Tulsa Hyundai

Though it took several months for the part(s), the service people were great! Kept me in the loop as best they could with the situation. service people were great! Kept me in the loop as best they could with the situation. More

Macario my service advisor was friendly throughout my experience and was thorough with the recommendations for service towards my vehicle to make it a better lasting and safer vehicle experience and was thorough with the recommendations for service towards my vehicle to make it a better lasting and safer vehicle More

I took my palisade in for routine maintenance and was told it was recommended that I do a “fuel induction service” along with something else totaling $500. This caught me off guard and the tech recommen told it was recommended that I do a “fuel induction service” along with something else totaling $500. This caught me off guard and the tech recommended the fuel induction was most important. I went ahead and had it done, and immediately regretted it because I knew this was probably an upsell. When I looked at recommended maintenance for a palisade on Hyundais website, there is no mention of fuel induction service. Furthermore, the other information I could find on it says to have it done at 60k miles or when the car is having issues. I am frustrated that I agreed to the service and even more frustrated that I was taken advantage of. Other than that, the service was quick, and employees were friendly. More

My Hyundai Santa Fe was towed into the dealership about 8:30pm Friday 22nd April 2022, because the engine died on the mid afternoon. I called Tulsa Hyundai and the set up an appointment for 8:00am Saturday 8:30pm Friday 22nd April 2022, because the engine died on the mid afternoon. I called Tulsa Hyundai and the set up an appointment for 8:00am Saturday morning 23rd April 2022. Not much happened on the Saturday. On Monday 25 April 2022 at 11:07am I received a text from my advisor saying they are working on it, at 1:37pm I ask for a loaner car. I was informed that a loaner could not be authorized until a replacement engine is authorized (engine damaged). I told my advisor that I would contact him Wed or Thurs, I contacted him on the Wednesday by text at 9:53am, I received and answer on Thursday 28th April 2022, just under 24hours later. Telling me that the shop foreman was now involved and has stated the the Alternator is bad. The advisor did not no what was going on with the repair. So we are now 4 days into the repair and no repairs started on the car. My advisor said it would be ready in a few hours. Friday. At 1:22pm Friday I was informed that the technician got pulled off the job as he was having some issues and the shop foreman was taking over (the engine now cranks over) and the foreman thinks this is the only issue with the car. The advisor said that the technician has made a few mistakes for sure. I then informed my advisor that I would pick the car up on Saturday 30th April 2022, I ask my advisor if the car will be ready on Saturday he said he would text the service manager, by 6:30pm Friday he had not heard from the service manage. Saturday 8:04am 30th April 2022, I texted my advisor and ask where we stand he said he did not no as the shop had just opened. I texted back what is left to be done. My answer was I will let you know as soon as I do. The next text from my advisor was (the vehicle was finished last night. It is read when you are.) They have your keys and paper work at the cashiers desk. Well they did not another advisor had to find them as my advisor was no there. All in all my Santa Fe was in the shop for about 7 days, the first few days about there is a bad engine was not documented on the paperwork. We seemed to have a comedy of errors. Texts ignored, phone calls not returned an overall lack of communication. Nobody seemed to check the technicians original diagnosis and the advisor just went with it.. More

First person I encountered was not friendly. Not sure of her name, but never made eye contact or anything. She was sitting at the 2nd station inside the service center. Someone else finally walk Not sure of her name, but never made eye contact or anything. She was sitting at the 2nd station inside the service center. Someone else finally walked up and was very friendly and helped me from that point on. She was at the 1st station inside the service center. More

As always great service thanks price was good and you rushed the overnight delivery of parts rushed the overnight delivery of parts More

My 2020 vehicle had 4 wheels that were defective and Tulsa Hyundai made the experience easy to tolerate with their prompt service and communication through the entire process. Tulsa Hyundai made the experience easy to tolerate with their prompt service and communication through the entire process. More

Jason was awesome, the detailing of the car was very poor. It’s like they just wiped down the inside and didn’t actually clean the car. poor. It’s like they just wiped down the inside and didn’t actually clean the car. More

I have had nothing but good service from Tulsa Hyundai service department. Quick service and excellent customer service from Stacy the service advisor who I look for every time I need work done on my car. service department. Quick service and excellent customer service from Stacy the service advisor who I look for every time I need work done on my car. She's super efficient, very friendly and knowledgeable. She is the reason I trust Tulsa Hyundai with my vehicle. More

Jason was very friendly, well informed and worked with our schedule. We would highly recommend. our schedule. We would highly recommend. More