Tulley BMW of Nashua

I just had the worst experience with Tulley Nashua. The sales manager conducted himself with a level of unprofessionalism that was shocking. I live in Boston, before making the trip from Boston to cons The sales manager conducted himself with a level of unprofessionalism that was shocking. I live in Boston, before making the trip from Boston to consider a $60,000 purchase, I wanted to know they could beat my Navy Fed rate. After saying I needed to be there they finally agreed to run my credit, which they said they would have to do be done twice, once thru them and then thru BMW. Which I agreed to. They ran my credit and agreed to a 6.29 rate, but when I asked had BMW also approved me, as they said they had to run it with BMW, he sent me a text saying he no longer wanted to do a deal. I conducted myself with class and professionalism through the back and forth. If the sales manager knew what he was doing he would have picked up the phone and spoken with me. Lost customer.. I’ll take my business to Herb Chambers you should do the same. Steer clear of Tulley. Situations like this, while seemingly minor, are very telling about the culture at Tulley. The sales manger could not address the concerns of a potential customer who is going to be making a large purchase without acting like a petulant child? I felt bad for the sales associate. The example he set to her in her young career was shocking. They should have never pulled my credit report if this was a potential outcome . I’ll be sure to share this negative experience at Tulley with all my colleagues And friends in Boston and the socials so they don’t have to have my experience. The sales manager conduct was totally unwarranted. More

I had the pleasure of working with Gloria Prosper when purchasing my new car, and I can't recommend her highly enough! From the moment I walked onto the lot, Gloria made me feel comfortable and confident purchasing my new car, and I can't recommend her highly enough! From the moment I walked onto the lot, Gloria made me feel comfortable and confident in my decision-making process. She is incredibly knowledgeable about the vehicles, patient with all my questions, and went above and beyond to ensure I found exactly what I was looking for. What truly set Gloria apart was her approach—there was no pressure, just genuine guidance and expertise. She took the time to understand my needs and budget, helping me explore various options while offering insights that only a true professional could provide. Her friendly, personable attitude made the entire experience enjoyable, and I never once felt rushed or pushed into a decision. I left feeling not only with a fantastic car but also with the assurance that I was treated fairly and with respect throughout the entire process. If you're in the market for a new car, Gloria is the one to see! Her dedication to providing an exceptional customer experience truly shines through. Thank you, Gloria, for making my car-buying journey smooth and stress-free! More

I had another wonderful car buying experience from the team at Tulley BMW in Nashua. Kyle Shaw, the client advisor and Seth Bridge, the sales manager were outstanding to deal with and made the entire car team at Tulley BMW in Nashua. Kyle Shaw, the client advisor and Seth Bridge, the sales manager were outstanding to deal with and made the entire car buying experience smooth from beginning to end. Kyle Chapman, the finance manager did a great job of detailing the varied financial and maintenance packages available, and David Muite, the BMW genius did a fantastic job of explaining the vast array of technology and features the vehicle has. I would highly recommend the team at Tulley BMW! More

I had a truly disappointing experience with this dealership. In my opinion, they were completely unprofessional and misleading throughout the entire process. I felt like key information was being hi dealership. In my opinion, they were completely unprofessional and misleading throughout the entire process. I felt like key information was being hidden from me, and the way things were handled on their lot and even on my property made me very uncomfortable. The worst part was the classic bait-and-switch. I was told a particular car was being held for me, only to find out they sold it to someone else without even giving me a courtesy call. After all the time and effort I put in, it felt like they had no respect for my business or my trust. Overall, I left feeling misled and frustrated. Based on my experience, I would not recommend this dealership to anyone. I strongly suggest looking elsewhere where honesty and customer service actually matter. More

I recently purchased a Z4 from Noah. As someone new to the BMW experience I found Noah to be instantly welcoming to the dealership and incredibly knowledgeable about cars. He is obviou As someone new to the BMW experience I found Noah to be instantly welcoming to the dealership and incredibly knowledgeable about cars. He is obviously an automotive enthusiast and his enthusiasm was infectious. I would definitely buy my next BMW from Noah! More

Another seamless experience at Tulley BMW. .. in and out in a couple of hours and very calm/pleasant experience. Joe and Val couldn't have made it more seamless. No pressure at all and put my d .. in and out in a couple of hours and very calm/pleasant experience. Joe and Val couldn't have made it more seamless. No pressure at all and put my daughter into a vehicle she loves. Painless experience from finding the car to sitting with the finance person and ending with the BMW genius. pressure at all and put my daughter into a vehicle she loves. Painless experience from finding the car to sitting with the finance person and ending with the BMW genius. Everyone is so professional, yet caring and takes the time you need to make sure you are making the right decision. Thank you again Tulley. We will definitely be back. More

I bought a part for my 02 Z3 during the summer of 24. It worked fine for the remaining month I drove the car. Once I took it out of storage this spring the window regulator I bought worked fine then all It worked fine for the remaining month I drove the car. Once I took it out of storage this spring the window regulator I bought worked fine then all of a sudden it would not go up and down. Contacted the parts department and was told they do not have a warranty for electrical and hung up on me. It was not electrical as we could hear the motor working but could not give that information. I then went through one of my garages and today we called to get the bushing that was missing from last summers purchase. I happen to work in the aftermarket parts industry so I called our local Nashua store to have one of their drivers pick up the part to transfer up to my store. They were told it was not paid for so could not be released. I called my mechanic who sent over picture of online payment with confirmation number. I called the parts department and got ahold of someone who looked it up and was all apologetic with the mix up. With these two events I would not recommend Tulley ever to anyone nor will I purchase through them again. More

I have visited the service couple times for minor issues, and the service team including shop foreman Robert, technicians Chaz, and service advisors Tyler and Nicholas have been very helpful to educate me in and the service team including shop foreman Robert, technicians Chaz, and service advisors Tyler and Nicholas have been very helpful to educate me in cars features and share their experiences. I appreciate the fact that the details in service reports (in some cases with a video walk through of the car components that are serviced). I hope no buyer needs to go to the service department often, but when you do, I think you are in very good hands with the service team in Tulley. More

I have had a pleasure working with Chris on the new car I bought from Tulley. He is one of the most knowledgeable advisors I have ever met. He was able to guide me in terms of trim differences, provide his i bought from Tulley. He is one of the most knowledgeable advisors I have ever met. He was able to guide me in terms of trim differences, provide his insights and experiences while describing car features. Chris and service team go above and beyond to address my concerns post-sales as well. They are essentially the biggest reasons that made me comfortable to purchase a car even though I live in a neighbor state. Chris, service department (both service advisors and technics), and customer advisors at the information desk make a great team. More

The whole process was a big pressure game with them. Buy the car now, this deal is only good now, why won't you buy the car now. I told them I had a trade in and there was no way we were going to ge Buy the car now, this deal is only good now, why won't you buy the car now. I told them I had a trade in and there was no way we were going to get this done unless they were going to offer me what Audi was offering me, and they wouldn't. The first number Chris threw out was $900, a day later and magically that $900 a month was down under $500 and the offer from my trade went from $30,000 up to 38,000. I honestly would have bought a car from them I didn't even really want, if they had just negotiated in good faith from the start. But they thought they try to take advantage and wring as much money as they could out of me, and I ended up buying the car I liked in Sudbury, with very little back and forth, and no pressure. I haven't even got into the part where he told me to come back in at 8:00 a.m. on a day I was very busy, I was very clear I didn't want any car on their lot, I told him exactly what I was looking for. When I get in they tell me they have both cars plugged in which one do I want to drive. I was honestly shocked. I told him I had no interest in either car and they seem surprised. Chris told me he could get me any car I wanted, I found the exact car I wanted that was in production and being shipped down to New Jersey. First he tells me he doesn't see the car online. I show it to him and tell him to call the dealership. Then he tells me they won't trade with them. Chris is a liar and scam artist. I highly recommend avoiding Tully at all costs. There are much better BMW dealerships out there. Just crossed the border in Mass, they are all much better down there. More