Tucson Subaru - Service Center

Nice center but too long of a wait This is a very nice dealership. Friendly customer service. Waiting area is exceptional. Free wifi. Good coffee and snacks. Very clean restrooms. I th This is a very nice dealership. Friendly customer service. Waiting area is exceptional. Free wifi. Good coffee and snacks. Very clean restrooms. I think they overbooked themselves because the wait time for everyone was really long. 3.5 hours for me for an oil change. Room was filled with people and reps were apologizing. Not sure I will return due to the long wait plus price for the oil change is too high compared to others. More

Timely and curteous check in Service performed to satisfaction. Had a previous noise in the dashboard. The service department tried many different ways to duplicate it. No luck Service performed to satisfaction. Had a previous noise in the dashboard. The service department tried many different ways to duplicate it. No luck in that. Glad they listened to me and tried anyway. More

Very Happy I went to have my Subaru Crosstrek checked out because the tire light was on. Dan had my tires checked and filled, also he had Larsen buff out some s I went to have my Subaru Crosstrek checked out because the tire light was on. Dan had my tires checked and filled, also he had Larsen buff out some scratches on my passenger door. My car looked so nice! Larsen did a wonderful job! More

Subarus' coustomer service When I went to this company, I had a problem which was the tire light on, and I was irritated. At that time, Larsen came and assisted with this proble When I went to this company, I had a problem which was the tire light on, and I was irritated. At that time, Larsen came and assisted with this problem as well as he left the smile that was on my mad face. He also helped with new navigation system. So I found one of the best coustomer service out there. More

They suck Convinced my dying husband to do a trade in of paid for Subaru for a prepaid lease on a legacy. Sales people offered $800 to buy back leased legacy. Convinced my dying husband to do a trade in of paid for Subaru for a prepaid lease on a legacy. Sales people offered $800 to buy back leased legacy. Said cost of refurbishing car was expensive. Will never go back until the car gets turned in at 18 (more) months. I have a car I do not want and do not want to drive. More

Service satisfaction The tires on my Outback 2013 were getting a little long in the tooth so I decided a couple of weeks ago to come in to the dealership and talk with Dan The tires on my Outback 2013 were getting a little long in the tooth so I decided a couple of weeks ago to come in to the dealership and talk with Dan Ford. I had conferred with Dan after I had purchased my Subaru back in February about maintaining my new ride at peak efficiency. Dan had a printed flyer with the available tires for light off-roading for my needs. I found a tire that meets my requirements and Dan scheduled my service date. At the dealership today and just as Dan had estimated, he had me back on the road after the tire change, 4-wheel alignment and oil/filter change in three hours. Again, satisfied with the great service available at Tucson Subaru. Thanks to all of the friendly sales/service personnel. More

Great Service!!! Larsen paired my new phone when I didn't have an appt. and I just had my 40K service Jade was my service contact. Quick service!! Well done!! Larsen paired my new phone when I didn't have an appt. and I just had my 40K service Jade was my service contact. Quick service!! Well done!! More

Larsen Al Najjar Larsen was absolutely fantastic in helping me resolve a parts problem today. The lower cover of my driver side mirror cover had been stolen from my 20 Larsen was absolutely fantastic in helping me resolve a parts problem today. The lower cover of my driver side mirror cover had been stolen from my 2017 Forester, and I came in to see what was involved in getting it replaced. He checked to see if it was covered by my warranty; it wasn't. The suggestion to him was that I file an insurance claim, but I expected that the part would cost less than my $300 deductible. The part actually cost only $30! Larsen stayed with me for the whole process of buying the part, then put it on himself, making sure it was well and correctly installed. I really appreciate his attention and patience throughout this whole process. Thank you, Larsen! More