Tucson Subaru - Service Center

Oil change I recently went in to get an oil change. The service all around was amazing! Dan made the oil change super easy and quick! While my kids and I were w I recently went in to get an oil change. The service all around was amazing! Dan made the oil change super easy and quick! While my kids and I were waiting, Steve and Terry came up, said "hi", played with the kids a bit and even offered us some water and snacks! As far as oil changes go--it was a pleasurable experience! I'll definitely be back! More

Friendly staff, excellent service From the moment my husband and I pulled into the dealership lot, we experienced outstanding service. Anthony Marquez greeted us and then wrote down o From the moment my husband and I pulled into the dealership lot, we experienced outstanding service. Anthony Marquez greeted us and then wrote down our servicing needs. After all the service paperwork was taken care of, he escorted us into the waiting area and introduced us to Bob Wilson who answered my husband's questions regarding the new Outback, and then gave us additional information pertaining to the model. While waiting for our Tribeca to be serviced, Bob invited us into his office. We thought to ourselves, "Oh, boy, here comes a sales pitch to buy a new Subaru!" To our pleasant surprise, Bob took the time just chatting with us and helped to make the waiting time fly by. During the thorough servicing, Anthony let us know that the plate light was also out and would be replaced if we agreed. Between Bob Wilson and Anthony Marquez, they made us feel welcomed at the dealership. We love our Subaru and will definitely be back to Tucson Subaru! More

Tinting I brought my car in for a tinting job. I was greeted by some of the friendliest people I have ever encountered. I was expecting to leave the car off f I brought my car in for a tinting job. I was greeted by some of the friendliest people I have ever encountered. I was expecting to leave the car off for the afternoon but no! It was done in an hour! and they sent me on my way. They truly understand the value of time and that was amazing to me. I will always recommend them for their services. The tinting looks wonderful and it was incredibly affordable! Thank you Tucson Subaru!!!! More

excellent service, loving the Subaru life Completely loving my 2015 Forester at 1 year in. This is my first Subaru, having been a honda person my whole adult life. last year, traded in the mi Completely loving my 2015 Forester at 1 year in. This is my first Subaru, having been a honda person my whole adult life. last year, traded in the minivan for a forester. Wanted something smaller and more fuel efficient, and was wanting the cross trek in hybrid. C.J. was super helfpul in wrapping my head around the Forester being a better fit overall. He was so right. I am incredibly happy with my car and love driving it. A year out, when in for an oil change and ran into C.J. who remembered me and all the details around the trade in/sale that occurred last October. Very impressed with Tucson Subaru! Highly recommended for their sales and service! More

Excellent Everything I ha very to drive to subaru in tucson, I live in Sierra vista an hour away, I am always greeted so politely. Everyone there is tentative t Everything I ha very to drive to subaru in tucson, I live in Sierra vista an hour away, I am always greeted so politely. Everyone there is tentative to your needs. Not to mention the kids eoom, which is awesome and the super clean friendly atmosphere. I really love my subaru and my tucson subaru store. More

Great Customer Service Marcos Romero was very professional and friendly. He answered all my questions and was very informative. My car was finished when he estimated and t Marcos Romero was very professional and friendly. He answered all my questions and was very informative. My car was finished when he estimated and the loaner I had was clean and excellent. I would recommend Tucson Subaru for any car and work to be done. Great job guys!!! More

great service Car was brought for detail and service. From the moment I entered the showroom and service area, your focus on customer service and satisfaction was v Car was brought for detail and service. From the moment I entered the showroom and service area, your focus on customer service and satisfaction was very apparent. I was given the time necessary to discuss what I wanted and what my car needed, I was introduced to the service department -- with everyone being respectful, courteous, and making me feel important. And my car was very well taken care of, I was kept informed before any service was started, and upon pickup-- it was important to the employees that I was shown, told and approved of the work. More

Service above and beyond! Exceeds expectations! Tremendous! I brought in my '15 Subaru Outback for a service call last Thursday. The nature of my service appointment was out of the ordinary. There wasn't anythi I brought in my '15 Subaru Outback for a service call last Thursday. The nature of my service appointment was out of the ordinary. There wasn't anything wrong with my '15 Outback. It has been stellar and I love it!! GREAT Vehicle! I was coming in for an unrelated issue but felt the Subaru dealership would be the best ones to take a look. An unknown creature apparently climbed up inside the engine area of my Outback when I was visiting a friend in a nice, yet rural desert subdivision in Tucson. Some kind of critter died under my engine compartment area. It stunk badly outside the car when the engine was hot. The heat of the engine propagated the foul stench of the dead animal. I searched as much as possible but I could not locate or find whatever it was that died under my hood. The Subaru service advisor was incredibly helpful and accommodating. I reasoned that if anything needed to be removed in order to get rid of the dead animal, the Subaru service techs were the ones most qualified to help out. My service adviser made sure they put my wagon on the lift to take a close look. When they did, they were able to locate a dead pack rat that I could not see or find myself. Then they removed it for me!! (Not a part of their job description) They didn't have to do that, but they did!! This may seem small, but it was above and beyond the call of duty. When I asked how much I could pay for their time, the service adviser said "No charge!" I offered again and he declined. This may seem like a small thing, but it made a huge impression on me. This level of customer service reflects Tucson Subaru's service departments commitment to insure complete customer satisfaction. My experience of my local Tucson Subaru dealership and their service department so far has been nothing short of "best-in-class!" Well done!! Trivial or not, service like this is the hallmark of a GREAT customer service and separates a great dealership from an average dealership. I even left a voicemail last week thanking the service dept manager. People are so quick to talk about what's wrong and what they don't like. I felt it was important to issue praise where it was due! The sales manager and GM at Tucson Subaru should know that their service department sealed my loyalty to your dealership. They had it to begin with as I could not have been more pleased with the sales support I got from Kevin Woessner when I purchased what was then my first Subaru, but won't be my last. The Subaru products are exceptional. Kevin's assistance with my '15 Outback purchase was superb, pricing was fair, and service after the fact has been stunning. I had the 6000 mile service done recently and the service department was prompt, friendly and professional. Compliments also for offering courtesy Wi-Fi & great coffee in the customer service waiting area. In the state of negativity that the world is in these days, little things matter and acts of kindness and excellence should be openly acknowledged. Kudos to Tucson Subaru's service department! PS: My fiance will be ready to upgrade her vehicle later this fall hopefully. We will definitely come test drive the 2016 Forester at Tucson Subaru, and nowhere else when that time comes. More

Service with a smile by Marcos.Romero. I brought my 2015 Outback in for its first servicing, was given a loaner and had all my new owner concerns attended to in an efficient manner. I brought my 2015 Outback in for its first servicing, was given a loaner and had all my new owner concerns attended to in an efficient manner. More

Great Experience! We have had a great experience with Tucson Subaru in the 2.5+ years that I have owned my Outback. Everyone from the initial sale to the service staff We have had a great experience with Tucson Subaru in the 2.5+ years that I have owned my Outback. Everyone from the initial sale to the service staff has been a positive experience for us. More