Tucson Subaru - Service Center

Great fast Customer Service I live in NM and read on line service reviews for Subaru dealerships. The Tucson Subaru was rated very very high so we drove 380 miles on December I live in NM and read on line service reviews for Subaru dealerships. The Tucson Subaru was rated very very high so we drove 380 miles on December 23. We had traffic road construction and was 30 minutes late for our appointment but they fit us in. Our Service Representative was Mr. Dan Ford. Dan was so prompt, courteous and professional. He asked a few questions since we were new customers, asked for my keys and then escorted us to their beautiful waiting area. The area had free drinks and refreshment/snacks. He said it would be around 30 ,minutes and true to his word, the vehicle was done in 30 minutes. Dan also insured that antifreeze and windshield wiper fluids were added. I was truly impressed and will return to the dealership for additional service. Terry T. More

Both purchase and service experiences have been excellent As I expressed in an earlier review, purchasing my Forester was a pleasure. I now can add that follow-on service, both scheduled and a drop by to ask As I expressed in an earlier review, purchasing my Forester was a pleasure. I now can add that follow-on service, both scheduled and a drop by to ask for advice, has been equally outstanding. I can recommend Tucson Subaru, and in particular Dan Ford in service and Joe Micoletti in sales, without reservation.. More

Courteous, timely, efficient with full explanation of servic My service was unscheduled & Marcos was very pleasant and instructive during the diagnosis period. He made all travel arrangements to avoid a long wa My service was unscheduled & Marcos was very pleasant and instructive during the diagnosis period. He made all travel arrangements to avoid a long wait for me, went above and beyond by providing additional safety and service to avoid a trip to the dealership within the month for scheduled service. The shuttle drivers were timely, and provided enjoyable company during the ride. All my experiences at this dealership during the last 8 years have been exceptional. More

Service department This has been one of the best interactions I have had dealing with an auto dealership. All the employees I dealt with openly caring, friendly and addr This has been one of the best interactions I have had dealing with an auto dealership. All the employees I dealt with openly caring, friendly and addressed all my concerns. I would highly recommend Tucson Subaru to anyone! More

Routine Service A very friendly and customer focused staff. A modern and user friendly facility. The staff projected competence and professionalism. I would recommend A very friendly and customer focused staff. A modern and user friendly facility. The staff projected competence and professionalism. I would recommend the service department to others. More

above and beyond service Bob Wilson continues to provide service well beyond sales. Original sales experience was excellent with no sales pressure or gimmicks. Bob Wilson ca Bob Wilson continues to provide service well beyond sales. Original sales experience was excellent with no sales pressure or gimmicks. Bob Wilson came out to the house to help get the car garage door system to work with the garage door opener. Great success! More

Great service! Complimentary shuttle, professional and knowledgeable staff. Marcos was very helpful, timely, and accurate in his estimate. Jennifer assisted with sa Complimentary shuttle, professional and knowledgeable staff. Marcos was very helpful, timely, and accurate in his estimate. Jennifer assisted with sales and offered support with options regarding buying used vehicles and offered other helpful info. More

Professional and thorough The manager of the Service Department, Greg Stewart, personally addressed my concerns with my vehicle, and made sure his most appropriately experience The manager of the Service Department, Greg Stewart, personally addressed my concerns with my vehicle, and made sure his most appropriately experienced mechanic performed the work on my truck More

Getting Deflectors on windows. Wonderful Service. Your staff is very Polite And Friendly. The door was opened for me with smiles. I highly recommend your dealership to my friends. Wonderful Service. Your staff is very Polite And Friendly. The door was opened for me with smiles. I highly recommend your dealership to my friends. More

Pleased On November 11, 2015, I had to take my 2015 Legacy to the dealer for major repair. Dealt with Marcos Romero. Determined the cause of the problem was On November 11, 2015, I had to take my 2015 Legacy to the dealer for major repair. Dealt with Marcos Romero. Determined the cause of the problem was an external factor, not a fault of the vehicle. Marcos did an excellent job of explaining the problem, the cause, estimate of repair, arranged for a loaner vehicle, and dealt with the insurance company. Marcos made the entire experience easier to deal with. Thank you Marcos. More