Tucson Subaru - Service Center

Great Service Everything was done as requested and Marcos was very kind and helpful, going out of his way to make sure I got what I needed. I will continue to go to Everything was done as requested and Marcos was very kind and helpful, going out of his way to make sure I got what I needed. I will continue to go to Tucson Subaru for all my maintenance needs. More

Service was not done right My complaint is that the tires were dangerously over-inflated. They read between 51-55 PSI and the cold rating is 28. I discovered the problem after My complaint is that the tires were dangerously over-inflated. They read between 51-55 PSI and the cold rating is 28. I discovered the problem after driving the car, including at freeway speeds for 4 days. The tire warning light came on- the spare was underinflated by 20 pounds (Checking the spare was not part of the service). I then decided to check the other tires- just in case. That's when the problem was discovered. I left a message for the service manager but he is "not available" More

6000 mile service excellent - free service - free car wash - lovely experience had coffee - there were snacks - hospitality and quality service love my new Subaru Out excellent - free service - free car wash - lovely experience had coffee - there were snacks - hospitality and quality service love my new Subaru Outback - drives like a sports car! More

Excellent Service Marcos Romero gave me excellent service when I came in for an oil change and safety inspection and didn't try to sell me anything I didn't really need Marcos Romero gave me excellent service when I came in for an oil change and safety inspection and didn't try to sell me anything I didn't really need. He also provided me a shuttle ride to a nearby restaurant while I waited. Rick C. More

Pair my cell phone with my car's audio system. I was having trouble pairing my new iPhone with my 2011 Outback's audio system. Marcos Romero and Kevin Gribble were extremely courteous and helpful I was having trouble pairing my new iPhone with my 2011 Outback's audio system. Marcos Romero and Kevin Gribble were extremely courteous and helpful when I pulled into the dealership without an appointment. They had everything up and running in a matter of minutes. I'll certainly be buying my next Subaru from Tucson Subaru. More

First experience Very helpful and courteous, explained everything, nice service department. Courtesy car took me to shop while the car was being serviced and picked Very helpful and courteous, explained everything, nice service department. Courtesy car took me to shop while the car was being serviced and picked me up when it was done. More

fast, professional, courteous There is not a whole lot to say. They did everything they said they would, did it well, did it on time, were very polite. I would happily go to Tucson There is not a whole lot to say. They did everything they said they would, did it well, did it on time, were very polite. I would happily go to Tucson Subaru again. More

Great Service Dan Ford is very knowledgeable, professional and extremely patient. He goes above and beyond his responsibility to provide exceptional service to hi Dan Ford is very knowledgeable, professional and extremely patient. He goes above and beyond his responsibility to provide exceptional service to his customers. Always courteous and polite he gets the job done to his customers satisfaction. We always leave the dealership satisfied. More

major repair Mr. Garret Gebhart is the top-most professional, knowledgeable, personable, patient, courteous, honest, helpful (he made a suggestion which saved me s Mr. Garret Gebhart is the top-most professional, knowledgeable, personable, patient, courteous, honest, helpful (he made a suggestion which saved me several hundred dollars while properly solving the problem) service persons I've ever had the pleasure of helping me. I will choose him again in a heartbeat, to be sure, for any future issues (and I have another major one needing to be done). I hope this praise does not bump him up into an administrative role, because he is superb in working with people/clients -- a salary raise from the dealership would be more appropriate for him . As well, the mechanic who perfomed the service, Mr. Cristobal Gamas (can anyone have a more cool name?) has done a most excellent job, both in providing the required reapair, but also in checking multiple facets of my car's conditiion...and, leaving the engine compartment looking like new, i.e. cleaner that I've seen it since new -- dusty Arizona deposits layers of the stuff everywhere -- it was all gone when I picked up my car! IMO he did not have to do this, but I thank and praise him for doing so. Mr. Gamas is "golden"! Do you undestand my 5-star review now? More

Friendly and Competent Marcos Romero, our Service Advisor, was very responsive and went out of his way to help me understand the many amenities offered by my brand new Outba Marcos Romero, our Service Advisor, was very responsive and went out of his way to help me understand the many amenities offered by my brand new Outback. His team also diagnosed a problem with the exhaust system that soon will be corrected. More