mark Sanchez, Frank Friscia, Glen Arrington, Bob Norris, Jim Phillips
January 08, 2012
I was asked to assist a friend with his first car purchase and was appaled at my experience with the management of Townsend Ford. After making it through a questionable sales experience I very polite purchase and was appaled at my experience with the management of Townsend Ford. After making it through a questionable sales experience I very politely informed both my friend and the sales manager that although I felt the deal was as good as they would be able to offer there were other cars that would both fit into my friend's budget and would be higher rated. A few minutes later the lead manager comes in and begins cussing and threatening me telling me I needed to leave his dealership and let him deal with his customer alone. I very politely informed him that his method of sales is on par with the worst used car salesmen jokes you could think of and that I would never shop from him. Do not go to this dealer unless you are ready to be disrespected and used. They are not interested in making honest deals only bullying people into making foolish decisions. Go at your own risk. More
by sylamaster
Employees Worked With
Bill
February 18, 2011
I was sold a used vehicle with a bad radiator. I feel that the dealership new of this problem and sold it to me anyway. They will not work with me to rectify the problem. their comments to me are basical that the dealership new of this problem and sold it to me anyway. They will not work with me to rectify the problem. their comments to me are basically that its not their problem. It's costing me 15,000.00 for this vehicle sold to me with abroken radiator shame on you townsend ford. You will never see another dime from my family or as many people as I can tell my story to on how you ripped me off. Buyer beware . More
by timgcrook
Employees Worked With
townsend jr.
