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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,242 Reviews

2,242 Reviews of Tucson Subaru - Service Center

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July 03, 2023

Everyone was very accomodating and helpful. My decisions were easy because of everyone's help. More

by sjm@rocket88.net
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Tucson Subaru responded

Thank you so kindly for the great review. Darla

July 02, 2023

This dealership dealt with both the recall on my car and an additional issue quickly and honestly—the whole thing cost me nothing and they didn’t up-charge. I worked with Jesse, and he was informative and k More

by gushuiskamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Tucson Subaru responded

Thank you so much!

June 15, 2023

They are friendly, efficient, had a loaner available, explained what they were going to fix, waiting area very nice… More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominque Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Tucson Subaru responded

Thank you so much!!!

June 13, 2023

Great service and support from Darla for the tech review and Jesse to have the paint protection product added for our new Outback. Love it! More

by Gary & Pat M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Tucson Subaru responded

Thank you for the wonderful review and welcome to the Tucson Subaru Family. Darla

June 05, 2023

Ok, fine. Thank you. Subaru ok taking care of issue. I am glad. The 2023 is not as good as my 2021 though More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Tucson Subaru responded

Hello, I am very sorry to hear you had a less than extraordinary experience here at Tucson Subaru. We care very deeply about all of our customers and consider them family. We definitely want to make sure you are comfortable coming here and to make sure your vehicle is operating as designed and safe and reliable for you. If you would like to discuss further or there is anything I can do, please contact me, Scott Gregg, 520-290-4243 or email sgregg@tucsonsubaru.com.

Jun 15, 2023 -

Jean responded

Thank you. Service manager was hands on and allocated Matt as my service advisor. Matt is very professional and treated me very well. I hope he will always be my advisor

June 04, 2023

Prompt, efficient and knowledgeable. Good communication and on time service. Pleasant waiting area and refreshments. More

by BBP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Tucson Subaru responded

Thank your for Review!

May 30, 2023

Wonderfully kind and sincere lady. I had some trouble setting up andriod auto and Darla helped troubleshoot and figure it out with me! Much appreciated! More

by alyssamsilva25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Tucson Subaru responded

Thank you so kindly for your nice review, I appreciate you. Darla

May 23, 2023

Darla is very knowledgeable in all aspects of my new Subaru Outback and took time to explain, sometimes twice each function that was mist important to me. Thank you More

by Purchaser RRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darla Muckly
May 23, 2023 -

Tucson Subaru responded

I appreciate your kind review. Thank you. Darla

May 23, 2023

Very helpful and I didn't feel rushed at all. I learned about some new features. She is an asset to the dealership. Great idea to have another session after using the car for a while. More

by daraynes
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Tucson Subaru responded

Thank you so much for your kind words and great review. I appreciate it. Darla

May 22, 2023

This is where we bought our first new car in 2015 and we still have that crosstrek. The service provided to us was as good then as it is now. I will always recommend Tucson Subaru to my friends and family. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gribble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Tucson Subaru responded

Thank you for your nice review. Darla

May 22, 2023 -

Tucson Subaru responded

Thank you for the Extraordinary review! - Curt

Jun 14, 2023 -

Tucson Subaru responded

THANKS! -KG

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