Tucson Subaru - Service Center

I needed a go-between to help dislodge some paperwork at the dealership and I found Traci online at Tucson Subaru. A dilemma I had delt with for a couple of weeks was resolved by Traci in minutes from her the dealership and I found Traci online at Tucson Subaru. A dilemma I had delt with for a couple of weeks was resolved by Traci in minutes from her receiving my email. That's customer care. More

Extraordinary service, as usual. I recently had a 7:30 appointment with a loaner vehicle for the day. Service Advisor Dan Ford promptly greeted me and, after checking-in my car, dire I recently had a 7:30 appointment with a loaner vehicle for the day. Service Advisor Dan Ford promptly greeted me and, after checking-in my car, directed me to the loaner desk. I was on the road with the loaner at 7:35. Picking up my car later in the day was just as smooth. More

Use Tucson Subaru for all my service. Dan Ford has been my service advisor for years. He is always on top of what is needed and when. Very satisfied. Dan Ford has been my service advisor for years. He is always on top of what is needed and when. Very satisfied. More

Time to process purchase was exemplary! . Hats off to Kevin M and Kevin G. 5 Star . Hats off to Kevin M and Kevin G. 5 Star More

This dealership is top notch. We worked with Daniel Tennes, Mike Henry, Traci Roberts and Abby Hartranett all are very professional, personable and knowledgeable. We have had an We worked with Daniel Tennes, Mike Henry, Traci Roberts and Abby Hartranett all are very professional, personable and knowledgeable. We have had an excellent experience. More

Yep! Love the efficiency and professionalism. Always a positive experience. I have the confidence in the results. Love the efficiency and professionalism. Always a positive experience. I have the confidence in the results. More

Half of the staff are helpful, the other half will gaslight you when you tell them your car has issues. I was sold a faulty 2020 Subaru Forester, which is generally a great car but has detrimental iss gaslight you when you tell them your car has issues. I was sold a faulty 2020 Subaru Forester, which is generally a great car but has detrimental issues. The vehicle is included in a lawsuit where Subaru’s Foresters between 2016-2020 were found to have faulty computer/engine systems that drain the battery through time. For two years, my brother and I mentioned to their associate Jason that the battery was having issues, and that the auto-ignition feature would fail and leave us stranded. He told us he looked into it multiple times and that there was no issue, even though he must have been aware of this lawsuit. We checked our service records, and it was clear that he never even had their technicians check to see if there was an issue, as there was no mention in any of the records. Then the auto-ignition failed because the battery died while my brother was in stop-and-go traffic IN THE MIDDLE OF THE HIGHWAY. My brother could have been killed or injured trying to get the car off of a busy highway if two passersby didn’t help him. It was only after this when we took the car to the dealership that we found out about this lawsuit, because they emailed me saying I was included in it. But instead of owning up to this being the issue, they tried to lie and tell me that they were replacing my battery for free out of the kindness of their hearts. They refused to admit fault and actually tried to make themselves look like angels. I gave Jason a 1 point rating review in their survey they sent me, and now they no longer send me surveys when I come in for service. So clearly they keep their high ratings because they brush all of their mistakes under the rug and refuse to give surveys to anyone they’ve wronged. That’s how they’ve kept their rating as the “top Subaru deal ship in the country.” This is a very shady dealership. I would not purchase from them if I were someone looking to buy a new vehicle. More

Abby was able to help me resolve an issue with updating the software on my car. She was able to schedule me quickly. the software on my car. She was able to schedule me quickly. More

Darla was very responsive to my needs. She went above and beyond and took the time to be sure I understood how to manage the car’s computer systems She went above and beyond and took the time to be sure I understood how to manage the car’s computer systems More

Love this lady! She was so helpful and happy to answer all our questions. I like that she had me actually repeat the various procedures that she demonstrated. The She was so helpful and happy to answer all our questions. I like that she had me actually repeat the various procedures that she demonstrated. There was a lot of info to process and I came away from our session feeling at ease that I could contact her any time for more help. She’s a very good teacher and understands what a newbie like me needs to know!👍🙂 More