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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,242 Reviews

2,242 Reviews of Tucson Subaru - Service Center

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September 02, 2023

Very pushy service employees - don't go here unless you WANT TO PAY WAY MORE! More

by finallybbs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Ford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Friedman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gregg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Felix Thwaits
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dyleen Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Drow, Jordi Acosta, Philip Gil
Sep 11, 2023 -

Tucson Subaru responded

Hello, my name is Scott Gregg and I am the service director at Tucson Subaru. We strive to provide an extraordinary service experience for every customer, every time. I am sorry if you do not feel that way. We feel it is our responsibility to provide every customer with the recommended needs of their vehicle and let them decide what they would or would not want to proceed with. We believe in full transparency and no pressure. If you would like to discuss this further, please contact me at sgregg@tucsonsubaru.com or call me at 520-290-4243. Thank you for your feedback and thank you for being a Tucson Subaru customer.

August 23, 2023

I was there to learn more about my new Forester. Darla was great – took the time slowly to educate me about all of the features on the dashboard. She helped me learn how do use my phone and my media More

by eshores
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Tucson Subaru responded

Thank you so much for the amazing review. I appreciate it . Darla

August 12, 2023

From my first visit to today, Tucson Subaru has always been a positive experience for me. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego, Jordi Acosta
Aug 12, 2023 -

Tucson Subaru responded

Thank you for your nice review. Darla

Aug 14, 2023 -

Tucson Subaru responded

Thank you for the Review!

August 05, 2023

I recently had the pleasure of working with Brittney at Subaru services, and I couldn't be happier with the service I received. From the start, she attentively listened to the issues we were facing with ou More

by Mirela Bivol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Tucson Subaru responded

You are so very kind, Mirela. Thank you!!!

July 30, 2023

Very informative about my warranty and what the car needs. I was called when the car was ready in the time frame quoted. Thank you for all the Help!! More

by Nonabam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Tucson Subaru responded

Thank you so much! We really appreciate it!

July 26, 2023

Of the three Subaru dealerships I’ve dealt with in Arizona Tucson Subaru is far and away the best dealership experience More

by troyboy.perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Habib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Tucson Subaru responded

Thank you so much for the kind words, Mike.

July 23, 2023

Chris Valencia was patient and explained our situation very well. I had the distinct impression he was interested and wanted to get us back on the road again. More

by dieter.berninger41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Tucson Subaru responded

Thank you so much! We really appreciate it!

July 17, 2023

Always friendly, helpful, and no pressure. What a wonderful team Tucson Subaru has. Thanks a Million! More

by tckohlhorst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Buford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gallegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Kalem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristi Sloan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darian service department.
Jul 17, 2023 -

Tucson Subaru responded

Thank you for your kind review, we appreciate it. Darla

July 13, 2023

Darla was very knowledgeable about the different features of the car and was able to answer all of my questions. More

by mmt
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Tucson Subaru responded

Thank you for the nice review. Darla

July 08, 2023

Everyone was very knowledgeable and helpful. I feel if I have any issues, Subaru has multiple people I can reach out to for help. More

by Corey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2023 -

Tucson Subaru responded

Thank you for your nice review, we are always here to assist. Darla

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