Turner Kia - Service Center

Excellent! Troy was extremely helpful and informative. I love this dealership for sales, service, etc. I will never do business anywhere else. Thanks so much for Troy was extremely helpful and informative. I love this dealership for sales, service, etc. I will never do business anywhere else. Thanks so much for everything! More

Dishonest and disrespectful Ryan Kelly treated my parents in an unprofessional manner while their car was in the shop last month. They were visiting family over Christmas when th Ryan Kelly treated my parents in an unprofessional manner while their car was in the shop last month. They were visiting family over Christmas when their 2003 Kia Sorento broke down and needed major repairs, preventing them from enjoying the rest of their trip and ruining their plans to spend New Years in New York City. The repairs were not complete at the promised time, and this was not communicated to them until they came to pick it up. They had no choice but to get a rental car and drive back to Virginia to get back to work. Ryan Kelly promised that the dealership would cover the cost of the rental car including insurance, and also promised to meet halfway in Maryland when the repairs were complete. On the day this was supposed to happen, my father was told he would have to come all the way to the dealership and would not be met halfway. When my parents were able to return to Harrisburg to pick up their vehicle, the battery was dead, and the staff gave them a hard time about replacing it. The service department also tried to charge them for the rental car. Eventually Ryan agreed to cover the rental, but did not cover the cost of insurance, so he did not keep his word. He proceeded to disrespect my parents in an awful manner. He admitted that he lied about covering the rental expenses and suggested they be grateful he ended up covering part of it. He also admitted to lying about meeting halfway to return the vehicle, saying "Yeah, I lied. I'm getting sick of dealing with you people acting like we owe you something. It's not like you have a BMW, you just have a 2003 Sorento; you should be grateful that we've done anything for you." Needless to say, my parents were very insulted. On top of that, they discovered the cruise control is no longer functioning. They were treated very rudely when they called the shop about this. This was a very stressful and costly ordeal for my parents, and it ruined their short, modest vacation. They were living of suitcases in a La Quinta for a whole week being jerked around by your service department and couldn't even take the vehicle home with them. And to top it all off, Ryan had to personally insult my Dad because of the car he drives and acted like dishonesty and disrespect are what customers like my parents deserve. More

Service I have been to quite a few dealerships for service of my vehicle, and by far I prefer Turner Kia, the staff is always friendly and helpful. John answ I have been to quite a few dealerships for service of my vehicle, and by far I prefer Turner Kia, the staff is always friendly and helpful. John answers the phone and is never agitated with my persistent questions. Zach is a mechanic there and he is very trustworthy and always provides needed information and the entire staff always gives clear explanations for service. That is an A in my book. More

starter replacement had my kia in for replacing the starter, service was lousy ,and did not honor the warranty in no way, service manager was very rude, I will never buy had my kia in for replacing the starter, service was lousy ,and did not honor the warranty in no way, service manager was very rude, I will never buy a car from these people again. More