Tulsa Hyundai

I got this car in April 2022 and this month (August) I started having issues with it going dead. The first time it went dead, I received a jump and went to go get the battery tested and it came back fi started having issues with it going dead. The first time it went dead, I received a jump and went to go get the battery tested and it came back fine which I figured it would since the battery was less than a year old. After it went dead a second time, I had it towed to the dealership. They then proceeded to tell me that the battery needed to be replaced and that it was going to cost me almost $300. They also told me that I could contact the manufacturer or company of the defective battery to get a discount or replacement. After much back and fourth, I decided to purchase a new battery and had it installed and to my surprise the battery that was defective was in fact a Tulsa Hyundai battery. The very next day, my vehicle went dead again. I proceeded to call Tulsa Hyundai (Multiple times) to try to get this resolved but so far no one has tried to resolve my issue. I am not able to afford another tow and I don't have transportation to go up to Tulsa Hyundai to speak with anyone. Brook from Tulsa Hyundai has reached out to me at 5pm on 8/15/22 and left a voicemail (stating that she would try to call again in the morning since she was leaving for the day) but I was working and couldn't answer her call. Overall, that's the extent of effort that was made to help resolve this issue and I have not received another call since then. More

Nice people i have car shield and called back 5 times now with no response i needed to get my car fixed but guess i will have to go elsewhere cz no one will return my call ! Other than that its a nice place with no response i needed to get my car fixed but guess i will have to go elsewhere cz no one will return my call ! Other than that its a nice place ! More

Service manager was good. I should have been given a heads up about construction chaos when I made the appointment and advised how to enter the facility as the main entrance w I should have been given a heads up about construction chaos when I made the appointment and advised how to enter the facility as the main entrance was blocked. The waiting area was extremely cold,..my wife and I ended up waiting outside sitting on the porch. The highlight was the port-a-potties. I would have chosen another dealership for the service call had I known about the conditions. More

Real friendly and got me out fast Will recommend them to my friends and family my friends and family More

Super nice and patient salesman, Andrew, and informative service center. I would recommend this place to anyone car shopping. service center. I would recommend this place to anyone car shopping. More

Price quoted for work needed was $3500+. Other reputable, large repair shop quoted exact same work for $1600. Local smaller shop quoted $1100. We chose to tow to another shop- why on Eart Other reputable, large repair shop quoted exact same work for $1600. Local smaller shop quoted $1100. We chose to tow to another shop- why on Earth would I pay more than double, even more than triple for the exact same work. In addition to the actual quote I got, internet search and conferring with friends confirmed the other quotes were more normal range. Parts only total about $500, so you were going to charge $3000 for labor. I actually feel scammed by you- the price was so out of line. Also, it took 3 days to get diagnosis & call back. More

Despite the construction they had wonderful customer service and everyone was really helpful the service process service and everyone was really helpful the service process More

Joe and Mac did a great job communicating with me. I will come back for sure. I will come back for sure. More

Warning do not go to this dealership for service or sales! You will be very sorry you did. I bought a 2014 Sonata from Tulsa Hyundai in 2017. I had repeated service issues with the car. You can call sales! You will be very sorry you did. I bought a 2014 Sonata from Tulsa Hyundai in 2017. I had repeated service issues with the car. You can call and try to schedule an appointment with a service advisor. I would call and ask the operator for a service advisor to be transferred and no one would answer the phone. I would leave a voice mail and no one would return a phone call. After repeated attempts, I had to drive to the dealership to schedule an appointment for my car. This happened 4 times for 4 different reasons. The latest and last issue I had with this dealership was in February of this year, the rods in my engine failed. The engine was under a lifetime warranty for this issue. After waiting another 3 weeks again with no one in service answering a phone or returning a voicemail. I again drove down to the dealership and was told the warranty claim was rejected by Hyundai Motor Company. I was told by Tulsa Hyundai there was nothing they could do to help. I had my car towed home. I went to arbitration with Hyundai and won my case the arbiter ruled in my favor on June 6th. Once again I had to drive to the dealership because nobody answer the phone in the service department or returns a phone call. I had the car towed back to the dealership and waited for Tulsa Hyundai to replace the engine. Once the engine was replaced the hood on my car was scratched. the damage to the hood was a 1000.00 repair bill. I had texted the dealership and was told they would check their camera to see if they could see scratches. the response from the dealership we do not see any scratches. This is the last I have heard from them. I will be pursuing the hood issue further. Trust me, save yourself time money, and frustration. The personnel at the dealership could care less if you are happy, satisfied, or not. On each visit, there always were unhappy customers. Buyer beware! More

I made an appointment to get a recall on my car corrected. They kept my car for 3”2 days but the recall was never corrected. I had to make accommodations to get to work, so this was disappointing. corrected. They kept my car for 3”2 days but the recall was never corrected. I had to make accommodations to get to work, so this was disappointing. More