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Turnersville Jeep Chrysler Dodge RAM - Service Center

Sicklerville, NJ

3.2
901 Reviews

901 Reviews of Turnersville Jeep Chrysler Dodge RAM - Service Center

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November 15, 2021

Had a bad experience for my first purchase in 2019. The team stepped up this time around and mad it great! Tom and his sales manager were amazing. Thanks for all of your help. More

by JKANE49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Nov 15, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Hello JKANE49! It’s great news to know we've provided you with an enjoyable, five-star worthy service experience! At Turnersville Jeep Chrysler Dodge RAM, we care tremendously for our guests and it brings us great joy to know this passion shines through to our customers!

November 15, 2021

This will be the third time my car is back for same issue. Engine light on. Now saying I have to leave. I sit there it’s fine. I leave and it’s on before I am down the street it back on. I’m missi More

by dbonfiglio2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Nov 15, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

On behalf of Turnersville Jeep Chrysler Dodge RAM, I want to extend my sincerest apologies for the negative experience you had with our team. We pride ourselves on giving 100% every day to ensure that our customers’ needs are being met, so I would like to find out what happened and make it right. Please message us your contact info so we are able to get in touch with you. Thank you for your feedback and we look forward to reconnecting with you.

November 13, 2021

Professional Personable Service Team. I highly recommended them to my family and friends. Thank you More

by Boe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Barnabei Service Manager and Robert Hossler Serv.Adv.
Nov 15, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Hello Boe! It’s great to see that your visit with us earned a five-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it!

November 13, 2021

Prompt service, easy checkout as well. I only had an oil change and tire rotation and the work was fine More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t recall
Nov 15, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Wow, thank you very much, Tom! Your kind words and five-star rating go a long way! Our service team enjoys going above and beyond in order to provide the top-notch service that Turnersville Jeep Chrysler Dodge RAM is known for! We look forward to working with you again! Take care!

November 13, 2021

The service was fast and the people were polite. The waiting area was clean and they had free Wi-Fi. More

by simsfamily0514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

At Turnersville Jeep Chrysler Dodge RAM we believe trust is key because we enjoy forming long-lasting relationships with our customers so that we may help them for many years to come! Thanks for being a valued customer, simsfamily0514!

November 12, 2021

Did not finish the job, we have to come back this weekend. Just really poor customer service all the way around. I understand there is a lack of help out there but a better process can help that a bi More

by lenward
Recommend Dealer
No
Employees Worked With
Mark Ciallella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

I had my windshield wipes replaced and the drive side one flew off in the middle of route 76!! Retrieved it and then tried to figure out how to replace it by looking at the passenger side one….and then that More

by cindymiller6886
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2021

I’m coming to the dealership since it opened best around service department is second to none always good service friendly people and a job well done just can’t ask for more I would rate this dealership 10 More

by RobertCarreview1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat
Nov 11, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Wow! Thank you, RobertCarreview1! Our team appreciates you taking the time to leave such an uplifting review! Trust is a vital key to forming long-lasting relationships with our customers and we are happy our service team could be a prime example of that during your visit with us. We hope you would not hesitate to reach out, should you be in need of future automotive assistance!

November 09, 2021

I normally have good service but when I brought my jeep in to check the lock on the liftgate on my 2014 JEEP, I was told that the lock mechanism was broken and it would cost me $600.00 to replace. I took More

by jdj4312
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure
Nov 09, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day.

Nov 09, 2021 -

jdj4312 responded

As I stated, in the past I was very happy with the service that I received. Your customer service that I deal with is always pleasant and helpful. I am all for giving second chances and will possibly bring my vehicle for service to your shop. Thanks for responding

November 08, 2021

Great and quick service for my oil change appointment. Looked around the lot at cars but due to low inventory was not able to find anything in my price range but it was a good experience from the sales pe More

by LBJeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 08, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Wow, thank you very much, LBJeep! Your kind words and five-star rating go a long way! Our service team enjoys going above and beyond in order to provide the top-notch service that Turnersville Jeep Chrysler Dodge RAM is known for! We look forward to working with you again! Take care!

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