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Tunkhannock Auto Mart - Service Center
Tunkhannock, PA
53 Reviews
53 Reviews of Tunkhannock Auto Mart - Service Center
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November 24, 2017
Horrible!! Purchased brand new truck, broke down 5,000 miles in. Truck will not be looked at for min of 4 days later and no loaner vehicle offered. I've never se Purchased brand new truck, broke down 5,000 miles in. Truck will not be looked at for min of 4 days later and no loaner vehicle offered. I've never seen such poor customer service and will not consider purchasing a vehicle here again. More
by Kiarra6
Employees Worked With
Jon VanCampen
October 27, 2017
Amazing!!! I stopped in with a bad transmission stuck in gear, Bob not only had the part on hand but took my truck in and had me back on the road in 2 hours. Wow I stopped in with a bad transmission stuck in gear, Bob not only had the part on hand but took my truck in and had me back on the road in 2 hours. Wow people!! These guys are awesome!! More
by Nick18
Employees Worked With
Bob Gola
September 07, 2017
The only place to buy a vehicle I have been a long time ford truck owner looking for a new ride but decided to try the ram brand. So i gave the sales department at tunkhannock auto I have been a long time ford truck owner looking for a new ride but decided to try the ram brand. So i gave the sales department at tunkhannock auto mart a chance to sway my loyalty to ford . well after talking to eddie and looking at a few trucks i was sold. The hard part was finding a truck with the features i wanted eddie was like a ole coon dog on a hot trail he searched xxxx near the entire east coast and found what i was looking for. Now that i have had the truck for a while and put some time in the seat i couldn't be happier with my decision. Next up will be a new wrangler for the wife. More
by banditman
Employees Worked With
November 14, 2016
Easy comfortable and successful Because they were very knowledgable and helped any way they could got a great deal on my new vehicle this is second vehicle bought at this dealership Because they were very knowledgable and helped any way they could got a great deal on my new vehicle this is second vehicle bought at this dealership very satisfied More
by Bkp1969
Employees Worked With
August 11, 2015
Quick Service I has an issue with my jeep the day before going on vacation. I called the service department and Jackie told me I can bring it right up to see if it I has an issue with my jeep the day before going on vacation. I called the service department and Jackie told me I can bring it right up to see if it would be a quick fix. Once I got up there, they were very good to me. They got my Jeep in the garage in a timely manor. I am currently still in the waiting room waiting for the report, however their ability to try and help me out is above and beyond what I expected. Great Place! More
by Daielloj
Employees Worked With
Jackie (service) and another young gentleman that I can't remember the name of.
June 15, 2015
Feeling cheated. I recently bought a 2013 dodge dart from this dealership. Had 30,000 when I purchased it. In less than 3000 miles I have had the following issues. Lo I recently bought a 2013 dodge dart from this dealership. Had 30,000 when I purchased it. In less than 3000 miles I have had the following issues. Loose center console, Bad instrument cluster, broken sun visor, a miss or bucking under moderate acceleration and a clutch/ transmission noise. They could not find an issue causing my miss fire so I was told it is normal vehicle operation. I have never owned a car that would "buck" under normal operating conditions so knowing that at this point I would be beating a dead horse I said fine I will find it myself. Lastly the clutch. I took the service manager for a ride and duplicated the noise I was hearing. After one week I am told that it would be almost $600 in just labor for them to take the clutch out and look to see if something is worn. It would also be a few hundred more for parts if there is a problem. None of which is covered under factory Chrysler or my purchased extended warranty. So basically I spent 15k on a car that I got 2000 miles out of before it needs $1K in serious repairs. I feel I have been taken advantage of by both Tunkhannock auto mart and Chrysler. More
by Hawk_1784
Employees Worked With
Matt Kerr
June 12, 2015
Poor recall service I had 2 recalls on my 2002 Jeep liberty and as I needed it for work the next day I explained that to Bill (an employee ) and he told me if I dropped i I had 2 recalls on my 2002 Jeep liberty and as I needed it for work the next day I explained that to Bill (an employee ) and he told me if I dropped it off the night before it would be done the next morning @11:30 as the recall was only 3-4 hours. I called at 1:00 pm and much to my di9smay the manager said it wasn't even in the shop yet and they would try and get it done by 4pm. I now have missed a work opportunity and must get a ride Saturday morning so I can get to work. I went out of my way to drop it off the night before and now I stand to lose 2 days work as well as being inconvinienced. Very poor service and rude behavior of service dept. More
by Beth
Employees Worked With
Bill, Alex Clapper
May 23, 2014
Jackie baker is unprofessional and rude! I took my pickup in because the driver's side rear door lock was not functioning. They changed a fuse and did not fix the cause of the fuse blowing. J I took my pickup in because the driver's side rear door lock was not functioning. They changed a fuse and did not fix the cause of the fuse blowing. Jackie was so rude to my girlfriend she left there crying. More
by Thomas.sloane
Employees Worked With
Jackie Baker
October 05, 2013
I have been dealing with tunkhannock auto mart for at least 20 years plus. I travel from Wilkes Barre, which is a 30 min drive. I purchase my vehicles there and have my vehicles serviced there. It is w least 20 years plus. I travel from Wilkes Barre, which is a 30 min drive. I purchase my vehicles there and have my vehicles serviced there. It is worth the drive to experience the professional service given, along with the friendly attitude of all. More
by DebbyHarbay
Employees Worked With
Jackie. Service Dept.
August 30, 2013
Dealership is very friendly and once the car was taken back, turn around time was good. Only negative on this visit was that we waited for 50 minutes for both our vehicles to be taken back to be serviced back, turn around time was good. Only negative on this visit was that we waited for 50 minutes for both our vehicles to be taken back to be serviced. Jeep was being inspected and oil change and my husband's Dodge Truck was getting an oil change and tires rotated. We have the "membership" card, but it still quite a while for the vehicles to be taken back. More
by camobill
Employees Worked With
Jackie
