Tucson Subaru - Service Center

Going the extra mile for a customer I realized it was time for an oil change on Friday 1/29/16 and Monday I was leaving for a medical appointment in Las Vegas, a city that it takes me 7- I realized it was time for an oil change on Friday 1/29/16 and Monday I was leaving for a medical appointment in Las Vegas, a city that it takes me 7- 8 hours to drive to from Tucson. Friday I stopped by Tucson Subaru and spoke with the manager Frank Calvillo. I didn't tell Frank I had a medical appointment in Las Vegas, just that I was leaving on Monday for the trip. However, he went out of his way to arrange an oil change that Friday afternoon and also arrange the shuttle service to take me to an appointment in Tucson during the oil change . I appreciated his willingness to make the extra effort to help me out, make my life a little easier. More

Continued Delight! Our 2008 Outback 2.5I required some upkeep maintenance. Kristen Rumler, the Service Advisor, made the appointment over the phone, met us at the ser Our 2008 Outback 2.5I required some upkeep maintenance. Kristen Rumler, the Service Advisor, made the appointment over the phone, met us at the service drop-off a week later, called us with updates as the work was being performed, offered us a "loaner" and finally closed us out the next day. As suspected, the vehicle required and over-night stay at the dealership. Concerns?... None. 95% of the work ever performed on this vehicle has been performed by this dealership. It now has 170,000+ miles and is performing flawlessly. Granted, the Subaru is a great vehicle. However, if it had substandard maintenance performed, it would not have lasted this long. Kudos?... High-Fives to the un-seen maintenance personnel doing the tuff jobs in the back! Crystal Ball Prediction?...Look out Service Managers... Kristen Rumler is in your rear view mirrors and approaching quickly. She will be running the place one day! Thanks Tucson Team Subaru! More

tire and alignment Frank Calvillo was most helpful....5 stars had some helpful ideas as to my next tire purchase will be back in a couple of months. great service a Frank Calvillo was most helpful....5 stars had some helpful ideas as to my next tire purchase will be back in a couple of months. great service also Floyd ( shuttle service ) very pleasant . More

Excellent service My car was making a weird noise under certain circumstances, and it was not diagnosed on previous visits. When the noise got worse Frank was diligent My car was making a weird noise under certain circumstances, and it was not diagnosed on previous visits. When the noise got worse Frank was diligent in diagnosing the problem, working with my warranty service, and making sure I was inconvenienced as little as possible while the repairs were made. Frank and other service managers at Tucson Subaru have provided me with outstanding customer service, and I really appreciate it! More

car trouble while traveling across country We called and were squeezed in. Special cust serv from Kristen Rumler in Service. She kept us current and helped by always giving options. Eventually We called and were squeezed in. Special cust serv from Kristen Rumler in Service. She kept us current and helped by always giving options. Eventually we spent time with Ken Murch as we chose a new car. Both stayed attuned to our needs way past closing. More

Key was stuck in the ignition. When my key was stuck in the ignition of my Outback, I called this dealer, and they told me to come right down. The Service Rep was very courteous, a When my key was stuck in the ignition of my Outback, I called this dealer, and they told me to come right down. The Service Rep was very courteous, and discovered the cause of the problem right away. Not only did he fix my problem, but he gave me a complimentary car-wash. I would recommend this dealership to anyone. More

Awesome service I love this dealership. A couple weeks ago, I suspected my car needed a new battery. I called the dealership and they got me in right away. I spent le I love this dealership. A couple weeks ago, I suspected my car needed a new battery. I called the dealership and they got me in right away. I spent less than an hour enjoying coffee and healthy snacks in the waiting area while my new battery was installed. I mentioned having a doctor's appointment that morning (wondering if my car would be ready), and the guys at the desk assured me they'd give me a ride to the doctor if my car wasn't ready. Now that's service! The few times I've had a couple very small issues with the dealership, I've received genuine apologies and all issues were resolved immediately. Hats off to the wonderful staff at Tucson Subaru. More

Service Was greeted very quickly and surprised how fast my service was completed. Marcos Romero was very friendly and answered my questions very well. I wil Was greeted very quickly and surprised how fast my service was completed. Marcos Romero was very friendly and answered my questions very well. I will recommend this dealership to everyone. More

Service Review . . . Experienced excellent service this morning (12/23/2015) at the Tucson Subaru dealership. Noteworthy was our Service Advisor, Kristen Rumler. Kris Experienced excellent service this morning (12/23/2015) at the Tucson Subaru dealership. Noteworthy was our Service Advisor, Kristen Rumler. Kristen was outstanding in her performance, attitude, and dedication to providing excellent customer service. Kristen contributed greatly to this being my most positive experience ever at a automobile dealership. Management at Tucson Subaru is to be commended for their employee selection and training. More

They gave me emergency service very quickly and thoroughly. My "check engine" light lit up and stayed on, cruise control turned off, and a swerving vehicle icon lit up. I drove immediately to Tucson Subaru. F My "check engine" light lit up and stayed on, cruise control turned off, and a swerving vehicle icon lit up. I drove immediately to Tucson Subaru. Frank Calvillo couldn't have been more helpful and the highly trained staff did a thorough check and corrected the problem, all within less than an hour. More