Tucson Subaru - Service Center

Excellent experience with the service department Marcos Romero was particularly pleasant, efficient, and helpful. We live in New Hampshire but were traveling, and had the car serviced in Arizona. So Marcos Romero was particularly pleasant, efficient, and helpful. We live in New Hampshire but were traveling, and had the car serviced in Arizona. So we were strangers to Marcos and were not regular customers. More

Don't bother with Chat I spent probably 15 minutes on their chat line trying to find out how much a particular scheduled maintenance service would cost, only to be informed I spent probably 15 minutes on their chat line trying to find out how much a particular scheduled maintenance service would cost, only to be informed that someone would have to contact me with that information. How hard is it to look up a price? Now six days later I still have not heard from them. Guess they don't need my business and they will not get it. More

Great Service and teamwork! The team went above any beyond to fix my car's problem! I was very pleased with the quality of care and professionalism. Both sales and service and ev The team went above any beyond to fix my car's problem! I was very pleased with the quality of care and professionalism. Both sales and service and even the email direct service worked together to help. Great teamwork! More

Made the impossible, possible I came in to to have my 2013 Outback serviced. As I was getting ready to wait, I noticed a sign in the lobby saying Tucson Subaru was looking for cert I came in to to have my 2013 Outback serviced. As I was getting ready to wait, I noticed a sign in the lobby saying Tucson Subaru was looking for certain cars to trade or buy. My car was one of the models. So I thought, why not ask what the value was? I had been struggling to make the large payment and was looking to lower my monthly bills. The problem was my credit, it had taken a hit the past few years and now facing retirement I had no idea how to manage the 5 year loan. Gil had the answer! He said he could put me in a brand new CrossTrek XV with a 3 year lease and still save me $67.00 on my monthly payment. No money down. Traci in Finance gave me the happy news I could also have a 3 year maintenance plan, and be covered for 2 years under warranty. A great deal. I was sold and now happy to say I have a great new car and the sunroof I always wanted! Thank you Tucson Subaru! Gail C. More

window tint Just got my windows tinted and side moldings put on my 2015 Subaru Outback, it looks fabulous. Marcos Romero was great. Very friendly and a great sens Just got my windows tinted and side moldings put on my 2015 Subaru Outback, it looks fabulous. Marcos Romero was great. Very friendly and a great sense of humor. Good going Marcos More

they were prompt and thorough I enjoyed the friendly wait area with plenty of space and amenities and snacks. I would recommend Tucson Subaru and certainly the model to my friends. I enjoyed the friendly wait area with plenty of space and amenities and snacks. I would recommend Tucson Subaru and certainly the model to my friends. this is my 5th Outback!! More

Car buying and service made simple Chris Smith made our experience simple with no hassle or games. Follow-up service with Wendy Angelini in their service department has been great - an Chris Smith made our experience simple with no hassle or games. Follow-up service with Wendy Angelini in their service department has been great - and we love their new facility and location. Of course the Subaru sells itself and requires very little maintenance. More

Outstanding Service Service rep Wendy is professional, courteous, and competent. She explains what is going on and calls with follow up. I recommend her and the dealershi Service rep Wendy is professional, courteous, and competent. She explains what is going on and calls with follow up. I recommend her and the dealership. More

updated review For an oil change and rear different fluid service I was quoted an hour and a half. I show up to my appointment on time and it's been more than two an For an oil change and rear different fluid service I was quoted an hour and a half. I show up to my appointment on time and it's been more than two and a half hours with no update. Altogether took three hours for my service. However I am updating this review because I received a call from the service manager explaining his concern and my reasoning and I appreciated the fact that they will go out of their way to make it right for you More

Service We had major service and received a loaner with no problems. Was kept informed with what was found and all additional costs. Bill was amount quoted. We had major service and received a loaner with no problems. Was kept informed with what was found and all additional costs. Bill was amount quoted. More