Tulsa Hyundai

Never received an update so I showed up at 5pm to see if it was ready. Was a recall fix. Beginning at 4pm I began texting my service advisor twice and left 2 voicemails asking if it was done. Never rece it was ready. Was a recall fix. Beginning at 4pm I began texting my service advisor twice and left 2 voicemails asking if it was done. Never received a response. Online was told the recall would take no longer that a few hours. Had to drop by to see if it was done. Very unprofessional. Will not be back. More

Cons- They always charge $20 for an additive for the free oil changes that are covered by Hyundai, even if you don’t want it. I trade my cars in before the warranty is up, why should I be forced to buy free oil changes that are covered by Hyundai, even if you don’t want it. I trade my cars in before the warranty is up, why should I be forced to buy an additive for a “lifetime engine warranty” that I do t want or.need. They are SLOW! It takes a minimum of two hours to get an oil change and tire rotation with an appointment, last visit it was three. On my Santa Fe Hybrid I went to an auto parts store, bought synthetic oil, a filter, drove home changed my oil and rotated my tires myself in less than an hour. Price gouging on cabin air filters. Last visit they told me I needed a cabin air filter without even showing it to me, and quoted me $65. I had replaced the cabin air filter myself the morning of the visit. The filter was $40 from Hyundai (so they want $20 to put the filter in the glovebox compartment that they already have opened up to check the old one. Won’t help get warranty work approved. My USB port failed, the adhesive holding the prongs in place didn’t hold and the plastic separator in the port came out. They said Hyundai approved the repair and then came back later and said they didn’t. And they were sure Hyundai would cover it if I called them, if they were so sure they should be able to stand up for their customers and get it approved. They wanted $986 to replace the cable, I ordered the cable online for $40 and it will take me less than an hour to replace. I’m afraid that if I got Hyundai to pay for it the repair would take days at their speed. Recommended a fuel cleaning service and AC cleaning service on a car with less than 24k miles, these items are not recommended in the owners manual until you are at 60k miles. That would have cost me another $380. Pros- The staff is always very friendly there, they have bottled water and donuts in the waiting room. The sofa there is so worn out though my back was killing me after my 3 hour wait. Bottom line- Nice people, horribly slow service, any oil change place can get you in and out in 30 minutes with a tire rotation. Free oil changes are included by Hyundai, the manual does not recommend an additive. They should provide the free oil changes that I paid them $40k for when I purchased the car from them (that had a $2000 price markup on it). I’m trading in my Santa Fe soon and won’t be purchasing the replacement from Tulsa Hyundai, they have gouged me enough already. More

Had to return my car here 5 times for the same issue each time. In the span of 5 months they had my car there for 4 months. Had to reach out myself each time I wanted an update and they even forgot to tell m time. In the span of 5 months they had my car there for 4 months. Had to reach out myself each time I wanted an update and they even forgot to tell me it was ready 2 out of the 5 times I went to pick it up when they “fixed it”. Never returning here again and never buying a Hyundai again. More

Hyundai had my car for 1 month to replace knock sensor. I never made it out of tulsa the day I picked it up it had to go straight back to Hyundai Where they decided it was motor. So another month. They c I never made it out of tulsa the day I picked it up it had to go straight back to Hyundai Where they decided it was motor. So another month. They couldn't get me a rental. So I was without a car for exactly 2 months. When I left their facility after they fixed the motor my left window was broken so my rating is not hight and only a 2 because of asleep the girl that took sure of me More

The guys are very helpful and do what they say their going too. Give them a try you will like the great service. going too. Give them a try you will like the great service. More

I scheduled my appointment for 11:30am, ran to lunch and back, then waited for hours. They had taken 70+ appointments for the day and I sat in a modular waiting area for right at 5 hours. Terrible exper back, then waited for hours. They had taken 70+ appointments for the day and I sat in a modular waiting area for right at 5 hours. Terrible experience, almost as bad as waiting in a hospital ER waiting room. This is the second experience I have had like this and I am not a fan. More

I took my car in for a recall software update. Work was quick and the staff was friendly. Work was quick and the staff was friendly. More

Worst experience of my life 4and a half months of xxxx then when we do get the car back after over and over phone calls that none answers the phones. They didn’t attach the bumper and fender well it fell then when we do get the car back after over and over phone calls that none answers the phones. They didn’t attach the bumper and fender well it fell off what a sorry place this is I will tell everyone. Went for engine had to replace transmission to which had nothing wrong with it you suck I’m in sales 31 years I will tell everyone I come across was supposed to have rental but nope. This is my sons car you had almost 5 months and he had no way to work. I appreciate the sorry service in every way from top to bottom is terrible More

Staff was extremely helpful and friendly and the service was faster than expected. Thank you for a great experience! was faster than expected. Thank you for a great experience! More

Dealing with the folks at Genesis of Tulsa was more professional and less confrontational than what I've found at most dealerships. They were accommodating to my needs/wishes and were flexible enough t professional and less confrontational than what I've found at most dealerships. They were accommodating to my needs/wishes and were flexible enough to keep me engaged in the buying process until I purchased the vehicle. More